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Lance Madry
366 Reviews
Languages Spoken
English
366 Reviews
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366 Reviews of Lance Madry
July 14, 2025
Their Factory trained service technician broke the tabs off my steering wheel that held the airbag in place. They try to tell me that the stereo was broken before they got it not realizing there was a came off my steering wheel that held the airbag in place. They try to tell me that the stereo was broken before they got it not realizing there was a camera in my car that recorded The technician bash my exterior wheel with a screwdriver and rubber mallet to disconnect the airbag. And they still didn't perform any of the recalls. Bob told me I had to pay for the new steering wheel myself even after I showed him the video of his Tech bashing my steering wheel with a screwdriver and mallet. They had my car for nearly a month. They never ordered any of the parts that they broke file the complaint with corporate and after I filed a complaint with corporate Bob refuses to talk to me over the phone and when I've gone into the dealership the people at the advisors desk tell me that Bob's not there . Even though he walked past me on the sales floor without noticing me. He said that his team was doing me a favor by even doing the federally mandated recalls on my car. He told me my car is old and I should buy a new one Even though the dealership called me six different times To buy my car from me I emailed corporate the recorded conversations where Bob is being belligerent and dismissive even after being confronted with the video from inside my car More
by C.ramos27
Other Employees Tagged: Bob Kennedy, Tyler Campanella, Matt Fass, Edwin Diaz, Brian Vincente, Jay Escobar, Giovanni Portorreal
July 07, 2025
Awful dealership! Worse customer service possible. Zero effort with guidance or brand integrity. Do better! Worse customer service possible. Zero effort with guidance or brand integrity. Do better! More
by johnchan33
Other Employees Tagged: Bob Kennedy, Tyler Campanella, Matt Fass, Edwin Diaz, Brian Vincente, Jay Escobar, Giovanni Portorreal
June 28, 2025
This dealership is always attentive, fast, and caring about my car’s needs. I haven been going there for almost 7 years. about my car’s needs. I haven been going there for almost 7 years. More
by katiemay502
Verified CustomerOther Employees Tagged: Bob Kennedy, Tyler Campanella, Matt Fass, Terrence Shine, Edwin Diaz, Brian Vincente, Jay Escobar, Giovanni Portorreal, bobby Martinez
June 22, 2025
Everyone was attentive and professional and knowledgeable. I was very happy with the outcome we got. knowledgeable. I was very happy with the outcome we got. More
by EVANBFELDMAN
Other Employees Tagged: Bob Kennedy, Tyler Campanella, Matt Fass, Terrence Shine, Brian Vincente, Jay Escobar, bobby Martinez
May 21, 2025
This dealerships claims to be reputable and reliable yet that’s the complete opposite. The service department is especially unprofessional and I strongly believe that they don’t actually perform maintenance that’s the complete opposite. The service department is especially unprofessional and I strongly believe that they don’t actually perform maintenance that is claimed as nothing ever seems to be different other than them slapping on a new sticker (somehow always crooked) and resetting oil gauge. I will no longer be returning to this awful location and will look for local repair shops or a different dealership to give them my hard earned money rather than this laughable staff. Please strongly consider re-tooling your standard requirements of staff and professionalism. You’ve been warned. Please don’t waste your time with this junkyard. There is zero profanity to this review so I’m unsure to why so was requested to re-submit. I took out the fast food restaurant comment. How’s that? Best, John More
by johnchan33
Other Employees Tagged: Bob Kennedy, Tyler Campanella, Matt Fass, Terrence Shine, Edwin Diaz, Brian Vincente, Jay Escobar, Giovanni Portorreal, bobby Martinez
May 15, 2025
Salesman Ross was great sold me a summit Ben treated me like a guest not a customer Everyone was truly professional like a guest not a customer Everyone was truly professional More
by WILLDEAN.WILL
Other Employees Tagged: Terrence Shine, Rossenthal Fajardo
May 14, 2025
The dealership was very accommodating and easy to work with they fix my car and I was very happy with the experience. Everyone was very professional and accommodating. with they fix my car and I was very happy with the experience. Everyone was very professional and accommodating. More
by EVANBFELDMAN
Other Employees Tagged: Bob Kennedy, Tyler Campanella, Matt Fass, Edwin Diaz, Brian Vincente, Jay Escobar, Giovanni Portorreal , Ian Lawson
May 12, 2025
When I went for the service I was extremely happy because the service advisor was very knowledgeable and courteous and I got my car back in a timely manner after the service. the service advisor was very knowledgeable and courteous and I got my car back in a timely manner after the service. More
by sosamma052008
Other Employees Tagged: Bob Kennedy, Tyler Campanella, Matt Fass, Terrence Shine, Edwin Diaz, Brian Vincente, Jay Escobar, Giovanni Portorreal, bobby Martinez
May 03, 2025
It was good, they were efficient, they did the service I asked for same day. asked for same day. More
by Myriam Cisse
Other Employees Tagged: Bob Kennedy, Tyler Campanella, Matt Fass, Terrence Shine, Edwin Diaz, Brian Vincente, Jay Escobar, Giovanni Portorreal, bobby Martinez
April 25, 2025
Everyone I dealt with was very friendly and helpful. John was easily available and my phone calls were taken quickly. John was easily available and my phone calls were taken quickly. More
by Keffcr
Other Employees Tagged: Bob Kennedy, Tyler Campanella, Matt Fass, Terrence Shine, Edwin Diaz, Brian Vincente, Jay Escobar, Giovanni Portorreal, bobby Martinez , Turgo
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