Lyndi Sage - Walker | Page 19

A little disappointed Salesman was great. Finance was good up until they didn't do what they said they would do. I asked that they hold a check for down payment until Thu Salesman was great. Finance was good up until they didn't do what they said they would do. I asked that they hold a check for down payment until Thursday Aug. 1 until I had a chance to liquidate some funds to cover the check. I was informed that it was no problem. Bought truck on Saturday July 27 and by July 29, you guys were already calling for the down payment. I informed them again that I would have the money to cover the check by Thursday Aug. 1., and I was informed that it was noted. As I was at the bank trying to get my money to cover the check on July 31, my wife informed me that we were over-drafted because you guys had deposited the check a day early. Which sent my account in disarray. SO I GUESS YOU GUYS GOT YOUR MONEY.....SO YOU ALL WASN'T WORRIED ANYMORE, EVEN THOUGH YOU MESSED ME UP WITH OVER-DRAFT FEES. SHAME ON YOU, FOR NOT DOING WHAT YOU SAID YOU WOULD. More

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Excellent! Very professional service! The sales team are very friendly and don’t pressure you. I had a great experience buying my new truck. They make sure you a Very professional service! The sales team are very friendly and don’t pressure you. I had a great experience buying my new truck. They make sure you are well taken care of. I highly recommend this dealership! More

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GREAT I saw the truck on line at another Dealership I when to Randell Reed Planet Ford in Humble. I showed the truck to Dan Gleason a sales associate. We ta I saw the truck on line at another Dealership I when to Randell Reed Planet Ford in Humble. I showed the truck to Dan Gleason a sales associate. We talked about it we worked up a deal and I bought it. More

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Pleasant experience. My initial contact with Randell Reeds Planet Ford was by phone. I called looking for a specific car and when my call was answered, I asked to speak t My initial contact with Randell Reeds Planet Ford was by phone. I called looking for a specific car and when my call was answered, I asked to speak to a new car sales rep. I was transferred to Chase Klusendorf. He asked the typical car sales questions, and I quickly directly him to what I was looking for. He was extremely responsive and not intrusive. From first contact to drive out was about 10 days. He checked in occasionally, but not pushy. When i was ready to buy, he made it happen in a most professional manner possible. I would definitely deal with him again. Dan Gleason, however tried to push me before I was ready. Chase stepped in and the deal was completed. More

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Great Experience I purchased a new 2019 Ford Explorer from Ian Stegman (new car sales) awesome guy. I told him what I was looking for and he took me to the perfect ve I purchased a new 2019 Ford Explorer from Ian Stegman (new car sales) awesome guy. I told him what I was looking for and he took me to the perfect vehicle. He was great, very friendly and even gave us vouchers to have lunch there and by the way was pretty good. I ordered some running boards and weather tech mats from Kevin McKinnon (after market director). Shawn in (vehicle delivery and technology) was great and set-up everything for me. I noticed some scratches on the vehicle and Shawn setup the appointment for me. I also met with Lyndi Sage-Walker (Shawn's boss) and she had arranged for a loaner car that was ready for me when I dropped mine off. Picked up my car and it had been detailed and topped off with fuel. Wonderful buying experience. More

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New Truck Purchase The service was great the salesmen were not pushy and worked with us to get the truck we wanted. We were very happy with the interest Ford was offerin The service was great the salesmen were not pushy and worked with us to get the truck we wanted. We were very happy with the interest Ford was offering. More

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Exceptional Customer Service When I damaged my new truck and took it in to Randall Reed's planet ford Lyndi Sage-Walker and General manager John Centner took a personal approach t When I damaged my new truck and took it in to Randall Reed's planet ford Lyndi Sage-Walker and General manager John Centner took a personal approach to make sure my needs were met fully. I could not be happier and I would highly recommend planet ford 59 to anyone needing a new vehicle or just needing service. God bless you all. More

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Ken Riley is the real deal! When I woke up Monday morning(04/22/19),I knew I had to say a prayer because the anxiety and fear of buying a new vehicle was haunting me like the pla When I woke up Monday morning(04/22/19),I knew I had to say a prayer because the anxiety and fear of buying a new vehicle was haunting me like the plague!But thanks to a friend's recommendation,I called Ken Riley up at Planet Ford in Humble and who knew less than two hours later,I would be driving off in a new car! He was so calm and cool until even sitting there going through the purchasing details,I could feel my stress level subsiding. Ken is a God send and I appreciate the fact that he listened to my needs over just trying to make a sale.I left PLanet Ford extremely satisfied! More

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Good experience buying new F150. My wife and I stopped in to see about trading my 2011 Toyota Tundra for an F150. Marco helped us choose one that had the options I wanted and in our p My wife and I stopped in to see about trading my 2011 Toyota Tundra for an F150. Marco helped us choose one that had the options I wanted and in our price range, a new 2018 F150 Supercrew Sport. After going back and forth a few times and me being adamant that I knew what I wanted for my trade and what I was willing to pay, a deal was made. Overall, we were there for about 3.5 hours, including talking the F150 for a test drive and going through financing. I've been through much worse. We were disappointed when we were ready to leave with the new truck and my wife noticed a large chip in the windshield that wasn't there during the test drive. I went back in to let Marco know and he made sure paperwork was completed to have a new windshield installed. Lyndi in customer service setup a service appointment to replace the windshield the following week and Jason in service took care of everything with no further incidents. They even gave a 2019 F150 as a loaner for the day. We've had a few painful experiences at other dealerships in the past but our experience at Planet Ford was a positive one. Thank you for working with us and we love the new F150! More

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Financed F150 I can't afford! I'm a Disabled Navy Veteran who deserves better than what I received at the end of my purchase. Tiny Discount, unaffordable $588 mo payment with my in I'm a Disabled Navy Veteran who deserves better than what I received at the end of my purchase. Tiny Discount, unaffordable $588 mo payment with my insurance at $205 mo. It Hurts!!, because I paid too much for this F-150. Veterans are on a budget and this was a slap in the face. Fellow Vets, Go to a dealer that cares about you and what you stand for. My statement is true and my own. Thank you. And God Bless America! Regards, Bill C. More

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