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Lee Velazquez
Lee Velazquez
Service Consultant
Big Star Cadillac
18100 Gulf Freeway, Building B
Friendswood, TX 77546
112 Reviews
112 Reviews
Write a Review112 Reviews of Lee Velazquez
July 26, 2025
Well, I don't want to give you a bad review, but you guys were supposed to undo the passive alarm, well when we got home it's still doing it, when I walk away from my vehicle within about 15 seconds the horn were supposed to undo the passive alarm, well when we got home it's still doing it, when I walk away from my vehicle within about 15 seconds the horn beeps and it automatically locks, so I don't know what happened but you didn't fix this issue, just thought you should know. More
by AGPSR
Verified Customer
July 19, 2025
Always pleased whenever I drop off my car for maintenance. Lee is always very professional, helpful and gives us friendly advise for any issues that my car has or might have in the future. maintenance. Lee is always very professional, helpful and gives us friendly advise for any issues that my car has or might have in the future. More
by danieljhebior
June 26, 2025
High level of customer service. Everyone is friendly and helpful at all level, including management. Everyone is friendly and helpful at all level, including management. More
by DUY
Other Employees Tagged: Casandra Gonzalez, Albert Ramirez
June 03, 2025
Very good experience. Expectations exceeded! I was treated with respect. My wait was not too long and my car was serviced to my satisfaction. Expectations exceeded! I was treated with respect. My wait was not too long and my car was serviced to my satisfaction. More
by Bjsanders70
Other Employees Tagged: Lee Velazquez
May 31, 2025
took the time to explain the recommended services clearly, answered all of my questions without rushing, and kept me updated throughout the process. I really appreciated their transparency and attent clearly, answered all of my questions without rushing, and kept me updated throughout the process. I really appreciated their transparency and attention to detail, which made the experience smooth and stress-free. More
by ANA0114
May 15, 2025
Always efficient and very accommodating. I actually look forward to getting my vehicle serviced at Big Star! I actually look forward to getting my vehicle serviced at Big Star! More
by mwycough46
Other Employees Tagged: Ainsley Roark, Isaiah Rodarte
May 14, 2025
Lee was OUTSTANDING! He worked very hard to make sure we had a vehicle while ours was being repaired.The vehicle however has continued to have problems since it left the He worked very hard to make sure we had a vehicle while ours was being repaired.The vehicle however has continued to have problems since it left the shop. We have since moved out of the area and are just going to drive it. More
by ugomez
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