
Luis Lagunes
Customer Experience Manager
Royal Moore Subaru
1326 SE Enterprise Cir
Hillsboro, OR 97123
Dealership Experience
10 yrs, 4 mos
Industry Experience
10 yrs, 4 mos
Specialties & Trainings
Subaru Certified
200 Reviews
Write a Review200 Reviews of Luis Lagunes
September 10, 2025
My wife and I had a great experience leasing our new Subaru with John as our helper. Subaru with John as our helper. More
Other Employees Tagged: Josh Turkington, John Ammerman
February 21, 2024
The lease on my 2021 Subaru Crosstrek was coming to an end, and I initially reached out to Royal Moore about upgrading to the 2024 Crosstrek. Adam Gates was extremely helpful throughout the entire process end, and I initially reached out to Royal Moore about upgrading to the 2024 Crosstrek. Adam Gates was extremely helpful throughout the entire process and after just a few conversations he helped me realize that the Crosstrek would be too small of a vehicle for my growing family. He showed me an Outback and I fell in love instantly. Adam and Fernando (manager) helped me find the right trim level that would allow me to keep most of the features I was accustomed to in my Crosstrek without a significant increase in my monthly payment. Luis the finance manager was also lovely to work with. I’m so happy with my Outback and I can honestly say I’ve never had a more enjoyable dealership experience. If you’re looking for someone who knows pretty much everything there is to know about Subarus and the feeling of hanging out with a friend rather than a salesperson, Adam Gates is your guy! More
Other Employees Tagged: Fernando DelCampo, Adam Gates
February 15, 2024
Great Experience at Royal Moore purchasing my car. Kyle, Luis and Jim were AWESOME!!! This is my forever car and I LOVE IT. It's wonderful to be a part of the SUBARU FAMILY. Thanks so much Kyle, Luis and Jim were AWESOME!!! This is my forever car and I LOVE IT. It's wonderful to be a part of the SUBARU FAMILY. Thanks so much More
Other Employees Tagged: Jim Rutherford , Kyle Kowalski
February 14, 2024
Rolo was great! Friendly and welcoming, informative no xx. very easy to work with and non pressuring. Exactly what we were looking for. Friendly and welcoming, informative no xx. very easy to work with and non pressuring. Exactly what we were looking for. More
Other Employees Tagged: Emmylea Krause, Rolo Cifuentes
February 13, 2024
Great customer service and three weeks later, several employees still remembered my name. Will recomend this dealer to any who ask. employees still remembered my name. Will recomend this dealer to any who ask. More
Other Employees Tagged: Emmylea Krause, Clint Edwards, Alex Arellano
February 13, 2024
The dealership was very clean and welcoming, even without calling ahead, we were helped right away. Staff were very friendly and I did not feel pressured to purchase a vehicle day of (even though I did end u calling ahead, we were helped right away. Staff were very friendly and I did not feel pressured to purchase a vehicle day of (even though I did end up doing so). Staff did a good job of explaining the whole car buying process and made it an overall very positive experience More
Other Employees Tagged: Adam Gates
January 27, 2024
Bought a Subaru. Happy I chose Royal Moore. Franky was super helpful and easy to work with. I'll be sending friends and family to buy from Royal Moore. Happy I chose Royal Moore. Franky was super helpful and easy to work with. I'll be sending friends and family to buy from Royal Moore. More
Other Employees Tagged: Francisco Arellano
January 23, 2024
The dealer was welcoming and friendly but also super efficient in helping me walk through options. They worked at the pace that worked for me. Offered a very competitive price on the car I purchased as efficient in helping me walk through options. They worked at the pace that worked for me. Offered a very competitive price on the car I purchased as well as my trade in. I was very happy with my experience. More
Other Employees Tagged: Mauricio Brown, Fernando DelCampo
January 22, 2024
Quick and easy communication and customer service was great! Didn’t have to wait hours which was the best part because they had everything I needed. great! Didn’t have to wait hours which was the best part because they had everything I needed. More
Other Employees Tagged: Emmylea Krause, Jovanni Olague