Lou Alsaadi
Lou Alsaadi at Camelback Toyota

Lou Alsaadi

Finance Director

Camelback Toyota

1550 East Camelback Road
Phoenix, AZ 85014

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4.3
94 Reviews
4.3

94 Reviews

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94 Reviews of Lou Alsaadi

July 02, 2025

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Employee Rating

My salesman JJ was fantastic. He was honest, personable, and went above and beyond to help me. He is a gem, and a great guy. I did not like dealing with Finance. It took them fore More

by Robert Hardy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Johnson , Julian Napolitano

June 30, 2025

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Been a loyal Toyota owner since 2006 (still own the 2006 Tacoma) (this is our fourth one / third hybrid) Toyota truly stands behind their cars that’s why we’ve been with this so long.. This current purcha More

by bradbochart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jesus Machado, Brent Harris

Jul 08, 2025

Camelback Toyota responded

We are delighted to hear about your loyalty to Toyota since 2006 and that this is your fourth Toyota purchase with us! We're honored that you trust the Toyota brand to stand behind their vehicles, and we're thrilled that our team went above and beyond to earn your business on your fully loaded 2025 Rav4. Your kind words about our amazing selection and how we make the buying experience simple mean so much to us. We're proud to provide the level of service that keeps loyal customers like you coming back, and we're happy that our follow-up check-ins show you how much we care about your experience. Thank you f...

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June 22, 2025

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I recently purchased a vehicle from Camelback Toyota and paid in full. Unfortunately, my experience after the sale has been extremely disappointing. First, they refused to give me a copy of my contract at t More

by kbieman21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Larry Ajayi , Andre Morris

Jun 24, 2025

Camelback Toyota responded

Not receiving your contract and the way the “free detail” appointment was handled fall short of the service we strive to provide. The lack of communication about your car being kept overnight and the concerns about the detailing and damage are understandable frustrations. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com so we can address your concerns.

May 02, 2025

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Employee Rating

The actual sales and purchase experience was good and my sales person, Karim, was very helpful and treated me very well. However, a week after buying my 2021 Tundra, I noticed the brakes were squealing and More

by Davidwickland1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Karim

April 26, 2025

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Employee Rating

Great customer service. Very communicative. Honest and professional. Extremely informative and very trustworthy also answered any concerns we had More

by noe.borja15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jesus Machado, Melanie Kranz

Apr 28, 2025

Camelback Toyota responded

Thank you for the fantastic review! We're thrilled to hear you had a positive experience with our team. Your feedback on our communication and professionalism means a lot. We’re here to help anytime you need us!

March 21, 2025

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Employee Rating

Amazing customer service. They will never disappoint and will always give the best they got! More

by ABUSHANAB
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Sanchez

Mar 24, 2025

Camelback Toyota responded

Thank you for your fantastic feedback! We're thrilled to hear you had such a positive experience with our customer service team. Your support motivates us to keep delivering the best for our customers. We look forward to serving you again!

March 12, 2025

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Employee Rating

Generally the service is excellent and the price more expensive compared to others.and the service they recommended is a lot More

by GBEMNET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2025

Camelback Toyota responded

Thank you! We're thrilled to hear you enjoyed our excellent service. We strive to provide value that makes a difference, and it’s great to know you appreciate our recommendations. Your feedback motivates us to keep raising the bar!

March 07, 2025

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Employee Rating

I have bought three vehicles from this dealership over the past few years and I still have them in the family. I always have the maintenance done here because I trust the dealership. More

by ABQPERILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hayden Johnson , Mike Romero

Mar 07, 2025

Camelback Toyota responded

Thank you! We're thrilled to hear that you've trusted us with your vehicles and maintenance over the years. Your loyalty means a lot to us, and we're here to keep your family on the road safely for many more years to come!

February 17, 2025

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Employee Rating

Worst experience ever had buying a new car never got a test drive kept at dealership over 4 hours did not get car till next day late not the time I had told them I would be home not shown how to operate a More

by DOMINICK.PIAZZA
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jesus Machado, Larry Ajayi

Feb 18, 2025

Camelback Toyota responded

Our goal is to make every interaction seamless and enjoyable, and it’s clear we missed the mark this time. This is definitely not the experience we aim to offer. Please feel free to reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com.

February 01, 2025

Dealership Rating
Employee Rating

Brett was a really pleasant salesman to work with and took the time to explain all my questions. The dealership has a nice showroom and service department. More

by DYOUTKUS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brent Harris

Feb 04, 2025

Camelback Toyota responded

Thank you for your fantastic review! We're thrilled to hear that Brett provided you with a great experience and that you enjoyed our showroom and service department. Your feedback means a lot to us!

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