Levi Williams

I am very satisfied with the vehicle I purchased and the deal including my trade-in. However this experience was the typical “used car sales” experience. It started with a test drive of both a 2022 and 2023 deal including my trade-in. However this experience was the typical “used car sales” experience. It started with a test drive of both a 2022 and 2023 Ford Expedition. Everything went well however I felt there were issues with the 2022. The next day I texted the salesman a detailed offer on the 2023 Expedition. After getting no response I texted again later in the day. I received a reply that said he was busy that day and he would get back to me the next day. After not hearing from him the next day I texted again and received a non-answer answer. I then hear from another salesperson and find out the original salesman was off that day. After talking on the phone with the new salesperson she got back to me and said my offer was accepted with the provision that they had to inspect my trade. After arriving at the dealership they pulled out the 2022 Expedition. When I pointed out that my text offer explicitly stated the 2023 Expedition, they told me that they could not honor the offer. This made no sense since my offer was more than what they were asking for the 2022! They must have thought I was an idiot. I guess I was because with everything so far I continued to negotiate on the 2023. The final issue was I asked several time for them to measure the tire depth on the tires. What they finally told was latter proven false when I had a tire dealer measure them. The tire dealer had no reason to lie as I had already purchased and paid for new tires online. They also showed me the measurements. As I said in the beginning I am happy with my purchase, but getting there was typical of car salespeople. Finally I replied to a survey from Lithia and they stated they would get back to me with any issues I had. Of course I never heard from them. More

by DBUELL Verified Customer Verified Customer

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Dealership has friendly people employed there. Didn’t feel high pressured. Found the car I wanted and they tried to make it work. Didn’t feel high pressured. Found the car I wanted and they tried to make it work. More

by ANTPAM0 Verified Customer Verified Customer

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Very helpful until they received payment & then gave me the silent treatment, when I finally received the pickup there was 3 miles till empty on fuel . Did have a broken belt on a tire & neither the sunroo the silent treatment, when I finally received the pickup there was 3 miles till empty on fuel . Did have a broken belt on a tire & neither the sunroof or the sliding back window will work. I was told this pickup was pristine & yet it is nice but definitely not as advertised. Very disappointed & would never recommend them to anyone. More

by SCOTTBYKONEN Verified Customer Verified Customer

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They’re great. They’re like family. They are the BEST in sales and service. Won’t go anywhere else. They’re like family. They are the BEST in sales and service. Won’t go anywhere else. More

by RICHVANDINE Verified Customer Verified Customer

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All the employees involved were very nice and professional. I bought out of state and all questions were answered. professional. I bought out of state and all questions were answered. More

by NONE23 Verified Customer Verified Customer

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My husband and I went in to the dealership yesterday to look at a Ford F150. We spoke to Iris to make sure the truck was available. Then when we got there Levi Williams helped us with test drive and pape look at a Ford F150. We spoke to Iris to make sure the truck was available. Then when we got there Levi Williams helped us with test drive and paperwork. This man was so professional and down to earth! After wards we went to see Devin Rogers in Finance who finalized all paperwork. Let me tell you these three people were the best to work with! I would not hesitate to buy from them again! THANK YOU, Iris, Levi and Devin!! More

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Levi was no the typical “used car salesman. ” Even when I was sure which vehicle I wanted, he took the time to see if anything else met my requirements, and found a better vehicle for me in my ” Even when I was sure which vehicle I wanted, he took the time to see if anything else met my requirements, and found a better vehicle for me in my price range. Tony was respectful of my primary need for financing, and found a great rate for me. Was a little disappointed that Service department was not familiar with the infotainment system of my 2022 Elantra. I had to figure out how to successfully update the software of the system on my own via internet search. More

by Bald Ben Verified Customer Verified Customer

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Levi was very helpful, we found the car we liked and everything went very smooth. everything went very smooth. More

by TAHO0 Verified Customer Verified Customer

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Outstanding customer service, efficient processes positive overall experience. Showed great dealership reputation will definitely attract more satisfied customers. positive overall experience. Showed great dealership reputation will definitely attract more satisfied customers. More

by BBURNS530 Verified Customer Verified Customer

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Everyone was friendly and helpful. We did not feel pressured at any time which was truly appreciated. We did not feel pressured at any time which was truly appreciated. More

by ALWYSL84STF Verified Customer Verified Customer

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