Luis Fernandez

A Masterclass in Deception: My $30,000 Mistake at Miami Lakes Auto Mall If you enjoy being lied to, manipulated, ignored, and ultimately defrauded, you’ll love Miami Lakes Auto Mall. My experience with t Lakes Auto Mall If you enjoy being lied to, manipulated, ignored, and ultimately defrauded, you’ll love Miami Lakes Auto Mall. My experience with this dealership was not merely unpleasant — it was Kafkaesque. I arrived for a scheduled appointment to purchase a specific car. No one knew who I was or why I was there. After considerable confusion, I was informed the car had already been sold — a textbook bait-and-switch. They offered me a different vehicle, which I ended up liking. We negotiated for hours, settled on a price, and I was prepared to finalize the deal — only to be told they “couldn’t release the car today” and I’d need to return the following day. Inconvenient, but not yet unforgivable. That changed the next day, when I returned with a $30,000 cashier’s check. They accepted the check, then promptly disappeared. When the salesperson resurfaced, she informed me there was now an issue with the title, and they couldn’t legally sell me the car after all. No explanation, no apology — just a vague shrug and a warning that it would take months to return my money if I requested a refund. To be clear: they took my money, admitted they could not deliver the product, and refused to return the funds. I was effectively held hostage. I had intended to leave Florida that day. Instead, I was stranded — for four full days — in limbo, lied to repeatedly, and promised things they never intended to honor. At one point, in an effort to contain the situation, a manager promised to cover the costs of my additional lodging and expenses. That, too, was a lie. A meaningless concession offered to placate me in the moment — and later denied entirely. Every day, I returned to the dealership hoping for resolution. Every day, I was met with a new excuse, a new face, and a new fabrication. The staff contradicted one another openly. I was told the car was ready by one employee, and still “under review” by another — within the same hour. No one seemed to know what was going on, or worse, they did and simply didn’t care. On the fourth day, I finally drove away in the car — exhausted, humiliated, and deeply uneasy. Within a week, I was forced to replace all four tires and both batteries — parts so obviously worn out that any competent inspection would have caught them. I doubt one was ever performed. And yet, that was not the end. I spent the next five months calling, texting, and emailing in pursuit of my car’s title and registration. My messages were ignored. My calls went unanswered. When someone did pick up, I was given a new story each time — all of them false. I bought the car in March. I did not receive legal ownership documentation until July. This dealership is not just disorganized. It is deceptive by design. The chaos is not incidental — it’s part of the business model. They rely on confusion, stall tactics, and misinformation to wear customers down, delay accountability, and avoid delivering what they’ve promised. Miami Lakes Auto Mall is a cautionary tale in modern commerce — a vivid reminder that not all theft involves masks and crowbars. Sometimes, it wears a polo shirt and hands you a pen. Avoid this dealership at all costs. Protect your time, your money, and your sanity. Do not step foot inside. More

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bought a used car from your dealership about two years ago the car had a bad transmission and bad brakes bad experiance eric mckinney ago the car had a bad transmission and bad brakes bad experiance eric mckinney More

by nw1421 Verified Customer Verified Customer

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Excellent Service. The salesman was great! I would definitely recommend to my friends to shop here. The salesman was great! I would definitely recommend to my friends to shop here. More

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Very unprofessional sold me a car that was not maintenance don’t come to this dealer they lie and sell messed up cars maintenance don’t come to this dealer they lie and sell messed up cars More

by DAVIDRIOS204 Verified Customer Verified Customer

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This dealer went to extremes in the extra payments on top of the payments related to the price of the car and taxes. However, the seller was very patient and trying to help me. of the payments related to the price of the car and taxes. However, the seller was very patient and trying to help me. More

by suzettegarcia Verified Customer Verified Customer

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The dealership had excellent service, great attention to detail, great salespeople and amazing management. Overall 5 star experience! detail, great salespeople and amazing management. Overall 5 star experience! More

by Alainzubi Verified Customer Verified Customer

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Agradecido y felicitar al Manager de Mitsubishi Alejandr Vera por su excelente atención personalizada y por Preocuparse por resaltar lo Mejor de su marca y su trabajo. Excelente profesional Vera por su excelente atención personalizada y por Preocuparse por resaltar lo Mejor de su marca y su trabajo. Excelente profesional More

by RULMEDINAM Verified Customer Verified Customer

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they gave me the car with 4 tires from different companies and with many defects in the car!! companies and with many defects in the car!! More

by varga_attila1969 Verified Customer Verified Customer

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On September 11, 2023 I drove from Tampa, FL to Miami Lakes, Fl to purchase a new 2023 Chevrolet Suburban from Miami Lakes Automall after speaking with Luis the sales guy on the phone. I was told by Luis Lakes, Fl to purchase a new 2023 Chevrolet Suburban from Miami Lakes Automall after speaking with Luis the sales guy on the phone. I was told by Luis the car was new and the advertisement online even showed the vehicle as new. There was no issues until October 7th after I purchased the vehicle it randomly turned off on my wife and left her stranded in the dark around a blind corner. I had the vehicle towed to stingray chevrolet where it sat until Nov 8th waiting on a starter and a fuse block which apparently both went bad. I picked up my car at 5pm and went to dinner and went to get in my car at 6pm and the vehicle once again would not start. I towed it back to Stingray Chevrolet that night and drove back in the morning to speak with someone. I spoke with dorinda the service rep and brian the service tech and they asked if anyone previously worked on the car. to my knowledge the car was "new" so I said no. Brian then told me that it was obvious someone replaced the starter previously to him but did not see a warranty part placed for the car from miami lakes so assumed they did it in house to keep it off the warranty. After learning this information I ran a CarFax on my own vehicle just to find out that the car was previously sold on 6-13-23 and then posted back for sale on 8-23-23 after being driven 97 miles. I called Miami Lakes in frustration and finally after hours of being transferred around I spoke to Elvis (service manager). After my wife explained the situation to him he said "I remember this vehicle it was sold to someone and had a wire harness issue we took it back and replaced the harness and a starter." After learning this I asked to speak to the general manager with no luck and was referred to Lazaro the sale manager. After calling multiple times and getting no answer from him I texted my sales rep Luis. Luis was phenomenal in helping he is the only reason I ever spoke to Lazaro who is apparently to busy to respond to customers. on 11-10 luis (sales guy) called me and put me on speaker phone with laz saying they were going to take my suburban back and order me a new one to the same spec. I reiterated that’s fair as long as no extra charges are added and it was a straight swap. on 11-13 Supposedly they looked for a comparable suburban and could not find one in the entire country but in under 5 minutes I found one at a dealership 30 miles from my home. finally after a few days on 11-14 once again luis had to catch Lazaro and put me on speaker phone to talk to him and then I was told they would take my suburban on trade in with (depreciated value) and have to pay the new price for the 24 suburban since the 23 were no longer available. Miami Lakes automall Fraudulently posted a vehicle for sale as new on their website even though they had previously sold the vehicle to someone and took it back because of the immediate issues the customer had with it and tried to hide the "fixes" by not reporting it under warranty. All im asking is that my vehicle be purchased back at the full price that I paid for it since this vehicle was Fraudulently sold to me as new, and it obviously has serious electrical problems that will continue to happen. More

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Los mejores de miami y volveria a comprar otro carro con ustedes muchas gracias por su atencion ustedes muchas gracias por su atencion More

by FERNANDEZJULIO42 Verified Customer Verified Customer

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