Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.6
891 Reviews
4.6

891 Reviews

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891 Reviews of Lance Smith

April 01, 2026

Dealership Rating
Employee Rating

Friendly Lance has always been great to work with My car was done quickly Excellent More

by sjstarbucks
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

March 31, 2026

Dealership Rating
Employee Rating

We love Hyundai. We have bought 5 cars from you and my son bought one too! Thank you! More

by lovesharks2006
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 01, 2026

Lithia Hyundai of Reno responded

Thank you for taking the time to share this wonderful review with our team here at Lithia Hyundai of Reno! We are more than glad to know that you have been loyal clients here and that your son is also happy with his experience. We look forward to working with you all for years to come. See you next time!

March 30, 2026

Dealership Rating
Employee Rating

Very pleasant and comfortable. I have already sent this survey once. How Any times do I fill this out More

by DFOLEY1
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Mar 31, 2026

Lithia Hyundai of Reno responded

Thank you for rating us again! It sounds like our team made a great impression, and we will share this with them. See you next time at Lithia Hyundai of Reno!

March 27, 2026

Dealership Rating
Employee Rating

The sirves representative are good at what they do. They check for any recalls on the vehicle with out me asking. Thank More

by Rene-a
Service Price Transparency
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Recommend Dealer
Yes
Mar 28, 2026

Lithia Hyundai of Reno responded

We are so glad you could depend on our team for thorough and attentive service! Thank you for choosing Lithia Hyundai of Reno and for sharing your support. Drive safely!

March 21, 2026

Dealership Rating
Employee Rating

After service my car is acting funny and jerking . Is louder than before going to take it in today and find out what’s happening. Had no issues before service????? More

by LORETTA_NESBITT
Service Price Transparency
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Recommend Dealer
Yes
Mar 25, 2026

Lithia Hyundai of Reno responded

Hello Loretta, I regret to hear that your vehicle is not feeling quite right after your recent visit. I understand how concerning that can be, especially when everything seemed fine beforehand. It’s good that you’re planning to bring it back in so we can take a closer look. I’d be more than happy to stay involved and help ensure everything is checked thoroughly. Please feel free to reach out to me at srobert@lithia.com or 775-446-5334. Scott Robert Customer Relations Manager 775-446-5334 srobert@lithia.com

March 19, 2026

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I brought in my suv for an oil change. The mechanic name Cuong Ngo was the random mechanic i had for this service. He did a thorough detailed inspection and pointed out all the issues and More

by THANHDIEP775
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cuong Ngo, Hai Ngo

Mar 20, 2026

Lithia Hyundai of Reno responded

We’re happy you had such a great experience with Cuong! It was a pleasure servicing your SUV, and we hope you visit us again for all your future auto needs! -Lithia Hyundai of Reno

March 16, 2026

Dealership Rating
Employee Rating

Always treated with respect and given much needed information. Work is completed in a timely manner as well. Thank you ! More

by NDMOLES
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 18, 2026

Lithia Hyundai of Reno responded

Thank you for your feedback! We are glad to hear our team provides respectful service and completes work efficiently. We appreciate your business at Lithia Hyundai of Reno! Safe travels!

March 16, 2026

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They helped me and made sure I was comfortable and got the part I needed and installed it quickly. Can't tell you how happy I was to feel like a customer that they cared for. More

by nimitznavynick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Thomas

Mar 17, 2026

Lithia Hyundai of Reno responded

It's wonderful to hear that our team made you feel comfortable and cared for at Lithia Hyundai of Reno. We’re glad we could assist you quickly and efficiently. Thank you for your feedback!

March 16, 2026

Dealership Rating
Employee Rating

Great service and excellent customer service. Very easy and comfortable while I waited for my service to be done. Thank you Lithia Hyundai More

by robertlopez432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2026

Lithia Hyundai of Reno responded

Robert, we are thrilled to hear that you had a positive experience with our team. Thank you for choosing Lithia Hyundai of Reno!

March 14, 2026

Dealership Rating
Employee Rating

service tech Lance Smith is great. manager Scott Robert is excellent and Iris is kind and courteous.I always rely on Scott Robert. More

by KRISTINELUNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2026

Lithia Hyundai of Reno responded

Thank you for sharing your wonderful feedback, Kris! We are thrilled to hear that you are always in good hands with our service team. Scott, Iris, and Lance will be pleased to hear your kind words. See you next time at Lithia Hyundai of Reno!

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