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Kyle Pullen

Overview Reviews (182) Inventory (99)

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Kyle Pullen

Kyle Pullen | Page 8

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

I have been a Service Advisor the past 5 years in the automotive and powersports industry. I have always been in the field of customer service before becoming a Service Advisor. I do honestly enjoy helping others. I am a sports enthusiast and enjoy coaching youth football. I am glad to have joined the Secor team.

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4.9

182 Reviews

Overview Reviews (182) Inventory (99)

Dealership Experience

3 yrs, 9 mos

Industry Experience

8 yrs, 11 mos

Languages Spoken

English

4.9

182 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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182 Reviews of Kyle Pullen

March 06, 2024

Dealership Rating

Employee Rating

Subaru is good, but they did not wash my car again after my oil change. They advertise this car wash but only follow up on it roughly half the time. my oil change. They advertise this car wash but only follow up on it roughly half the time. More

by JEFFREY.KOHRT

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Pullen

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Mar 06, 2024 -

Secor Subaru responded

Jeffrey, we appreciate your feedback and apologize for the oversight regarding the car wash. We'll make sure to address this with our team at Secor Subaru so that it doesn't happen again in future visits. Thanks for bringing this to our attention!

March 05, 2024

Dealership Rating

Employee Rating

We called for an estimate / quote regarding work that needed to be done. My bill was twice the amount I expected to pay. Quote was $192.76 + tax for bearing. Belt was $131 + tax. Oil change $74.50 + tax. needed to be done. My bill was twice the amount I expected to pay. Quote was $192.76 + tax for bearing. Belt was $131 + tax. Oil change $74.50 + tax. Final bill was over $1,000. Expected to pay maybe $600. More

by MKATHRYN43

Verified Customer

Recommend Dealer

Other Employees Tagged: Kyle Pullen

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Mar 06, 2024 -

Secor Subaru responded

Thank you for reaching out. If you could please contact me directly, I would be happy to review your bill and provide credit where appropriate. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com

March 05, 2024

Dealership Rating

Employee Rating

No TY Don't try to charge me $207 for a tire when they are $168 on your own website. Otherwise Happy. are $168 on your own website. Otherwise Happy. More

by AUPERINM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Pullen

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Mar 06, 2024 -

Secor Subaru responded

Hi! We appreciate your feedback and we're glad to know that you are generally happy with our service at Secor Subaru. We'll look into the pricing discrepancy you've mentioned - thanks for bringing it to our attention!

March 02, 2024

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Employee Rating

I stopped in since I needed a jump in the am. Kyle was great! I was able to get New battery installed & during the safety check they noticed a front alignment was needed. they took car of that to Kyle was great! I was able to get New battery installed & during the safety check they noticed a front alignment was needed. they took car of that too ! I'm very satisfied with service provided! More

by ANTHONYME321

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Kyle Pullen

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Mar 04, 2024 -

Secor Subaru responded

Anthony, we're glad to know Kyle and our team at Secor Subaru were able to assist you promptly with your battery replacement and alignment. We appreciate the positive feedback!

March 02, 2024

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Employee Rating

They were not 'scipted' people fun to talk to. Actually noticed a couple of things I added to my car's apperence and liked it. Actually noticed a couple of things I added to my car's apperence and liked it. More

by SKYWARN,CoCo RaHS

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Kyle Pullen

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Mar 04, 2024 -

Secor Subaru responded

We're glad to know you had a fun and personalized experience at Secor Subaru! We appreciate your feedback, and we hope to see you again in the future. Safe travels until then!

March 02, 2024

Dealership Rating

Employee Rating

It was fine. They are very through and informative. I would recommend them to others They are very through and informative. I would recommend them to others More

by BACOSTAS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Pullen

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Mar 04, 2024 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

February 29, 2024

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Employee Rating

Excellent customer service and support. Addressed all my questions and concerns . Very professional and attentive. Addressed all my questions and concerns . Very professional and attentive. More

by CTEACHER294

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Pullen

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Mar 04, 2024 -

Secor Subaru responded

Hi! We're delighted to know that you had an excellent experience with our team at Secor Subaru. We always aim to provide professional and attentive service, addressing all questions and concerns. Thanks for your feedback!

February 29, 2024

Dealership Rating

Employee Rating

Always pleased by staff and results! Oh jeez. Efficient, knowledgeable, honest, and polite. Responsive, resort Oh jeez. Efficient, knowledgeable, honest, and polite. Responsive, resort More

by MELODY.SACATOS

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Kyle Pullen

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February 28, 2024

Dealership Rating

Employee Rating

Pleased with the service - very professional. We enjoy our Outback and appreciate the good service. We enjoy our Outback and appreciate the good service. More

by SECANSLER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Pullen

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Feb 28, 2024 -

Secor Subaru responded

Thank you for taking the time to leave Secor Subaru this excellent review!

February 28, 2024

Dealership Rating

Employee Rating

Wonderful staff. Very knowledgeable and kindly answer my questions. When making payments copies of what had been done are always provided. Very knowledgeable and kindly answer my questions. When making payments copies of what had been done are always provided. More

by ROBERTACJORDAN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kyle Pullen

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Feb 28, 2024 -

Secor Subaru responded

Hi Robert, we're glad to know our team at Secor Subaru was able to provide you with the knowledgeable service and clear communication that you deserve! We look forward to serving you again! Safe travels!

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