the service dept at Spitzer are what keep me as a Spitzer
return customer! LAYNE is EXCEPTIONAL - John is also great
return customer! LAYNE is EXCEPTIONAL - John is also great
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by dfmarano71
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Apr 01, 2026 -
Spitzer Acura responded
Thank you for your five-star review and for trusting our team with your Acura MDX. We’re delighted that Layne’s exceptional attention keeps you coming back for service. Please let us know whenever you need assistance.
I would like to thank Lane for being so accommodating at
my last service visit. I was very pleased with the service!!
my last service visit. I was very pleased with the service!!
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by STEPHAFAULK
Verified Customer
Verified Customer
Service Price Transparency
Mar 29, 2026 -
Spitzer Acura responded
Thank you for trusting us with your Acura RDX. Layne is pleased to hear you felt accommodated during your service visit and that everything met your expectations. We look forward to servicing your vehicle again.
To begin the 3 percent service charge for using a credit
card is extremely petty. This is supposed to be an upscale vehicle brand. We already pay a premium to the service department for any work done. My la
card is extremely petty. This is supposed to be an upscale vehicle brand. We already pay a premium to the service department for any work done. My last. Is it was over 400 dollars which I have no problem using my debit card but you mean to tell me the dealership can't swallow 12 bucks for a customer to use a credit card? Ridiculous!!!
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by richard.cardimen
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Mar 25, 2026 -
Spitzer Acura responded
Richard, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Mar 25, 2026 -
Spitzer Acura responded
Richard, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Informative, helpful and accommodating.
Mechanic was thorough and the appointment availability was accommodating. Thanks to Layne and Keith for helping.
Mechanic was thorough and the appointment availability was accommodating. Thanks to Layne and Keith for helping.
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by KEN.HOOVER
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Mar 21, 2026 -
Spitzer Acura responded
We’re delighted to hear that your Acura service was informative and that scheduling fit your needs. Thank you for recognizing Layne’s assistance during your visit.
Great customer service Very convenient and accommodating
Clean, friendly environment and quality workmanship Highly recommend
Clean, friendly environment and quality workmanship Highly recommend
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by TG.WEIR
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Mar 21, 2026 -
Spitzer Acura responded
Layne and the team are delighted to hear you appreciated our accommodating service in a clean and friendly environment. We’re pleased the workmanship on your Acura RDX met your expectations. Thank you for recommending us and we look forward to serving you again.
Made recall appointment for 7:30 and said I would wait.
Everything was finished in an hour, just as promised.
Everything was finished in an hour, just as promised.
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by brazil535
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Mar 18, 2026 -
Spitzer Acura responded
We’re pleased to know your Acura MDX recall appointment at 7:30 was completed within an hour as promised. Layne will be delighted to hear everything ran smoothly. Thank you for the five-star rating.
They took their time answering questions I had.
Very helpful. Helpful resetting my phone to CarPlay. Talked about possible upgrade with Jeremy Benson. Samantha helpful with Spitzer App.
Very helpful. Helpful resetting my phone to CarPlay. Talked about possible upgrade with Jeremy Benson. Samantha helpful with Spitzer App.
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by JSommerconst
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Mar 07, 2026 -
Spitzer Acura responded
Thank you for the five-star rating and for trusting us with your Acura RDX service. We’re glad Layne could answer your questions, assist with the CarPlay setup, and guide you through the app and upgrade options. We look forward to helping you again on your next visit.
Great service department and sales staff.
Clean waiting area and restroom. Overall good experience thanks
Clean waiting area and restroom. Overall good experience thanks
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by ROBERTKURTH14
Verified Customer
Verified Customer
Service Price Transparency
Mar 02, 2026 -
Spitzer Acura responded
We’re delighted our team provided great service and that you found the waiting area and restroom clean. Thank you for trusting us with your Acura MDX maintenance. We look forward to helping you again soon.
Upon arrival, Keith took care of initiating the work
order. In the customer waiting area, I spoke with my sales rep (Jeremy) about how much I like my RDX. When my vehicle was done, Layne Ciminel complet
order. In the customer waiting area, I spoke with my sales rep (Jeremy) about how much I like my RDX. When my vehicle was done, Layne Ciminel completed the paperwork & I paid accordingly. All 3 of these individuals were congenial, highly professional & focused on making sure I was a satisfied customer.
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by lgmorelli
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Feb 21, 2026 -
Spitzer Acura responded
It’s wonderful to hear the entire process, from initial check in through completion, was smooth and that our team provided congenial, professional attention throughout your service visit. We’re grateful for the opportunity to service your Acura RDX. We will share your kind words with Layne and look forward to working with you again.
It was a nice waiting room.
Layne was helpful. The recalled item took close to a year or more to get in to do but once they had it I was able to get it done quickly. I had one m
Layne was helpful. The recalled item took close to a year or more to get in to do but once they had it I was able to get it done quickly. I had one minor issue but it was easy to correct from the phone call I made.
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by dzielskid
Verified Customer
Verified Customer
Other Employees Tagged:
Layne Ciminel
Feb 20, 2026 -
Spitzer Acura responded
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
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