Launi Kopa | Page 47

The ladies and men in the service area did amazingly with customer service and with my car. My issue is with the front desk and their online portal. I booked a rental and was assured everything about my appt customer service and with my car. My issue is with the front desk and their online portal. I booked a rental and was assured everything about my appt was good to go when I called. When I arrived I was told rentals were not happening, which forced me to pay out of pocket for an Uber during a pandemic. I also thought my tires had been aligned at the past oil change but realized they hadn't but thats not on them. I was advertised by the sales team that inspections were free which I thoughtlessly assumed meant emissions as well. I drove 2 hours to come back for my free appt and ended up paying almost 150 just for the emissions and alignment. Alignments were another thing the sales team made me think would be included. The sales team needs to be more upfront. The service team was great. More

by Rockysb4 Verified Customer Verified Customer

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Launi was a joy to work with. She was pleasant kind and knew her job told me what was wrong and explained it all to me with no pressure made a few suggestions and helped me feel very comfortable and conf knew her job told me what was wrong and explained it all to me with no pressure made a few suggestions and helped me feel very comfortable and confident all would be taken care of More

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Launi is always a pleasure to deal with and incredibly helpful. I've had terrible experiences in the past with dealerships service centers and DC Hyundai has been a breath of fresh air! I've never had a b helpful. I've had terrible experiences in the past with dealerships service centers and DC Hyundai has been a breath of fresh air! I've never had a bad experience. More

by FRAMER0 Verified Customer Verified Customer

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Great first experience with staff except for a pre-appointment glitch in communication. I had scheduled a recall part replacement in my Tuscon and also a PA inspection. When I arrived, after wai pre-appointment glitch in communication. I had scheduled a recall part replacement in my Tuscon and also a PA inspection. When I arrived, after waiting 20 minutes I was told they were out of the replacement part. Had I been alerted to this I would not have postponed my 50 minute drive. They said the reason they did not cancel was that I had scheduled the inspection. They kindly checked and rotated my tires (for a fee) so the trip was worth it in the end. The wait time was a bit longer than I would have expected but I had a good feeling about the team and all were professional and responsive. More

by ns Verified Customer Verified Customer

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My appt time was scheduled at 2:30, car didn’t get taken back until 3:30. Waited about 2 hours for an oil change. Will never come back to this dealership again. back until 3:30. Waited about 2 hours for an oil change. Will never come back to this dealership again. More

by CH Verified Customer Verified Customer

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Easy to talk to and work with. Launi in service is fantastic and might I add so very pretty. Will def take my business back there. fantastic and might I add so very pretty. Will def take my business back there. More

by Jack Verified Customer Verified Customer

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Service is always excellent at DCH. Tom was very helpful. I had rain guards installed, weather tech mats installed, and an oil change on my 2020 Tucson. I was in and out in about 65 minutes. Grea helpful. I had rain guards installed, weather tech mats installed, and an oil change on my 2020 Tucson. I was in and out in about 65 minutes. Great service at a good price. This is the main reason I continue to buy a Hyundai and why I go to DHC. More

by MKMITCH Verified Customer Verified Customer

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Excellent customer service and friendly staff. Launi always helps me out with all issues i got. Its been great and easy to set appointments online. always helps me out with all issues i got. Its been great and easy to set appointments online. More

by Vrajesh patel Verified Customer Verified Customer

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Been going here for 10 yrs or so, have not had any major problems and always get service when needed may still consider next car as Huyndai problems and always get service when needed may still consider next car as Huyndai More

by ERAGAILK Verified Customer Verified Customer

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Luv my dealership in Dickson City. Easy to work with, great prices, friendly salesmen and no pushing. Service dept is fast and efficient. I would recommend to anyone who needs a car, used or new to stop great prices, friendly salesmen and no pushing. Service dept is fast and efficient. I would recommend to anyone who needs a car, used or new to stop here first. More

by JPOLK57 Verified Customer Verified Customer

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