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Lizzy Lawrence
Lizzy Lawrence
Rental Vehicle Coordinator
Ken Garff Honda Riverdale
950 W Riverdale Rd
Ogden, UT 84405
74 Reviews
I love the outdoors. My daughters and I spend most of our free time outside enjoying the sun. I’ve lived here in Utah most of my life but my roots are in California. I’ve been at Ken Garff for a little over the year and love the Atmosphere. My number goal is to make sure my customers are taken care of and are happy.
Read moreDealership Experience
2 yrs, 7 mos
Specialties & Trainings
Sevice advisor-silver certificat
74 Reviews
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74 Reviews of Lizzy Lawrence
July 26, 2025
I like the service and the courtesy they provide. I do have a couple of issues with the service department that I don't understand and would appreciate if someone could explain to me. 1- when they g I do have a couple of issues with the service department that I don't understand and would appreciate if someone could explain to me. 1- when they give me the paperwork and indicate items that need attention, their invoice states "RECOMMENDED NOT DONE / DECLINED SERVICES" it then goes on to list the various areas that need attention. Yet when working on the car they never bring those issues up and ask me I want them done while the car is already there. The first I know of those concerns is when I am picking up the car. If I were to want those services done I have to make another appointment and bring the car in on another day. Why not just at least give me the option of having those things done while the car is already in your shop? 2- When the cabin filter or air filter are checked as part of the oil change service why would they charge me a labor cost if I choose to have them replaced with a new one? They have already removed the old ones to check them and they have to put them back in. Does it take more work or time to put a new one in as opposed to replacing the old one? Seems to me you are: a) not being very customer service oriented by charging extra for something you are already doing and b) selling two less parts at prices that would appear to have a pretty high profit margin already (based on prices for the same filters on Amazon or at parts houses). Just curious More
by JEFFREYSBURCHELL
Verified CustomerOther Employees Tagged: Rick Johnson, Frank Perez, Kyle Youngdell
July 25, 2025
A breeze setting up the appointment and the dealership was ready for my car. Problem was the A/C system going out after only 26,000 miles. Repair was covered by Honda's extended warranty. The repair req was ready for my car. Problem was the A/C system going out after only 26,000 miles. Repair was covered by Honda's extended warranty. The repair required 2 A/C hoses to be replaced. The work was completed within 2 days (awaiting the hoses) and the system works like a champ. The only comments I had was I think I was charged for the refrigerant that should have been covered by the extended warranty. More
by jcarte23
July 22, 2025
Called on a Sat. morning , was able to get my car in that afternoon. Rep listened to my concern. All was taken care within an hour. morning , was able to get my car in that afternoon. Rep listened to my concern. All was taken care within an hour. More
by nanetteo54
Other Employees Tagged: Josh Caldwell, Alex Ruiz
June 28, 2025
Had an issue with broken suspension bolts and a rusty frame. Rick J. brought it into both the service center and body shop for consult. They couldn’t help, but were honest and didn’t even charge. Honesty frame. Rick J. brought it into both the service center and body shop for consult. They couldn’t help, but were honest and didn’t even charge. Honesty earns loyalty. There was also a woman working late for a warranty inspection that helped us navigate the construction and get the car dropped off much more smoothly than if we had come in and tried to drop off ourselves. Wish I had her name to give her credit. More
by Mark H.
Other Employees Tagged: Rick Johnson
June 27, 2025
I needed a new AC compressor and it was a “dealer only” item which caused it to be more expensive. Total bill out-the-door was just over $2k. It stinks but I need AC and it over and done. I do want to reco item which caused it to be more expensive. Total bill out-the-door was just over $2k. It stinks but I need AC and it over and done. I do want to recognize and thank Lizzy Lawrence, my service advisor, who was very upfront with everything and kept me in the loop. More
by connor.griffith
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