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Luis Arraiz
Luis Arraiz at City KIA of Greater Orlando

Luis Arraiz

Certified Sales and Leasing Consultant

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

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4.4
50 Reviews
4.4

50 Reviews

Write a Review

50 Reviews of Luis Arraiz

August 14, 2025

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Employee Rating

I am very satisfied with the service I received from all and I am very happy with my new car. Thank you so much for everything that was done for me to get me into my new car More

by DORILOVES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rosanna

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August 12, 2025

Dealership Rating
Employee Rating

I recommend this dealership I have 3 new Kia’s from this dealership and still coming back for more More

by DEEEDEEE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Castillo, Preston Negron, Orlando Da Silva, Erick Disla, Edison Cordero, Maximiliano Ercolani, Jessica Colon, Jesenia Garcia, Vanessa Sanchez

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Aug 12, 2025

City KIA of Greater Orlando responded

Thank you for your kind review! It is an honor to have your confidence and loyalty, and we look forward to continue providing you with the same 5-star service in your visits to come!

August 08, 2025

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Employee Rating

Knowledgeable, helpful, keep me in the loop with my vehicle. Answered all my questions overall great experience More

by mccrayjameshia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Orlando Da Silva, Sebastian Gomila, Erick Disla, Edison Cordero, Samer Ezzi

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Aug 12, 2025

City KIA of Greater Orlando responded

We appreciate your positive review! We are so glad that our team provided you with 5-star service and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Take care!

August 06, 2025

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Employee Rating

It’s been a smooth experience every single time. The staff are friendly and helpful. More

by gizellestylesorlando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Orlando Da Silva, Sebastian Gomila, Erick Disla, Edison Cordero, Samer Ezzi, Maximiliano Ercolani, Marie Carmenatty, Ivan Merchan

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Aug 08, 2025

City KIA of Greater Orlando responded

Gizelle, Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive with our entire team.

August 05, 2025

Dealership Rating
Employee Rating

I have had all my service done at this location never a problem great customer service and comfortable waiting areas. More

by gmc138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 06, 2025

City KIA of Greater Orlando responded

Hello, We are delighted to hear that your experiences with us have been so positive and you are totally confident in our expertise and service. We look forward to seeing you again when it's time for your vehicle’s next service.

July 30, 2025

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Employee Rating

They treat you like you are a member of the family and not a number. More

by mrbassbone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron, Orlando Da Silva, Sebastian Gomila, Edison Cordero , John Murphy

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Jul 31, 2025

City KIA of Greater Orlando responded

Hello, It is wonderful to read that an experienced car buyer, such as you, found that our dealership exceed their expectations. We look forward to seeing you again in the future.

July 20, 2025

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Employee Rating

Nothing special to it. They did a service and got pay for it. They don’t make you feel welcome upon arrival by just said good morning to you I have 3 different visits and i More

by joseroque71.jrp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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July 15, 2025

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Employee Rating

2 days for s simple oil change. Persistent problem with check engine light since the first week, no documented visits because of the problem, and now don't provide warranty. More

by pedro19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carlos Castillo, Preston Negron

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Jul 16, 2025

City KIA of Greater Orlando responded

Pedro, We want to express our apologies by saying that our priority is to always have our customers come first in a timely manner but also take care of their needs accordingly. We want to make things right but most importantly resolve the situation, please contact us here at the dealership and ask for the Service Manager so we can resolve this as soon as possible. Thank you for your time and understanding.

July 11, 2025

Dealership Rating
Employee Rating

He was very knowledgeable and efficient. Let me know what I needed for my vehicle before it went to service as pleasant to talk to More

by CF1955
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jul 11, 2025

City KIA of Greater Orlando responded

Hello, Thank you for your time and feedback. We truly appreciate hearing from our customers and we are delighted to hear that you had an exceptional experience with us on your visit! Please let us know if we can help you again in the future.

July 01, 2025

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Employee Rating

Excellent service, knowledgeable staff, great selection—this dealership made my car-buying experience stress-free and enjoyable! More

by sandropaes78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Orlando Da Silva, Sebastian Gomila, Erick Disla, Edison Cordero, Samer Ezzi, Maximiliano Ercolani, Ivan Merchan, Raul Luna , Christian Montenegro

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Jul 03, 2025

City KIA of Greater Orlando responded

Sandro, Thank you for sharing your experience with us. We are pleased to hear that your vehicle services was hassle-free and convenient. Please let us know if there is anything else we can do for you, we would love to help.

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