Lloyd Desvigne

Very unprofessional and rude place. The service is horrible, you treated better at the Toyota dealership. The lady at the front desk refuses to give her name. If you ask to speak with The service is horrible, you treated better at the Toyota dealership. The lady at the front desk refuses to give her name. If you ask to speak with the manager they just ignore you. I purchased a vehicle over a month ago and still waiting for registration. I asked the sale person about the status of the registration but he never replied, I even visited the dealership but unfortunately nobody wants to take responsibility or talk to you. Forced to drive with expired registration. Very damaging for the brand. If you have a choice purchase a vehicle at the different dealership. More

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“Luxury” dealership full of lies and deceit. I purchased a certified preowned Q3 from Lloyd in June 2024 - there were about $2500 in hidden fees that were never communicated to me. One of thes I purchased a certified preowned Q3 from Lloyd in June 2024 - there were about $2500 in hidden fees that were never communicated to me. One of these hidden fees included an Audi multi-point inspection which promises (as the website states): “pre-owned vehicles undergo a rigorous inspection and reconditioning process before being listed for sale.” The lack of transparency left a bad taste in my mouth but I was able to negotiate a very small discount and went forward with the transaction. As I was pulling off the lot, I was only then informed that the car had one key instead of two, as promised. Lloyd promised to look into it for me and get me the second key. After following up with Lloyd several times and not getting any response for 3 months, I reached out to the preowned manager, Ali, who promised he would make this right. However, the key promised to me by Ali was always delayed as there was a “chip shortage.” I was told this from August - November. In November I reached out to the parts department at Northern Blvd to learn that keys are readily available and I could have one within days confirming that Ali never ordered the key. One week after pulling off the lot on Middle Neck Road, I noticed a strong smell of gasoline as I drove. I brought the car to the service department on Northern Blvd and was informed that the cars fuel injector was spewing gas and not safe to drive. The entire fuel injector had to be replaced as a result. A few weeks after that, I realized that the seatbelts in the back did not work. Again, I had to take the car to the service department for them to fix this other issue as I was given a car with serious mechanical and safety issues. It is very hard to believe that the “intensive inspection” Audi Great Neck promises and charged me $1,300 for actually happened. My family and I were happy customers of Audi Great Neck for 30+ years but that relationship has been severed by the horrible experiences listed above. Repeated attempts to have anyone from Audi rectify their mistakes resulted in a game of whack a mole as someone (Audi Great Neck management) would seem to be interested in helping and would wind up ghosting us. More

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This dealership is the worst and I had a terrible experience there. Firstly, I had signed documents committing to buying a used car via a trade in. We set an appointment for me to come in and pick up experience there. Firstly, I had signed documents committing to buying a used car via a trade in. We set an appointment for me to come in and pick up the car. I took off from work that day. I got a call that morning from Lloyd telling me that the car was sold to someone else. Probably offered a better deal but they screwed me and that is not the way to do business by selling my car right from underneath me. Then I was trying to buy another from them hoping they would work with me after the first incident. I kept calling Lloyd to get a price. He told me about 10 times he would get back to me and did not. Ali also did not respond to many of my requests. When I finally was given the price after asking for about a month, they added about $4000 dealer fee onto the stated price and said they wouldn't budge a penny. I finally gave up with them. Dealing with Lloyd and his manager, Ali, was one of the worst experiences I have ever had and they totally screwed me. Stay far, far away from this place. One star is not good enough for them. More

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Very disappointed. I scheduled a test drive, no one even seemed to know about it. The. They had to get the car. When it came time to getting the purchase order it took I scheduled a test drive, no one even seemed to know about it. The. They had to get the car. When it came time to getting the purchase order it took forever and I had to keep calling then finally when we are getting ready to pick up the car they said there is a certified pre owned fee of $6,000. Never told us about this when we talked numbers or total amounts which you think should be stated up front… the salesman even stated he didn’t know about it which also is just very strange… the place itself is not a nice environment DO NOT RECOMMEND GOING!!! More

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Nothing but scam artists. Horrible customer service. Never return calls. Have not held up their promises at all. It's so amazing this company is still in business. With al Horrible customer service. Never return calls. Have not held up their promises at all. It's so amazing this company is still in business. With all the reputable car dealerships around, why take chances with your money and these lifeless con artists. More

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Purchasing from the used department, was a nice low pressure sales experience, until we got the Finance person, Large delta between Purchase Price and what was on the loan paperwork, was not found unti pressure sales experience, until we got the Finance person, Large delta between Purchase Price and what was on the loan paperwork, was not found until after the transaction. got a good run around, and despite asking for a call back on the post purchase survey still have not received a call back. Multiple calls to the finance person have not been returned. According to other sites, this seems to be the SOP. Avoid doing business here More

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My experience with this company was delightful. Everyone was courteous and professional. And look forward to doing business with this company for years to come. was courteous and professional. And look forward to doing business with this company for years to come. More

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Top Shelf If I could give 6 stars I would, great experience, very knowledgeable staff and xxxx do I love my new Audi! Thanks Guys! Dr. Rob If I could give 6 stars I would, great experience, very knowledgeable staff and xxxx do I love my new Audi! Thanks Guys! Dr. Rob More

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Excellent car-buying experience at Biener We came all the way from Maine to purchase the car and everyone at Biener made the experience so easy. We were in and out in about 20 minutes and the We came all the way from Maine to purchase the car and everyone at Biener made the experience so easy. We were in and out in about 20 minutes and the car is great! Thank you all! More

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Excellent service and caring staff for My issues were addressed in a timely manner. Staff were very helpful and the ease of making an appointment was much appreciated. I will definitely use My issues were addressed in a timely manner. Staff were very helpful and the ease of making an appointment was much appreciated. I will definitely use this dealership again. More

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