Luis Mendoza | Page 10

you screwed up my paperwork. the license was supposed to be transferred from my old car to the new, but instead, even though they did put the old plate on the new car, they order the license was supposed to be transferred from my old car to the new, but instead, even though they did put the old plate on the new car, they ordered a new plate for me, which cost me hundreds of dollars. More

by maththaios Verified Customer Verified Customer

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Disrespectful sales manager, lack of patience, never answered questions thoroughly, unsatisfactory customer service, unpleasant experience. We recently purchased a Toyota Tundra, and this is not our answered questions thoroughly, unsatisfactory customer service, unpleasant experience. We recently purchased a Toyota Tundra, and this is not our first time buying a car, but it was definitely one of the most unpleasant experiences we have had. When we walked into the dealership, we were willing to buy the car the same day. However, during the price negotiation and while asking questions about the truck, the managers insulted us by saying, "You do not deserve this car" and "I can show you a Tacoma because you do not deserve this car." When we mentioned that those comments were insulting, the manager tried to overlook it and said, "I am just kidding," without bothering to apologize once. As the negotiation process was going on, the supervising manager gave us a time limit and said, "I am turning on my timer for 90 seconds, and the offer will no longer stand after that 90 seconds." We have been to multiple car dealerships nationwide, but this was a unique experience. No staff member took the time to acknowledge our questions and explain the process clearly. We decided to walk out of that dealership as we couldn't take the insulting behavior anymore. Two days later, we were looking for car deals through a Costco membership, and the Costco car representative scheduled an appointment with their affiliated Toyota dealer. Unfortunately, it ended up being the Al Hendrickson Coconut Creek branch. A person from the dealership contacted us, and we mentioned our experience from the other day. The sales representative apologized and said, "Please come in, and we will work on the car deal. You do not have to worry about dealing with the sales managers from the other day. I can take you to a different manager." So we decided to go back to the dealership, and thankfully we did not have to deal with the managers from our first day. However, throughout the car purchasing process, the staff never seemed happy to have us there, and we didn't feel welcomed. To be specific, towards the end of the deal, after we signed the paperwork and everything, the finance manager didn't even say congratulations or thank you while walking out. We had never experienced anything like this before. We mentioned all these events to our sales representative, who was helpful and nice. The representative said that the dealership makes a lot of money and is the #2 Toyota dealer in the nation, so I guess the manager has a huge ego and doesn't care if he sells the car to you or someone else. In our opinion, no matter how big the dealership is if customers are not treated with respect and patience, then the whole experience of buying from the dealership is ruined. The vehicle might be great, but the sour experience associated with the purchase can never be replaced. I hope no one has to go through the same issue, and I hope this issue will be looked at by the higher-up managing persons so they can train their employees to deal with customers properly. I would never go back there to buy a vehicle or recommend this place to anyone. More

by pandukodali Verified Customer Verified Customer

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Great experience buying our Sienna with Ricardo! It was easy to find their inventory online. We were able to schedule an appt for a test drive the same day, and Alberto contacted us right away to co It was easy to find their inventory online. We were able to schedule an appt for a test drive the same day, and Alberto contacted us right away to confirm the time and ensure the car we were looking at was still available. I’m really glad we scheduled ahead because the dealership was very busy on a Saturday. We had a nightmare experience with a different dealership but from the very beginning, this was a much smoother operation. Even talking with the sales manager and finance manager (Jeremy), it was great all around. Highly recommend working with Ricardo if you’re able to! More

by diazlmeg Verified Customer Verified Customer

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My salesman and the two Managers (one was Luis) were great and very helpful and made everything easy. great and very helpful and made everything easy. More

by guy.barrett Verified Customer Verified Customer

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Thank you for working hard to understand what I needed help with and figure out a solution to make it happen. help with and figure out a solution to make it happen. More

by VilmosGNF Verified Customer Verified Customer

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Estoy feliz gracias lo único que los trámites deberían ser más rápido por que son muchas horas de espera de resto todo super bien ser más rápido por que son muchas horas de espera de resto todo super bien More

by quelvis labrador Verified Customer Verified Customer

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I buy 10 cars every year and i only go to craig, dino and Paul jones they are the best at what they do and very honest. great team Paul jones they are the best at what they do and very honest. great team More

by FELIPEDOLMENSDEVELOPMENT Verified Customer Verified Customer

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Everyone was very helpful. Except Angelo the financial advisor, he was pretty rude to us. Except Angelo the financial advisor, he was pretty rude to us. More

by LES0985 Verified Customer Verified Customer

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Helpful people concerned about your situation and budgeting. Got a good deal. Thank you again budgeting. Got a good deal. Thank you again More

by negra123 Verified Customer Verified Customer

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This dealership accommodating and clean. The sales people are not bothersome and are very respectful. Just the right amount of friendly and professional. The sales people are not bothersome and are very respectful. Just the right amount of friendly and professional. More

by harrisniko Verified Customer Verified Customer

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