Luis Arboleda

There was poor follow up/phone calls with the dealership service department ...I left messages for a call back from Louis and he didn't call...he was pleasant when I did speak with him... The motor in my service department ...I left messages for a call back from Louis and he didn't call...he was pleasant when I did speak with him... The motor in my 2024 Rouge with 7,800 miles (less than year old)blew and had to be replaced...I spoke with dealership service dept when car was brought in..then only spoke to corporate till car was fixed. I thought that I would have heard from my salesman or someone from the dealership to at least say "sorry" this happened...or help me navigate the process of the situation....my family has been getting cars from Napoli Nissan for over 40 years and never had a problem....this was my 1st time using them and the worst thing that could happen did and got no calls like it was no big deal ..and to be honest, it was same attitude from gals at corporate..I know I am just a lease customer so maybe this is the protocol on customer service for us since we are technically only a 3 year customer. More

by lotsapigz Verified Customer Verified Customer

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The service reps are awsome and amazing. The technicians are great. I would recommend to purchase a vehicle at Nisan Napoli The technicians are great. I would recommend to purchase a vehicle at Nisan Napoli More

by AILEEN_BESS Verified Customer Verified Customer

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Luis is an unbelievably fantastic customer sales representative. He made the process quick and easy and only suggested things. My car truly needed. representative. He made the process quick and easy and only suggested things. My car truly needed. More

by SAMUELELLIOTGORDON Verified Customer Verified Customer

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Excellent customer service. Very knowledgeable about my vehicle maintenance and care. Thank you for everything. Very knowledgeable about my vehicle maintenance and care. Thank you for everything. More

by brittp123 Verified Customer Verified Customer

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I’m very pleased with my Nissan dealership. Very pleasant and explains everything about the work they just did on my Rogue and any possibly work to be done in the future. Luis was very friendly Very pleasant and explains everything about the work they just did on my Rogue and any possibly work to be done in the future. Luis was very friendly and courteous. More

by darleen0803 Verified Customer Verified Customer

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Attentive and understanding and a friendly environment. I would 100% recommend. Luis took excellent care of my concerns. I would 100% recommend. Luis took excellent care of my concerns. More

by mannygone15 Verified Customer Verified Customer

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My last visit at Napoli Nissan was excellent, starting with customer service and the expert technicians that work on my car. I know that I will receive the most honest advice and best repairs all within with customer service and the expert technicians that work on my car. I know that I will receive the most honest advice and best repairs all within a reasonable time. More

by JANETTEATLAW69 Verified Customer Verified Customer

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On time,get the job done, very professional, quiet atmosphere, team work make a dream work atmosphere, team work make a dream work More

by HOLLY60 Verified Customer Verified Customer

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He was so helpful and they did a great job on my car definitely going back to take care of the other parts of my car definitely going back to take care of the other parts of my car More

by carmelolugo1969 Verified Customer Verified Customer

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They charge a fee even though you have an extended warranty. If you bring your car for an air conditioner not working, they say you have to pay for the diagnostic test which is about $200. Many excuse warranty. If you bring your car for an air conditioner not working, they say you have to pay for the diagnostic test which is about $200. Many excuses. Do not take your car to this napoli nissan service. You are charged a fee regardless. Even if you have an extended warranty. More

by FRANKH3 Verified Customer Verified Customer

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