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Loan Pham
Loan Pham at Jim Ellis Chevrolet of Atlanta

Loan Pham | Page 5

Service Advisor

Jim Ellis Chevrolet of Atlanta

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.4
124 Reviews
4.4

124 Reviews

Write a Review

124 Reviews of Loan Pham

April 20, 2024

Dealership Rating
Employee Rating

Service Agent was courteous and professional. Called me as promised to keep me updated. While I was disappointed that the service department was about a week behind, they informed me upfront of More

by darrell_cooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 21, 2024

Jim Ellis Chevrolet of Atlanta responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, Darrell, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

April 17, 2024

Dealership Rating
Employee Rating

Best dealers in town . JimEllisChevrolet is the best in GEORGIA.And Nick made excellent job.I will recommend all my friends More

by Anthony Portillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Luis Valdez, Michael Fair , Jason Blanchard, Retanza Grier, Orlando Jeffrey, Claudine Mathews, David Theriault

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Apr 17, 2024

Jim Ellis Chevrolet of Atlanta responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet and for helping to spread the word about us, Anthony. Expect the Best! Service Manager Mr. David Theriault

December 15, 2023

Dealership Rating
Employee Rating

They did a very good job of keeping me up to date with the repairs and I received it back in the expected time. More

by raym2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Luis Valdez , Retanza Grier, David Theriault

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Dec 15, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

December 13, 2023

Dealership Rating
Employee Rating

dropped my vehicle off at Jim Ellis Chevrolet on November 2nd to diagnose and repair a torque tube. Over the course of 5 going on six weeks Ive been vaguely informed of my warranty coverage and potential out More

by CantIgnoreMe4ever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Vladimir Kochubey , Harvey Gene Wright

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Dec 16, 2023

Jim Ellis Chevrolet of Atlanta responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. We'd love to get to the bottom of this and turn things around for you.

November 29, 2023

Dealership Rating
Employee Rating

Loan Pham did a fantastic job setting everything up and making sure it got done in a timely manner! Highly recommend her! More

by jrgarrard1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 30, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Loan delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

November 20, 2023

Dealership Rating
Employee Rating

I like the way you guys let me see the video call underneath the car More

by stonehouzeceo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vladimir Kochubey, Elise Schaaf, Luis Valdez , Retanza Grier, David Theriault

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Nov 20, 2023

Jim Ellis Chevrolet of Atlanta responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

November 19, 2023

Dealership Rating
Employee Rating

Associate that was in contact with me did a great job communicating during time there. More

by Dionte F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 20, 2023

Jim Ellis Chevrolet of Atlanta responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

November 16, 2023

Dealership Rating
Employee Rating

Seem to be well run. They Appeared to have left off veterans discount on bill. More

by WULFSTAND878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 16, 2023

Jim Ellis Chevrolet of Atlanta responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

November 06, 2023

Dealership Rating
Employee Rating

No gas pump for 2 months and a half? My Chevrolet 4500 RV stuck there all this time, my food rotten, etc.. More

by Marcelo Félix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Valdez

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Nov 09, 2023

Jim Ellis Chevrolet of Atlanta responded

Marcelo, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

October 29, 2023

Dealership Rating
Employee Rating

Customer service was excellent. Sales rep was patient throughout the shopping process. Thank you all for your services. More

by Xxxxxxxxx
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Franchely Reyes, Clarence Williams , Patrick Bernard

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Oct 30, 2023

Jim Ellis Chevrolet of Atlanta responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino

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