MICHAEL PONCE

We leased a 2025 Toyota Camry from Al Hendrickson Toyota (5201 W Sample Road) and were told that as part of the deal, they would cover the remaining three monthly payments on our Cadillac lease. About tw (5201 W Sample Road) and were told that as part of the deal, they would cover the remaining three monthly payments on our Cadillac lease. About two weeks after we picked up the Camry, the dealership called asking for the Cadillac's VIN and account number—information we had already provided at the time of the lease signing. Two weeks after that, they called again asking for the same details. I gave them the information again and let them know that my wife had made the three payments herself to protect our credit. They told us they would send a reimbursement check. It’s also important to note that my wife reminded me the agreement was for three payments, not two. Despite repeated follow-ups, we have received no response or reimbursement from Al Hendrickson. Very disappointing and unprofessional experience. More

by alie80 Verified Customer Verified Customer

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Great job thank you for getting me into a car. The process was stressful yet not too bad The process was stressful yet not too bad More

by cdajdd17 Verified Customer Verified Customer

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