Layne Ciminel
Layne Ciminel at Spitzer Acura

Layne Ciminel

Assistant Service Manager

Spitzer Acura

3617 Washington Rd
McMurray, PA 15317

4.9
539 Reviews
4.9

539 Reviews

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539 Reviews of Layne Ciminel

August 29, 2025

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Employee Rating

I am very pleased with the customer service I received when getting my car inspected. More

by GREENLIEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Knowlson

Aug 29, 2025

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Acura. We look forward to having you as one of our valued customers for many more years to come!

August 29, 2025

Dealership Rating
Employee Rating

They take great care of my Acura! I love their service. This is my second vehicle from them. More

by LPACE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Knowlson

Aug 29, 2025

Spitzer Acura responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!

August 23, 2025

Dealership Rating
Employee Rating

The service department has always been great. I’ve owned my car for 11 years and they have never steered me wrong. They never tried to upsell. Very honest individuals. More

by KLC282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Knowlson

Aug 23, 2025

Spitzer Acura responded

Thanks for sharing about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

August 23, 2025

Dealership Rating
Employee Rating

Layne has always been friendly and helpful. Service dept. is always efficient and punctual. I recommend them highly. More

by DEBRASDESIGNS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2025

Spitzer Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Acura.

August 23, 2025

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Employee Rating

Poor customer service, advisors are clueless. Rude on the phone and very unhelpful. Unwilling to give a loaner vehicle despite website saying they are available. More

by LRESSLERRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Keith Knowlson

Aug 26, 2025

Spitzer Acura responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 21, 2025

Dealership Rating
Employee Rating

All did a great job especially the person who followed up on checkpoints that I chose not to have done. One I did myself and the second will have done in near future. More

by nesmacy73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2025

Spitzer Acura responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!

August 21, 2025

Dealership Rating
Employee Rating

As always, Layne was very helpful professional when I had my car serviced recently. He's great at communicating with me when any issues arise and tries hard to have the service work finished up in a reasona More

by HERRMANN.MARY
Recommend Dealer
Yes
Aug 21, 2025

Spitzer Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.

August 20, 2025

Dealership Rating
Employee Rating

Layne Ciminel is very professional and courteous. I trust his judgement and he always accommodates my needs. I have always been happy with the service I have received. More

by Nancyely
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 20, 2025

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 14, 2025

Dealership Rating
Employee Rating

I was more than pleased with the customer service provided by Layne Ciminel. Layne professionally handled my questions on a service visit. In particular he told me what was needed such as needing More

by jb517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2025

Spitzer Acura responded

Thanks for sharing your thoughts about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

August 13, 2025

Dealership Rating
Employee Rating

Very professional and Courteous. Explained what was being preformed and was well within the time frame given for the job. More

by PBMONAHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Spitzer Acura responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!

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