Larisa Guevarra
Larisa Guevarra at Charlesglen Toyota

Larisa Guevarra

Service Advisor

Charlesglen Toyota

7687 110 Ave NW
Calgary, AB T3R 1R8

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2 Reviews

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2 Reviews of Larisa Guevarra

July 15, 2025

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You sold we a 2019 Rav4 a few months ago. The lift gate is now not working on the vehicle. I have checked Dr. Google and nothing has worked. I have called your Service Department and they sai More

by d_thorsten
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Recommend Dealer
No
Jul 25, 2025

Charlesglen Toyota responded

Thanks Donna for giving Charlesglen an opportunity to make things better. As discussed our shop foreman looked at your RAV4 and noted we may need to replace the hinges. From the time he looked at it to now, I am happy to hear it is working but I will continue to follow up with you. Our commitment to you is to ensure you have the best possible purchase experience and I will continue to follow up with you. Thank you, Phil Dao, General Sales Manager

Jul 27, 2025

d_thorsten responded

Phil, I do appreciate that you have followed up on my liftgate problem for many days. The lift does work now (80%) of the time. I don't know what your shop foreman did to it but I am glad that it works. Thank you for making my experience better with this issue. I hope the lift continues to work so I don't have to shell out any money for this known hinge problem.

March 28, 2025

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Very happy with the service provided by Charlesglen Toyota. The service was very efficient and the staff were very helpful , friendly. More

by edmundau
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Recommend Dealer
Yes

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