Launi Kopa | Page 40

I love Dickson City Hyundai. The staff is so nice and helpful every time I’ve dealt with them. I was running late for my appointment due to being stuck in traffic but they were understanding and were abl helpful every time I’ve dealt with them. I was running late for my appointment due to being stuck in traffic but they were understanding and were able to do my service when I arrived. I can’t recommend them more. More

by KEYSTONIAN05 Verified Customer Verified Customer

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Original appointment date set up was perfect. The waiting time on the date of service was minimal and the staff was very pleasant and thorough. time on the date of service was minimal and the staff was very pleasant and thorough. More

by Jimmy L-58. Verified Customer Verified Customer

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Service is friendly, knowledgeable and responsive to requests and questions. Recently, my lane assist stopped working and could not find the switch to turn it on. Service techs found the problem quickl requests and questions. Recently, my lane assist stopped working and could not find the switch to turn it on. Service techs found the problem quickly and fixed it during a routine checkup. More

by EricRN Verified Customer Verified Customer

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I took my car there for an inspection and oil change waited 4 hours when I had an 8 o’clock appointment and also the mechanic was sitting in my car with no mask on and he had mud all over my carpet and waited 4 hours when I had an 8 o’clock appointment and also the mechanic was sitting in my car with no mask on and he had mud all over my carpet and mud on my seats they didn’t lay nothing down to prevent it and when I called in to complain they did offer me to bring my car in for a detail cleaning but only had during the week did not offer weekends so I asked about A loaner because I need my car to get to work and I could drop it off and they told me that they didn’t have anything available that they were getting back in touch with me and I haven’t heard anything back from them very disappointed on how everything happened and I was treated. And I also like to point out when I bought my car back in July and everything I was told that I could wait six months and refinance my car so I can get a lower entrance in a better car payment and so I did wait the 6 months To call Lynn about refinancing the car and was told that you cannot do that for at least 18 months to two years and I said well that’s not what I was told when I bought the car from the sales person in the finance person so I felt like I was lied too just so they could make a sale so I was very disappointed when I found that out a few weeks ago right before I had to take my car in for an inspection so I was very unhappy about that also I’m not pretty sure if I would come back here and purchase another car. And when I talk to the finance person they had told me that the sales person has been told many times that you cannot refinance in six months so they’re still allowing the person to sell cars and still give false information to customers. More

by K.SEIDITA Verified Customer Verified Customer

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I’ve been coming here for years for service on my vehicles. I usually never have any issues, Launi is the best service rep there, she is always friendly and helpful. vehicles. I usually never have any issues, Launi is the best service rep there, she is always friendly and helpful. More

by Melon Verified Customer Verified Customer

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Been coming here for years. Launi has always been super kind, helpful, and quick to respond when I need help. Billy is the tech who always works on my car and I've never had an issue. Would highly recommen kind, helpful, and quick to respond when I need help. Billy is the tech who always works on my car and I've never had an issue. Would highly recommend and will continue to come back for great service. More

by JamesPlatt1295 Verified Customer Verified Customer

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The service was wonderful.The only thing was that they The service was wonderful. The only thing was that they forgot to reset my maintenance light after they changed my oil. But they did reset it when I The service was wonderful. The only thing was that they forgot to reset my maintenance light after they changed my oil. But they did reset it when I went to get my light fixed More

by paulettefargione Verified Customer Verified Customer

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Launi was very helpful. She was understanding and always courteous. I was a little disappointed that it took almost 5 days to look at the car after it was towed in, and that I had to wait that long to get a courteous. I was a little disappointed that it took almost 5 days to look at the car after it was towed in, and that I had to wait that long to get a rental. More

by ANGELAIZZO51 Verified Customer Verified Customer

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When I had an engine recall on my car they took care of my car quickly. Very pleased with the service and professionalism at Dickson City Hyundai! Thank you! my car quickly. Very pleased with the service and professionalism at Dickson City Hyundai! Thank you! More

by Bonnie.Brizgint Verified Customer Verified Customer

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Let's see. I Bought a 2017 Hyundai Tucson on December 5th. 3 months later my car breaks down. I get it towed to the dealership, and I get told that their servers were ransom attacked. The entire Hyundai 5th. 3 months later my car breaks down. I get it towed to the dealership, and I get told that their servers were ransom attacked. The entire Hyundai company servers were down for 2 weeks. My car was completely inoperable yet I get told they couldn't get me a rental due to the car having minor issues. First off what do you mean minor issues? The car wouldn't even turn over to turn on. So they wouldn't give me a rental car. Instead I had to pay 236 a week for 2 weeks out of my pocket for a rental car. I told the actual cooperate Hyundai customer service team that I wouldn't pay my bill if they won't do anything for me, and they had the nerve to say that the car will be repossessed then. A car that is 3 years old with 40k miles shouldn't have engine problems. So 2 weeks go by I get a phone call that my cars engine was done. They said I'm supposed to get back paid for the towing and car rental, but honestly their customer service is awful. Dealing with a time like that was so stressful and as a customer who always paid my bill on time, and paid more than the monthly bill. I was furious that I was treated this way and I'm pretty sure many other people have been treated this way due to their lack of software defense protection. I'm now in fear that my personal information, and others who own Kia/Hyundai vehicle's may have personal information leaked. I highly recommend people to not buy either a Hyundai or Kia vehicle. Service team sucked so bad that Launi specifically gave my wife problems with her attitude. Assuming that we were harassing about our car, and I can guarantee that we weren't if the manager checked the phone records. Either way, Launi was a terrible service rep had such a cocky stern attitude for no reason at all. I personally don't know where she came from, but she shouldn't be dealing with customer services as a job. I work in retail, and you are not supposed to be giving customers anymore issues than they already have. To finish this off I honestly don't even want my car anymore, and I'll never get a Hyundai ever again. Brandon I will say was very great to us, and he's a good customer service representative. I have my car back now and the warranty covered everything so that was a plus. More

by jfsnede Verified Customer Verified Customer

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