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Lucas Sorensen
Lucas Sorensen at Lake Ford

Lucas Sorensen

Service Advisor

Lake Ford

4201 South 27th Street
Milwaukee, WI 53221

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4.6
64 Reviews
4.6

64 Reviews

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64 Reviews of Lucas Sorensen

October 17, 2025

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Employee Rating

Always a great experience with the service department. The work is always done on time More

by schultzywi
Service Price Transparency
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Recommend Dealer
Yes
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October 09, 2025

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Very friendly and professional. Cleanliness of service department. Vehicle was done in a timely manner. More

by imonre1946
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

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October 03, 2025

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Employee Rating

Has problems identifying and correct mechanical issues. Processes to resolve mistakes is full of errors. More

by bagoya
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Workmanship
Service Time
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Recommend Dealer
No
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Oct 16, 2025

Lake Ford responded

We’re very sorry to hear that your experience didn’t meet expectations. We take feedback like this seriously, as identifying and resolving mechanical issues correctly is a top priority for our team. It’s clear we fell short this time, and we’d like the opportunity to review what happened and make it right. Please reach out to our management team directly so we can look into your situation in detail and work toward a resolution.

September 27, 2025

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Employee Rating

Good service very good at calling and keeping you up to date with service needed More

by Scottwendlick
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Recommend Dealer
Yes
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September 23, 2025

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Friendly and helpful. Nice waiting area. Service was completed in a far faster time than I expected it would take. More

by SZmaniarobert
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Recommend Dealer
Yes
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September 17, 2025

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It was quick and easy for this service process. The building is well kept and the people working there know their stuff! More

by morganr
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Recommend Dealer
Yes
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September 09, 2025

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Would not honor warranty for an issue brought to their attention prior to warranty expiring. More

by I. Mill
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Workmanship
Service Time
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Recommend Dealer
No
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Sep 18, 2025

Lake Ford responded

We’re very sorry to hear about your experience. Our goal is always to honor valid warranties as it benefits both us as the dealership because we are paid by the warranty company and the customer for getting the work completed. We take concerns like this seriously. We will be reviewing our processes to see if there was anything we could have approached differently.

September 01, 2025

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Walked in and had very easy experience, had a decent wait time, very helpful, friendly More

by t.little2823
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Recommend Dealer
Yes
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August 14, 2025

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I had a great experience Lake Ford, Christian and William “Billy” were treat to work with. I explained my situation and my desired out come and the 2 of them exceeded my expectations. Definitely 10 out of 10 More

by salatbilal
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Recommend Dealer
Yes

Other Employees Tagged: Christian Meiselwitz, William Stolzmann

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August 08, 2025

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Employee Rating

Lake Ford was great! Same with the service rep. The only complaint I have is with Ford corporation I have less than 36,000 miles and the wiring harness went bad and th More

by jim
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Recommend Dealer
Yes
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