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Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.6
844 Reviews
4.6

844 Reviews

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844 Reviews of Lance Smith

October 22, 2025

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Employee Rating

Friendly and did nic work Did the work in a timely manner Comfortable waiting area More

by MICHAELLEONHARD
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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October 22, 2025

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Employee Rating

Heather was very helpful and answered my concerns with my car. She is very efficient in what she does Lithia Hyundai is going to my go to for my next vehicle More

by KCHALLSTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Courtney Chienne

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October 18, 2025

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Lance is greatgreat great what a dumb question. A waste of my time. Lance is great More

by HVANDERL
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Yes
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Oct 20, 2025

Lithia Hyundai of Reno responded

Thank you for your 5-star review of Lance. Your time is valuable, and we’re grateful you chose to share your experience with us.

October 18, 2025

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Employee Rating

Service was completed quickly and courteously. I was kept informed of issues that arose and was able to have them all resolved with this one visit. More

by BAILEYBICHON
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Service Communication
Recommend Dealer
Yes
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Oct 20, 2025

Lithia Hyundai of Reno responded

Thank you for your thoughtful review. It’s great to know our team kept you well-informed and was able to resolve all concerns in a single visit. We appreciate your trust and look forward to serving you again.

October 17, 2025

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Employee Rating

It was great as always After the oil change they did an inspection of my car, and thankfully they did. More

by christopherjmromero
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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Oct 21, 2025

Lithia Hyundai of Reno responded

Thanks for the great review! We're glad the inspection helped. We are always happy to keep your car running smoothly!

October 13, 2025

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Employee Rating

Have had mostly good experiences with the Service Dept, professionally & personally. Considerate & Courteous & kind experts. More

by EMARTIN1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jake Scott Robert

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Oct 14, 2025

Lithia Hyundai of Reno responded

Thank you for sharing your great feedback about our Service Department team! We hope to see you at Lithia Hyundai of Reno again down the road. Safe travels!

October 12, 2025

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Employee Rating

Lance is very friendly and professional. The dealership was as busy as I’ve ever seen it. Lance kept me informed. More

by BOW325
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Oct 13, 2025

Lithia Hyundai of Reno responded

Hi, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at Lithia Hyundai of Reno.

October 12, 2025

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Employee Rating

They always treat us like royalty. We had our car serviced. They checked everything.we had just returned from Maine and some of the roads are in dire need of repair. They also got More

by Ramd436812
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Service Communication
Recommend Dealer
Yes
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Oct 13, 2025

Lithia Hyundai of Reno responded

Hi, Thank you for the review. We are glad your time with us was a good experience. We hope to see you again here at Lithia Hyundai of Reno.

October 05, 2025

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Employee Rating

Lance always listens to my concerns. He asks about specific services I may need, that I don't think about. More

by saunders50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 06, 2025

Lithia Hyundai of Reno responded

It's our pleasure to assist you and ensure all your concerns are addressed. Thanks for choosing Lance and our team at Lithia Hyundai of Reno!

October 03, 2025

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Employee Rating

Very professional and did a very excellent job I would highly recommend and would definitely come again ! More

by jacklynnzalazarvincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 03, 2025

Lithia Hyundai of Reno responded

Thank you for the outstanding recommendation of Lithia Hyundai of Reno! We look forward to serving you again in the future. Safe travels!

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