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Layne Ciminel
Layne Ciminel at Spitzer Acura

Layne Ciminel

Service Advisor

Spitzer Acura

3617 Washington Rd
McMurray, PA 15317

4.9
545 Reviews
4.9

545 Reviews

Write a Review

545 Reviews of Layne Ciminel

September 14, 2025

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Employee Rating

Layne and crew are always great. Got me in and out while I waited - and honestly I showed up on the wrong day. More

by GREGGJOHNSON703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 14, 2025

Spitzer Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Acura, we look forward to having you as a valued customer for many years to come!

September 10, 2025

Dealership Rating
Employee Rating

Great service overall. All work completed timely inclusing recall item. Service Advisor Layne Ciminel was particularly helpful. More

by mkatich712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 10, 2025

Spitzer Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 09, 2025

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Employee Rating

This is my 3rd Acura from Spitzer. Always experience great customer service. Great people to work with. More

by JLVASALANI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lynn Osborn, Laura Colby

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Sep 09, 2025

Spitzer Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.

September 05, 2025

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Employee Rating

I was headed out of town and my car was due for inspection and some routine maintenance. They had no problem with my leaving the car with them for a week. Layne is top notch! More

by TDWRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 05, 2025

Spitzer Acura responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 04, 2025

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Employee Rating

Layne is the best! Best service anyone would want; My car was completed in the time he stated!! More

by mlmaffio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 04, 2025

Spitzer Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 30, 2025

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Employee Rating

Great Service! Very Knowledgeable! I have been using Spitzer for 15 years ! Never been disappointed. More

by KLAURENZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Guy, Ryan Capozoli, Keith Knowlson, Dalton Bruni, Laura Colby

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Aug 30, 2025

Spitzer Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 29, 2025

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Employee Rating

I am very pleased with the customer service I received when getting my car inspected. More

by GREENLIEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Knowlson

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Aug 29, 2025

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Acura. We look forward to having you as one of our valued customers for many more years to come!

August 29, 2025

Dealership Rating
Employee Rating

They take great care of my Acura! I love their service. This is my second vehicle from them. More

by LPACE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Knowlson

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Aug 29, 2025

Spitzer Acura responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!

August 23, 2025

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Employee Rating

Poor customer service, advisors are clueless. Rude on the phone and very unhelpful. Unwilling to give a loaner vehicle despite website saying they are available. More

by LRESSLERRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Keith Knowlson

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Aug 26, 2025

Spitzer Acura responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 23, 2025

Dealership Rating
Employee Rating

Layne has always been friendly and helpful. Service dept. is always efficient and punctual. I recommend them highly. More

by DEBRASDESIGNS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 23, 2025

Spitzer Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Acura.

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