Luis Torres-Duran

Luis and Lu went above and beyond to make this experience a stellar one. Luis has top-notch communication and customer service skills. I, myself, have visited car lots before with high-pressure sales staff t a stellar one. Luis has top-notch communication and customer service skills. I, myself, have visited car lots before with high-pressure sales staff that have made me run far away from that pressure. Royal's philosophy has sold me on this dealership. Whether it's another Kia, or another vehicle, our first choice will be Royal and Luis. Being treated like family, with dignity, respect, and a warm smile, Royal Auto Group is the way to go. Thank you all, especially Luis and Lu! More

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Luis Torres and Lu Fragozo were amazing at doing everything in their power to help My family and I secure our dream vehicle with Royal Kia of Tucson. They were extremely communicative with every pr everything in their power to help My family and I secure our dream vehicle with Royal Kia of Tucson. They were extremely communicative with every process from start to finish. Even when we thought we weren't going to get a car they continued and persisted to keep trying for us which finally landed us the vehicle we wanted. They have an amazing Center there at Royal Kia of Tucson and their staff is extremely polite and very professional. Almost everything was done before we even got to the center and it was very quickly signed and finished within a couple of hours of us getting there and driving off with our new vehicle. We've now had our vehicle for about 5 days and it's been absolutely amazing. I highly recommend you go see Royal Kia of Tucson and give Luis Torres your business because he is a xxxx of a guy and he will not try to sell you something you cannot afford. Oh I got to mention there forever warranty if you go get a car from them and you keep everything up on it like you're supposed to you have a forever warranty bumper to bumper from Royal Kia of Tucson only. Thank you again Luis Torres and Lu Fragozo you guys were awesome to work with and I can't wait to see you again when I come to get the vehicle maintenance. More

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Welcoming, did not feel pushed to buy on arrival. Was heard on what to expect. Was heard on what to expect. More

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I came into Royal Kia just looking, but left with the perfect car and a great experience. Luis Torres was an expert—professional, friendly, and really listened to what I needed. He made the whole process perfect car and a great experience. Luis Torres was an expert—professional, friendly, and really listened to what I needed. He made the whole process smooth and stress-free. I left feeling happy, satisfied, and confident in my purchase. Highly recommend Royal Kia and definitely ask for Luis! More

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Luis was incredibly helpful in getting our old lease for our Kia Sportage rolled over into a new lease for the 2025 Kia Sorento. He was patient and kind, and even went out of his way to try to connect and i our Kia Sportage rolled over into a new lease for the 2025 Kia Sorento. He was patient and kind, and even went out of his way to try to connect and interact with our kids, which most people don’t take the time to do. He answered all of our questions clearly and made the process incredibly easy. I had some anxiety about buying a new car, but he alleviated all of that! Overall, it was a very smooth experience. More

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I had the pleasure of working with Luis when I purchased my new Kia. He was friendly, professional, proficient, extremely knowledgeable, and patient! my new Kia. He was friendly, professional, proficient, extremely knowledgeable, and patient! More

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I’ve been a customer for over ten years and I’ve never had anything less than exemplary service whether for routine maintenance or purchasing a new vehicle. had anything less than exemplary service whether for routine maintenance or purchasing a new vehicle. More

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By far . .. THE BEST car buying experience we have every had! Luis Torres spent all morning with us, helping us with a complicated trade. We cannot wait unt .. THE BEST car buying experience we have every had! Luis Torres spent all morning with us, helping us with a complicated trade. We cannot wait until we buy our next car - we know where we will be going! :-) HIGHLY recommend you experience this dealership! More

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Great service! Fast and easy! 100% recommend it! Amazing experience ! I will definitely will be coming back! Fast and easy! 100% recommend it! Amazing experience ! I will definitely will be coming back! More

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I highly recommend working with Royal Kia in Tucson AZ. In particular, Luis Torres-Duran was especially attentive to the needs we required. He was able to package a New Kia Soul for us. He helped with the In particular, Luis Torres-Duran was especially attentive to the needs we required. He was able to package a New Kia Soul for us. He helped with the shopping and financing of the vehicle to fit the numbers we needed to close our deal. You could not find a better salesperson to work with in Tucson. More

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