Lauren Pierce/ Snyder

I’ve held off on leaving this review for a while, but months later, the experience still doesn’t sit right with me. I purchased a car from out of state and was told I needed to place a deposit and finali months later, the experience still doesn’t sit right with me. I purchased a car from out of state and was told I needed to place a deposit and finalize the deal before the end of the month or the pricing would no longer be valid. I was hesitant but went ahead with the deposit. Before doing so, I made it very clear that I’m extremely particular and wouldn’t be interested in a car that had any blemishes or prior paintwork. I was assured the car was “out of the wrapper” clean. When I arrived to pick it up, the car wasn’t even at the dealership, it was at a shop having the front plate bracket removed and the trim replaced, as I had requested. Meanwhile, they had me sign all the paperwork since it was almost closing time. The car didn’t show up until right at the end of the day after everything was already signed. During my quick walkaround, I noticed a few rock chips and was told, “It’s a used car.” That didn’t line up with what I was promised. On the drive home, I realized the front brakes were pulsing and warped. The dealership told me I’d need to bring the car back two hours away. Thankfully, my local BMW dealer took care of the issue at no cost. It would’ve been over $1,000 out of pocket otherwise. Since owning the car, I’ve discovered additional issues: dents and dings on the rear bumper and, most frustrating of all, a rushed respray job on the front bumper that was clearly done the day of delivery. There are visible paint drips, which make it obvious. I had specifically said I didn’t want a car with paintwork, yet here I am with exactly that—done without my knowledge, after I had already signed. Given the timeline and condition, I’m now wondering if this was actually a loaner or demo vehicle passed off as “executive owned.” I only use the car for occasional drives. It’s never parked in public or left unattended so I know I didn’t cause any of this damage. It’s been frustrating, especially for a 2024 BMW that I expected to be nearly flawless. The experience has taken a lot of the excitement out of what should’ve been a great purchase and experience with my first BMW. I wouldn’t recommend this dealership based on how things were handled. The pressure to close the deal, the lack of transparency, and the condition of the vehicle all left a bad taste. More

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The car buying process was easy and efficient. The staff worked well with me to get a deal done. The staff worked well with me to get a deal done. More

by maria49 Verified Customer Verified Customer

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I had an incredible experience working with Lauren at BMW of West Chester. From start to finish, she was patient, knowledgeable, and genuinely committed to helping me make the right decision. She took the ti of West Chester. From start to finish, she was patient, knowledgeable, and genuinely committed to helping me make the right decision. She took the time to answer all of my questions as I weighed different models and sizes, making sure I felt confident and informed every step of the way. Once I selected the X7, Lauren went above and beyond to walk me through all of its features, help with setup, and make sure any remaining questions were fully addressed. Her attention to detail and dedication to customer care made this an exceptional car-buying experience. I highly recommend asking for Lauren if you’re in the market for a new BMW! More

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Lauren helped make this process one of the easiest, most enjoyable, experiences I have ever had buying a car. She was easy to work with, honest, and flexible. enjoyable, experiences I have ever had buying a car. She was easy to work with, honest, and flexible. More

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I am having amazing experience working with Lauren! She is going above and beyond to help me find exactly what I was looking for. I haven't purchased a vehicle yet but, she is making the entire process She is going above and beyond to help me find exactly what I was looking for. I haven't purchased a vehicle yet but, she is making the entire process smooth, stress free and even enjoyable. She listens carefully to my needs, answered all of my questions with patience, and is making sure I feel comfortable every step of the way. Her knowledge, honesty, and friendly attitude set her apart. If you're looking for someone who genuinely cares and will go the extra mile to help you find the perfect vehicle, I highly recommend Lauren. More

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Lauren was amazing from start to finish! She went above and beyond to get my deal completed! I would highly recommend any one looking for a BMW to go to BMW of West Chester and ask for Laure She went above and beyond to get my deal completed! I would highly recommend any one looking for a BMW to go to BMW of West Chester and ask for Lauren! She is thorough, kind, and will ensure the deal is done right! More

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We recently purchased our new BMW X3 and had the absolute pleasure of working with Lauren throughout the process. From start to finish, she was knowledgeable, patient, and genuinely committed to making sure pleasure of working with Lauren throughout the process. From start to finish, she was knowledgeable, patient, and genuinely committed to making sure we had the best experience possible. Lauren took the time to understand exactly what we were looking for and helped us find the perfect vehicle that checked every box. She made what can often be a stressful process feel seamless and even exciting. Her communication was clear and timely, and she went above and beyond to make sure we felt confident every step of the way. We couldn’t be happier with our new BMW X3—it’s everything we hoped for and more. Thank you, Lauren, for your incredible service and for helping us drive away in a car we truly love! More

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The entire experience was top notched. We live about an hour away from the dealership and we wanted to know before driving what our all in price would be if we decided to purchase before w We live about an hour away from the dealership and we wanted to know before driving what our all in price would be if we decided to purchase before we drove down. We liked the Certified Preowned X3 we saw online and had been searching for a low mileage 2022 with the exact color combination and feature set but we also had a good idea of its value. Through great text and email communication we were able to work out the details and the whole experience was efficient and enjoyable More

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The car and service was very good, but the car interior still has a perfume smell. still has a perfume smell. More

by stockerhr Verified Customer Verified Customer

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All went well. There wasn't time to go over all the details of how the car works. They sent "geniuses" to my home to go over everything. Those guys were great, S There wasn't time to go over all the details of how the car works. They sent "geniuses" to my home to go over everything. Those guys were great, Super helpful and patient. I appreciate that the dealership, and the salesperson cared that I was fully supported with my new car. More

by GCOOPERMD Verified Customer Verified Customer

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