Lou Alsaadi

Subject: Misleading, Unethical, and Disrespectful Conduct at Camelback Toyota Used Car Sales To Whom It May Concern, I am writing to formally document and express my deep dissatisfaction with the unpro at Camelback Toyota Used Car Sales To Whom It May Concern, I am writing to formally document and express my deep dissatisfaction with the unprofessional, unethical, and culturally disrespectful treatment my wife and I received at Camelback Toyota’s used car sales department, specifically involving your finance manager named Chris Quitana. From the start, I made it clear that my credit union (Mountain America) does not finance vehicles with over 250,000 miles, and the vehicle in question had 174,000 miles (2011 Toyota 4Runner $16,980 black in color). Despite this, Chris Quitana proceeded to run my credit and submit multiple applications to various banks without fully explaining the consequences, resulting in multiple hard inquiries that negatively impacted my credit. Despite me using a vehicle to trade in, I was then pressured to provide more money down and offered high-interest loans, despite my efforts to use my own financing. The entire process felt focused on dealer profit — not transparency, honesty, or customer service. In addition to the misleading financing, Chris Quitana attempted to pressure my wife into co-signing legal documents before she had even seen the vehicle. She specifically requested to inspect the car first — a basic and responsible request — yet this was ignored. Attempting to have someone sign binding documents without viewing the vehicle is deeply unethical and shows a complete disregard for informed decision-making. Most concerning was the manager's inappropriate physical behavior, as he repeatedly touched my wife’s hands and arms during conversation. This is entirely unacceptable, especially in African, Asian, Muslim, and many other cultures, where such physical contact in a formal setting is considered disrespectful. It made us both extremely uncomfortable and showed a serious lack of professionalism and cultural awareness. To add to the list of unethical conduct, the dealership considered taking my vehicle as a trade-in, but Chris Quitana falsely claimed it had emissions issues — an accusation that had no basis and appeared to be a deliberate tactic to undervalue my car. I have had no such issues with the vehicle, and this false statement felt like an attempt to manipulate me into a poor trade-in deal. As an African American customer, I must also emphasize that my experience aligns with nationally documented patterns of discriminatory auto lending and sales practices. Studies by the Consumer Financial Protection Bureau, the National Fair Housing Alliance, and other oversight bodies have consistently shown that minority buyers are often steered into higher interest loans and treated unfairly, regardless of creditworthiness. My experience at Camelback Toyota is sadly consistent with these findings. This pattern of dishonesty, pressure tactics, cultural insensitivity, and discriminatory behavior is unacceptable. I will not return, and I am in the process of filing formal complaints with the Consumer Financial Protection Bureau, the Better Business Bureau, and the Arizona Attorney General’s Office. I strongly advise other consumers — especially those seeking ethical, culturally respectful service — to proceed with caution when dealing with this dealership. Cordially, Derrick R. More

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Subject: Misleading, Unethical, and Disrespectful Conduct at Camelback Toyota Used Car Sales To Whom It May Concern, I am writing to formally document and express my deep dissatisfaction with the unpro at Camelback Toyota Used Car Sales To Whom It May Concern, I am writing to formally document and express my deep dissatisfaction with the unprofessional, unethical, and culturally disrespectful treatment my wife and I received at Camelback Toyota’s used car sales department, specifically involving your finance manager named Chris Quitana. From the start, I made it clear that my credit union (Mountain America) does not finance vehicles with over 250,000 miles, and the vehicle in question had 174,000 miles (2011 Toyota 4Runner $16,980 black in color). Despite this, Chris Quitana proceeded to run my credit and submit multiple applications to various banks without fully explaining the consequences, resulting in multiple hard inquiries that negatively impacted my credit. Despite me using a vehicle to trade in, I was then pressured to provide more money down and offered high-interest loans, despite my efforts to use my own financing. The entire process felt focused on dealer profit — not transparency, honesty, or customer service. In addition to the misleading financing, Chris Quitana attempted to pressure my wife into co-signing legal documents before she had even seen the vehicle. She specifically requested to inspect the car first — a basic and responsible request — yet this was ignored. Attempting to have someone sign binding documents without viewing the vehicle is deeply unethical and shows a complete disregard for informed decision-making. Most concerning was the manager's inappropriate physical behavior, as he repeatedly touched my wife’s hands and arms during conversation. This is entirely unacceptable, especially in African, Asian, Muslim, and many other cultures, where such physical contact in a formal setting is considered disrespectful. It made us both extremely uncomfortable and showed a serious lack of professionalism and cultural awareness. To add to the list of unethical conduct, the dealership considered taking my vehicle as a trade-in, but Chris Quitana falsely claimed it had emissions issues — an accusation that had no basis and appeared to be a deliberate tactic to undervalue my car. I have had no such issues with the vehicle, and this false statement felt like an attempt to manipulate me into a poor trade-in deal. As an African American customer, I must also emphasize that my experience aligns with nationally documented patterns of discriminatory auto lending and sales practices. Studies by the Consumer Financial Protection Bureau, the National Fair Housing Alliance, and other oversight bodies have consistently shown that minority buyers are often steered into higher interest loans and treated unfairly, regardless of creditworthiness. My experience at Camelback Toyota is sadly consistent with these findings. This pattern of dishonesty, pressure tactics, cultural insensitivity, and discriminatory behavior is unacceptable. I will not return, and I am in the process of filing formal complaints with the Consumer Financial Protection Bureau, the Better Business Bureau, and the Arizona Attorney General’s Office. I strongly advise other consumers — especially those seeking ethical, culturally respectful service — to proceed with caution when dealing with this dealership. Cordially, Derrick R. More

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My salesman JJ was fantastic. He was honest, personable, and went above and beyond to help me. He is a gem, and a great guy. I did not like dealing with Finance. It took them fore He was honest, personable, and went above and beyond to help me. He is a gem, and a great guy. I did not like dealing with Finance. It took them forever to do the paperwork. I felt like they did not value my time. They were EXTREMELY pushy about getting me to buy a warranty, More

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Been a loyal Toyota owner since 2006 (still own the 2006 Tacoma) (this is our fourth one / third hybrid) Toyota truly stands behind their cars that’s why we’ve been with this so long.. This current purcha Tacoma) (this is our fourth one / third hybrid) Toyota truly stands behind their cars that’s why we’ve been with this so long.. This current purchase Camelback Toyota truly went above and beyond to earn our business purchasing of a fully loaded 2025 Rav4... Selection s amazing and make the buying experience very simple.. No wonder they sell 1,000 a month.. Even when new day check-in’s to see how we’re doing.. Amazing... Great job Camelback..! More

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I recently purchased a vehicle from Camelback Toyota and paid in full. Unfortunately, my experience after the sale has been extremely disappointing. First, they refused to give me a copy of my contract at t paid in full. Unfortunately, my experience after the sale has been extremely disappointing. First, they refused to give me a copy of my contract at the time of purchase and promised to email it. Despite multiple calls and texts over several weeks, I never received it, and still waiting. Later, they offered a "free detail" and scheduled me for an appointment. When I arrived on time, I was surprised to learn that they planned to keep my car all day and then ended up keeping it overnight without informing me ahead of time. This caused serious disruption to my personal and work responsibilities. Even worse, when I got the car back, the detailing was poorly done—and when I asked about it, the service agent actually said, "We don't have to clean everything." Most concerning of all: I found a scratch and small dent on the car that were not there before. When I raised the issue, the managers insisted it was pre-existing—even though their team said they took pictures at drop-off. I have formally requested those photos and am still waiting for them. I feel completely dismissed and disrespected as a customer. This is not the kind of service or professionalism anyone should expect when buying a car—especially not from a Toyota dealership. I hope Camelback Toyota takes responsibility and corrects this. More

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The actual sales and purchase experience was good and my sales person, Karim, was very helpful and treated me very well. However, a week after buying my 2021 Tundra, I noticed the brakes were squealing and sales person, Karim, was very helpful and treated me very well. However, a week after buying my 2021 Tundra, I noticed the brakes were squealing and found out from my mechanic that the truck needed the rear rotors replaced. However, when I reached back to the sales team and the dealership to see if they would help me fix that. Which seems to be the right thing to do even though it’s a used vehicle. They proceeded to give me the runaround and ignore my request. Which is unfortunate because I plan on buying more Toyotas in the near future, Particularly a 4runner, but now I’m skeptical to buy from Camelback. Which is unfortunate since I really like the team over there. More

by Davidwickland1 Verified Customer Verified Customer

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Great customer service. Very communicative. Honest and professional. Extremely informative and very trustworthy also answered any concerns we had Very communicative. Honest and professional. Extremely informative and very trustworthy also answered any concerns we had More

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Amazing customer service. They will never disappoint and will always give the best they got! They will never disappoint and will always give the best they got! More

by ABUSHANAB Verified Customer Verified Customer

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Generally the service is excellent and the price more expensive compared to others.and the service they recommended is a lot expensive compared to others.and the service they recommended is a lot More

by GBEMNET Verified Customer Verified Customer

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I have bought three vehicles from this dealership over the past few years and I still have them in the family. I always have the maintenance done here because I trust the dealership. the past few years and I still have them in the family. I always have the maintenance done here because I trust the dealership. More

by ABQPERILLO Verified Customer Verified Customer

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