This review of Byer Toyota was posted on YELP on August
18th:
As with most car dealerships, the real decision maker/deal maker sits behind a desk and communicates through the sales reps. On August 17th 20
18th:
As with most car dealerships, the real decision maker/deal maker sits behind a desk and communicates through the sales reps. On August 17th 2025, I drove 2 hours to Byers Toyota because they had the car I wanted (2025 Hybrid Highlander) plus I gave the sales rep my ($reasonable$) expectations. He replied, "I think we can make you happy." Once at the dealership, it quickly became clear the sales rep was just a messenger and not my advocate. The gap to meet my reasonable expectations was $900. The sales rep went back to his sales manager and he lowered the gap by $400. I told the rep that I want the car BUT that gap (now $500) will result in my not giving them a positive on-line review. The rep did not flinch! They could have given me $500 more on my trade-in or reduced the sales price by $500. Ultimately, they failed in making me a happy...
Meanwhile the sales manager remained in his office, never came out to say hi or acknowledge my purchase. When he walked by, he never made eye contact with anyone and demonstrated no customer service orientation. While Byer's Toyota has a good selection of new & used vehicles, I would not purchase from them again. CAVEAT EMPTOR!!!
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by retired050
Verified Customer
Verified Customer
Aug 25, 2025 -
Byers Toyota responded
Thank you for taking the time to share your experience with us. I sincerely apologize that your visit didn't meet your expectations and that you felt our team could have done more to bridge that final gap in negotiations.
Your feedback about our sales process and management approach is valuable, and I want you to know that we take these concerns seriously. Every customer deserves to feel heard and valued throughout their car-buying journey, and it's clear we fell short of that standard during your visit.
I would welcome the opportunity to discuss your experience further and explore how we can better serve customers like you in the future. Please feel free to reach out to me directly so we can have a more detailed conversation about your concerns.
Thank you again for choosing to share your honest feedback with us.
I've purchased my last two vehicles from Byers and they
were great to work with both times
were great to work with both times
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by DENVER.ROSS481
Verified Customer
Verified Customer
Aug 18, 2025 -
Byers Toyota responded
Thank you so much for your loyal support and kind words! We're thrilled to hear you had such positive experiences both times working with us. It’s customers like you who make what we do so rewarding. We look forward to helping you again in the future!
Great to deal with had me in and out in no time answered
all my questions and got me moving
all my questions and got me moving
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by BREBER76
Verified Customer
Verified Customer
Aug 18, 2025 -
Byers Toyota responded
Thank you so much for your kind words! We're thrilled to hear that we could answer your questions and get you on your way quickly. Your time is valuable to us, and we’re glad we could make the process smooth for you. We look forward to helping you again in the future!
Kyle was extremely helpful and kind and made buying my
vehicle pretty simple with low stress! Thank you Kyle and Byers!
vehicle pretty simple with low stress! Thank you Kyle and Byers!
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by marlacerise
Verified Customer
Verified Customer
Other Employees Tagged:
Darryl Becker
Aug 04, 2025 -
Byers Toyota responded
Thank you for your kind words! We’re thrilled to hear Kyle made your car-buying experience simple and stress-free. We truly appreciate you choosing Byers and look forward to helping you again in the future.
While it was raining they did as I needed and requested
while being helpful to get things done.
while being helpful to get things done.
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by mynhiertiffany
Verified Customer
Verified Customer
Jun 23, 2025 -
Byers Toyota responded
Thank you so much for your kind words! We're delighted to hear that our team could assist you and meet your needs, even in less-than-ideal weather conditions. Your satisfaction means the world to us, and we're always here to help. Looking forward to serving you again in the future!
Awesome!
They are efficient and quick to get you in your car and home They are efficient and quick to get you in your car and home! Very satisfied
They are efficient and quick to get you in your car and home They are efficient and quick to get you in your car and home! Very satisfied
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by llwilliams5168
Verified Customer
Verified Customer
Other Employees Tagged:
Kyle Foos
May 12, 2025 -
Byers Toyota responded
Thank you so much for your kind words! We're thrilled to hear that you found our service efficient and quick. Your satisfaction means the world to us, and we're glad we could get you back on the road and home without any hassle. If you need anything else in the future, don't hesitate to reach out! Safe travels! 🚗✨
Kyle was friendly, polite and made the process easy for
me the consumer. I would definitely buy from here again if they have the vehicle I’m looking for. I drove 250 miles one way because they had the veh
me the consumer. I would definitely buy from here again if they have the vehicle I’m looking for. I drove 250 miles one way because they had the vehicle I was interested in. Kyle did a great job!
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by chucks620
Verified Customer
Verified Customer
Bying my toyota rav4 was a smooth process and Kyle was
great to work with.
great to work with.
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by taffiney
Verified Customer
Verified Customer
It's was easy but it did take a long time to get
everything done
everything done
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by KING_ER63
Verified Customer
Verified Customer
They treated me with kindness.
They let me choose and did not pressure me. I felt respected. They were even kind to my son.
They let me choose and did not pressure me. I felt respected. They were even kind to my son.
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by justforgiven
Verified Customer
Verified Customer
Mar 06, 2025 -
Byers Toyota responded
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and felt respected throughout the process. Treating our customers and their families with kindness is something we genuinely value. It means the world to us that you took the time to share this. If there’s anything else we can do for you, we’re always here to help!