Lexi Wilson
Lexi Wilson at Boucher Hyundai of Janesville

Lexi Wilson

Service Advisor

Boucher Hyundai of Janesville

2009 Milton Ave
Janesville, WI 53545

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4.8
9 Reviews
4.8

9 Reviews

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9 Reviews of Lexi Wilson

August 03, 2025

Dealership Rating
Employee Rating

Ross, the service manager was very helpful in scheduling our Santa Fe Hybrid for a quick battery test. He is very knowledgeable and personal. Thank you! More

by Kflynner2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ross Cartwright

Aug 03, 2025

Boucher Hyundai of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ross Cartwright Service Manager 608-750-1200

August 01, 2025

Dealership Rating
Employee Rating

Courteous, friendly and professional. Was traveling, just passing through but they treated me as one of their own customers. Was able to diagnose my concern and advise promptly. More

by Satisfied customer
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Janet

Aug 01, 2025

Boucher Hyundai of Janesville responded

Thanks for sharing your thoughts about your experience with Boucher Hyundai of Janesville. We appreciate your business and hope to see you again soon! Ross Cartwright Service Manager 608-750-1200

July 26, 2025

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Employee Rating

I brought in a 2015 Sonata with a check engine light. Staff was helpful in fully investigating the issue, which was eventually determined to be an issue with the sensor, not the engine itself. Very appre More

by ZOBERT
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 26, 2025

Boucher Hyundai of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Hyundai of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else. Ross Cartwright Service Manager 608-750-1200

July 22, 2025

Dealership Rating
Employee Rating

Always have taken our car here & work & staff have been GREAT! especially Lexie, she’s gone above & beyond! Car engine had to be replaced (under warranty). I was out of town & she handled everything. K More

by LINDAKAEGENOVESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2025

Boucher Hyundai of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ross Cartwright Service Manager 608-750-1200

July 17, 2025

Dealership Rating
Employee Rating

Service was on time for start and finish…. What more could you ask for?? Extremely satisfied More

by Ken
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 17, 2025

Boucher Hyundai of Janesville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Hyundai of Janesville. Ross Cartwright Service Manager 608-750-1200

July 16, 2025

Dealership Rating
Employee Rating

Professional, well informed, and courteous! Excellent experience! Easy to drive up! All around super time! More

by petero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hunter Kapp

Jul 16, 2025

Boucher Hyundai of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Janesville. Ross Cartwright Service Manager 608-750-1200

June 19, 2025

Dealership Rating
Employee Rating

We waited about a month for our engine to be fixed. They rushed putting in the engine to where it started having issues starting. The batter wasn't even connected completely!! Which from the sounds of More

by greenlau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 22, 2025

Boucher Hyundai of Janesville responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Ross Cartwright Service Manager 608-750-1200

Jul 01, 2025

greenlau responded

I reached out to the dealership via their website. Still have yet to hear from someone about my concerns. So i guess my issue isn't of importance to the janesville hyundia dealership.

June 17, 2025

Dealership Rating
Employee Rating

Excellent availability for appointments, customer service is excellent, & communication is excellent. I appreciate the videos of the service which allows for other decisions that might need to be made. More

by MD-VP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hunter Kapp

Jun 17, 2025

Boucher Hyundai of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Janesville. Ross Cartwright Service Manager 608-750-1200

May 30, 2025

Dealership Rating
Employee Rating

I’m on time : out on time. Staff were all very courteous and professional, answered all my questions. More

by Ellen McDermott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2025

Boucher Hyundai of Janesville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Hyundai of Janesville! Ross Cartwright Service Manager 608-750-1200

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