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Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota

Lauren Fusaro

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
235 Reviews
4.8

235 Reviews

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235 Reviews of Lauren Fusaro

March 31, 2026

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Excellent customer service from Laura at the service dept. All of my concerns were addressed and resolved, as required. I'm extremely happy with my 2026 Toyota Camry, the entire sales experience and now More

by DPSERINO
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Mar 31, 2026

DCH Wappingers Falls Toyota responded

Hi DPSERINO, Thank you so much for your kind words! We’re thrilled to hear that Laura and our service team were able to address all your concerns and that you’re enjoying your 2026 Toyota Camry. It means a lot to us that your sales and service experiences have been positive. We look forward to continuing to take care of you and your vehicle!

March 28, 2026

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The dealership performed the work , 20 thousand mile checkup quickly and efficiently Plus a wheel alignment More

by STOP4IT
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Mar 29, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear your 20,000-mile checkup and wheel alignment were completed quickly and efficiently. We appreciate your support and look forward to serving you again!

March 27, 2026

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The automated systems are insufferable and confusing. The dealership itself is good. Stop bothering me. More

by Wnlabs01
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Mar 28, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 27, 2026

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Very customer oriented. Excellent service. I have been going to this dealership for years and I have always been happy with their service. More

by JonAnn
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Mar 28, 2026

DCH Wappingers Falls Toyota responded

Thank you for your continued loyalty! We’re so glad to hear you’ve consistently had excellent service and a customer-focused experience over the years. We truly appreciate your support and look forward to seeing you again!

March 25, 2026

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Wait time could be less but overall experience good I would have given a 5 overall but wait time seemed excessive for just an oil change and once over More

by DMCNJT3
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Mar 25, 2026

DCH Wappingers Falls Toyota responded

Thank you for your honest feedback! We’re glad to hear your overall experience was a good one, but we do apologize for the longer-than-expected wait time during your visit. Your time is important to us, and we’ll be sure to share this with our team to help improve efficiency moving forward. We appreciate you choosing DCH Wappingers Falls Toyota and hope to provide you with a quicker, 5-star experience next time!

March 25, 2026

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Accused me of having an accident with my car and that is why my headlights are not working. The car was in the accident prior to purchase Headlights were not fixed properly was accident repairs were mad More

by Honda polit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 25, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 25, 2026

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The video and audio was not too clear. My car mats were left dirty. Done More

by bigbe65
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Mar 25, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 24, 2026

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Lauren was extremely professional and courteous. She always remained mindful of my needs and her knowledge was impressive. More

by CTFIORE14
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Mar 24, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear Lauren provided professional, courteous, and knowledgeable service. We truly appreciate your feedback!

March 24, 2026

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Although the repairs were expensive, the quality of work and customer service made it worthwhile More

by JCGOLF44
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Mar 24, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear that the quality of our work and customer service made your experience worthwhile. We truly appreciate your support and your trust in us!

March 23, 2026

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The recall repair took longer than estimated but the SR kept in contact and made sure the loaner was all good for the duration. Repair was completed and although it's a big complicated job seems to be done More

by LEVIC78
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Mar 23, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We appreciate your patience with the longer repair time and are glad your service representative kept you informed and ensured your loaner needs were taken care of. It’s great to hear the repair was completed to your satisfaction. We truly appreciate your support!

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