Mackenzie Loftis

Had a problem with the paint on new purchase of a 25 Explorer due to poor QC at Ford Chicago 😔 ! My salesperson Mackenzie was helpful & understanding and stepped up to help get problem resolved in time Explorer due to poor QC at Ford Chicago 😔 ! My salesperson Mackenzie was helpful & understanding and stepped up to help get problem resolved in timely manner along with the help of the sales manager Steve got me in a loaner to get 3 panels re painted !! Not an ideal circumstance but Mackenzie and Steve at Suburban Ford Sterling Heights get a thumbs up from me for showing they care about their customers !!!!!! More

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I've been working with Mackenzie virtually on a Bronco deal for a few weeks now and she's been an absolutely incredible advocate and support. Having never bought a car sight unseen before, I have had man deal for a few weeks now and she's been an absolutely incredible advocate and support. Having never bought a car sight unseen before, I have had many questions - she's answered all of them immediately or done the work to sort out any lingering unknowns. 10/10 recommend working with her! More

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Kate was very helpful and friendly during my lease car trade in and new lease process. She understood the new lease vehicle that I was looking for and kept me updated on the status of when the new lease trade in and new lease process. She understood the new lease vehicle that I was looking for and kept me updated on the status of when the new lease would be ready and answering my questions. More

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Nicolas was awesome, I actually new a A few other people at the dealership, but his attitude was so welcoming that I did not mind working with him. He even helped me take a badge off my Jeep that I was turn at the dealership, but his attitude was so welcoming that I did not mind working with him. He even helped me take a badge off my Jeep that I was turning in to keep her memory safe. I don’t think I would’ve been able to do it without his help. He was also very helpful and informative of the buying process and the questions regarding the vehicle I was purchasing. It might be a while before I’m back for a car, but I will definitely be asking for him! More

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Bought a used vehicle from there, within days (next time it rained) discovered it had a leaking windshield. Contacted sales department, told me it’s as/is no help provided. Took it to the service department it rained) discovered it had a leaking windshield. Contacted sales department, told me it’s as/is no help provided. Took it to the service department (big mistake!), six days later they confirmed, yes it leaks. They couldn’t fix it or provide any type of timeline on when a 3rd party could provide a quote or complete the work. Took it elsewhere and it was fixed in under 10 minutes. Left multiple messages before hearing from a manager (who was unhelpful). Left multiple messages before hearing an update from the service department. This was an inexpensive and very easy fix. A perfect opportunity to provide any basic level of customer service and nothing. Do not buy here! More

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