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Latchman "VJ" Mathura

Overview Reviews (40) Inventory (252)

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Latchman "VJ" Mathura

Service Specialist

Hillside Toyota

139-65 Queens Blvd.
Jamaica, NY 11435

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4.5

40 Reviews

Overview Reviews (40) Inventory (252)

Dealership Experience

7 yrs, 1 mo

Industry Experience

23 yrs, 1 mo

Languages Spoken

English

4.5

40 Reviews

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40 Reviews of Latchman "VJ" Mathura

July 03, 2025

Dealership Rating

Employee Rating

Good and prompt service , the employee was knowledgeable and answered all my questions. He gave some good options and answered all my questions. He gave some good options More

by lucas126

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marvin Bowman , Jason Gomez

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June 29, 2025

Dealership Rating

Employee Rating

excellent service! Frank is wonderful.! Very professional and knowledgeable. Definitely hassle free. Very timely, just great all around service. Frank is wonderful.! Very professional and knowledgeable. Definitely hassle free. Very timely, just great all around service. More

by nghany

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marvin Bowman

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August 22, 2024

Dealership Rating

Employee Rating

Neechi (sorry if I spelled wrong) was welcoming, lighthearted and descriptive about the information I needed to know. Was not pushy and understood the high cost of the repair I may need to do. Gave lighthearted and descriptive about the information I needed to know. Was not pushy and understood the high cost of the repair I may need to do. Gave me a call when car was ready and was ready to help as soon as I walked in to pick up. The ballet pick up was a little slow but that’s okay. Entry into the state of the art facility was nice touch More

by SilverCamry

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marvin Bowman, Ariel Chandler , Kevin Dass, Emily Gonzalez, Anil Kissoon, Siara Martinez

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Aug 22, 2024 -

Hillside Toyota responded

Thank you for your positive feedback! We're glad to hear that Nishi (I believe this is the correct spelling) provided such a welcoming and helpful experience. We strive to offer clear information without being pushy, especially when it comes to potentially costly repairs. We appreciate your understanding about the slight delay with valet pickup and are pleased you enjoyed our facility. Your satisfaction is important to us, and we're happy we could assist you effectively.

August 20, 2024

Dealership Rating

Employee Rating

I had a chirping issue and they did a full inspection for free and test drove it with me. No issues quick in and out free and test drove it with me. No issues quick in and out More

by dtan04

Recommend Dealer

Yes

Other Employees Tagged: David Ho , Krystal Torres

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Aug 20, 2024 -

Hillside Toyota responded

Thank you for sharing your experience! We're glad we could quickly address the chirping issue and provide a thorough inspection. It's great to hear that the process was smooth and efficient for you. If you ever need anything else, don't hesitate to reach out. We're here to help!

June 14, 2024

Dealership Rating

Employee Rating

VIJAY IS ONE OF BEST SERB ICE ADVISER. .HE RESPCT COSTOMER AND RECGNISES YOU AND FRIENDLY GREETING. .HE RESPCT COSTOMER AND RECGNISES YOU AND FRIENDLY GREETING. More

by helenjames777

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 14, 2024 -

Hillside Toyota responded

Thank you for your kind words! We're thrilled to hear that Vijay provided you with excellent service and a friendly greeting. We take pride in having team members like Vijay who respect and recognize our customers. Your feedback is greatly appreciated, and we look forward to serving you again in the future. If you need any further assistance, please don't hesitate to reach out!

November 14, 2023

Dealership Rating

Employee Rating

My state inspection has expired I am unable to schedule an appointment. If I leave my car in the street I will get a ticket. Its unfair when Honda and Toyota raise the price of their vehicles stating its an appointment. If I leave my car in the street I will get a ticket. Its unfair when Honda and Toyota raise the price of their vehicles stating its due to supply chain issues. I bought a toyota because of free two year sevice which apparently is false.. I lost my 2019 Honda due to hurricane Ida and I needed a car. I called Toyota head office and they can't rectify the situation. More

by quicksilver11355

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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May 15, 2024 -

Hillside Toyota responded

Thank you for sharing your concerns. We're truly sorry to hear about the challenges you're facing with scheduling an appointment for your state inspection and the difficulties you've encountered. We understand how frustrating this situation must be, especially given the circumstances with your previous vehicle. Please allow us the opportunity to address this issue directly. Could you provide us with your contact information or reach out to our customer service team at your earliest convenience? We are committed to finding a solution and ensuring you receive the service you were promised. Your feedback is important t...

April 22, 2022

Dealership Rating

Employee Rating

Very nice job. I like it.thank you so much. I want next time come again. I like it.thank you so much. I want next time come again. More

by shaheddewan1030

Customer Service

Recommend Dealer

Yes

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April 15, 2022

Dealership Rating

Employee Rating

Very very nice people they help me very very good they take care of me take care of me More

by Benjamin manzella

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Rankin Ventura, Tak Wong, Edward Kogan, Jack Bankson, Ravi Somra , Ariel Charles , Kevin Dass, Siara Martinez, Stephanie Ramnarine

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April 10, 2022

Dealership Rating

Employee Rating

My experience at the Toyota Hillside was wonderful. The gentleman that took care of me I don’t recall his name was a pleasure to deal with I give him five stars. I would highly recommend Toyota his sid The gentleman that took care of me I don’t recall his name was a pleasure to deal with I give him five stars. I would highly recommend Toyota his side to all my friends and family. More

by Gladys Galarza

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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April 08, 2022

Dealership Rating

Employee Rating

Great and friendly service. Very happy about the overall experience, especially check in procedure and punctuality Very happy about the overall experience, especially check in procedure and punctuality More

by ennioranaboldo

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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