Lorena Barker | Page 16

Exceptional Service, Quality and Expertise Rosie always provides the highest quality service along with great communication. Always there to help and always courteous and treats customers fair Rosie always provides the highest quality service along with great communication. Always there to help and always courteous and treats customers fairly and with a sense of urgency. Same can be said of any of the advisors who are always there for their customers and ready to help. I must add the technicians are remarkable and work feverishly to ensure the job gets done right! Sales and Finance teams are stellar. Body shop is knowledgeable and professional. The vehicle I purchased from this location is still very new but can't wait to come here when my vehicle needs parts. I Highly recommend the dealership as a whole and will be a customer for Life. More

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Great work, attention and follow up with the client. Right to the point when finding problems and even fastee when fixing the issue. Very reliable. work, attention and follow up with the client. Right to the point when finding problems and even fastee when fixing the issue. Very reliable. More

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Best Service Team and Best Service Leader Lorena! I buy a vehicle every two years. A friend recommended R. Reed Ford and said they have the best service department and to ask for Lorena. The best vehi I buy a vehicle every two years. A friend recommended R. Reed Ford and said they have the best service department and to ask for Lorena. The best vehicle decision I ever made. Lorena is the pinnacle of customer service. Her follow up and keeping customers informed really puts one at ease. In a word TRUST. Lorena is the reason I keep returning to R. Reed. Her knowledge and methods of interaction are genuine even when we have to pay for something we thought is covered by warranty. She takes the time to explain/educate and in a minute you are convinced to follow her lead. TRUST! THANK YOU LORENA!! THANK YOU R. REED FORD! Best service Best people Best team More

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Excellent Customer Service I took my car into Randall Reed's Planet Ford dealership because of a recall I received and upon arriving, I was greeted and my work order was prepare I took my car into Randall Reed's Planet Ford dealership because of a recall I received and upon arriving, I was greeted and my work order was prepared, I received a ride home by their shuttle bus and as promised, my vehicle was worked on and gotten back to me the same day. When I arrived to pick it up Lorena came out and greeted me and asked if there was anything else I needed. More

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Quick, reliable service Great service center! Friendly and knowledgeable! Took care of every need and concern in a timely manner. Repaired correctly the first time! Will defi Great service center! Friendly and knowledgeable! Took care of every need and concern in a timely manner. Repaired correctly the first time! Will definitely recommend Planet Ford Sales and Service. More

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2015 Ford Explorer Windshield Seal Repair We are pleased and very satisfied with the attention and service provided by the intake staff JT and with the additional help from the service departm We are pleased and very satisfied with the attention and service provided by the intake staff JT and with the additional help from the service department service advisors Amanda Wade and Lorena Baker. We have used Randall Reed Planet Ford for our vehicle service consistently since purchasing our Explorer at Planet Ford and would highly recommend them. Sincerely, J.Williams More

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Recall It's good to call ahead of time, but once parts were finally in they were great - dropped off car in the morning, they have a shuttle service to get y It's good to call ahead of time, but once parts were finally in they were great - dropped off car in the morning, they have a shuttle service to get you to work, they fixed my door panel for free as well as recalls, and brakes. More

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Fixed a problem that another dealer did not. After taking the F-150 to a dealer closer to my house (twice) for an intermittent problem - I was told that since the problem wasn't noticed during th After taking the F-150 to a dealer closer to my house (twice) for an intermittent problem - I was told that since the problem wasn't noticed during the short time they drove it, they couldn't fix it. I took it to Randall Reed, and the tech noticed that the description matched a TSB that had been out over a year. Truck repaired and the issue has not re-appeared. More

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Taking care of us I have been dealing with this service center since 2005. They always treat us with kindness. The job gets done in a timely manner. That is for taking I have been dealing with this service center since 2005. They always treat us with kindness. The job gets done in a timely manner. That is for taking care of us. More

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Maintenance Took care of everything. Realized they missed a recall and put us in a complimentary vehicle. Vehicle was fixed and ready to go same day. Took care of everything. Realized they missed a recall and put us in a complimentary vehicle. Vehicle was fixed and ready to go same day. More

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