Kyle Cain | Page 3

I felt heard and given straight forward info and was assisted with gettin into the car I wanted. assisted with gettin into the car I wanted. More

by Jhardenbrook80 Verified Customer Verified Customer

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They worked to get me into something I actually wanted . Got me a decent deal Got me a decent deal More

by rubieHopper29 Verified Customer Verified Customer

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I originally posted after having issues a week after I purchased a vehicle. I spoke with the salesman who seemed eager to help, specifically mentioning the previous poor review I left. He requested I chan purchased a vehicle. I spoke with the salesman who seemed eager to help, specifically mentioning the previous poor review I left. He requested I change it if they made things right, which I did believing they would. They could not find any codes and dismissed my concerns, recommending I use better fuel, change the spark plugs, use a tuner to disable the AFM, and record videos to help them diagnose things. They repeatedly assured me I would not be left “high and dry”. I left believing their simple fix would work, and that the idle was normal. I continued noticing the sounds and issues getting worse. I recorded videos of the issues and sent them with no response. A month later I tried again and the response led to the manager calling me. He quickly summed-up the situation for me stating that I bought a used truck with 111,000 for $20k, not a $50-60k new truck. I expressed I expected it to run and not have issues at that price, at least for 6 months if not longer. He confirmed it was running, regardless of how well it was running. What I’m observing was discounted because I have not paid another mechanic to diagnose the truck. My observations are a noticeable exhaust smell in and around the cab with metallic rattling, what sounds like marbles rattling around on the driver side of the engine which increases with acceleration, the sound of small pieces of things spinning around the transmission area, it seeming like driving over rumble strips on some inclines, it shudders around 40-45mph, and it idles roughly. I’m very disappointed with the experience and the vehicle. I should have been more concerned when the salesman had trouble getting information about the add-on warranty/maintenance packages, when he seemed to discourage us from getting them but said we could call and add them on the next day if we wanted, when he tried to have us order an extra key and fob from him directly because he “had a buddy that comes up there and cuts their keys” (it was hush-hush, but he could make it happen for cheaper than buying from the dealership he said), his eagerness for me to remove my previous negative review, and how quickly they were willing to dismiss any of my concerns. This may not be accurate for all Byers, but this is well-aligned with what I was told by previous employees when I was discouraged from buying at Byers Toyota in Delaware. More

by praddag93 Verified Customer Verified Customer

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This is my second car purchase from the Byers lots in Delaware Ohio and both experiences have been exceptional. This time around I worked with Kyle on the used lot. Kyle is very friendly and welcoming an Delaware Ohio and both experiences have been exceptional. This time around I worked with Kyle on the used lot. Kyle is very friendly and welcoming and was a pleasure to work with. Made sure I had everything I needed and that I left 100% satisfied. Highly recommend Byers as well as Kyle. Jimmy in financing was also great to work with and made sure I got the best financing deal even after I had left with what I thought was my original deal, Jimmy called me later to let me know he had secured a better one! More

by Noah D Verified Customer Verified Customer

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This is the 6th car we have purchased from Kyle and as always his honesty and integrity is outstanding. The dealership as always has great customer service. We’ll be back again! always his honesty and integrity is outstanding. The dealership as always has great customer service. We’ll be back again! More

by Foamcapt40 Verified Customer Verified Customer

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Another great buying experience with Kyle and Billie. We are always treated like family and would never dream of going anywhere else. Thank you both, we greatly appreciate it. We are always treated like family and would never dream of going anywhere else. Thank you both, we greatly appreciate it. More

by Brian Verified Customer Verified Customer

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Very helpful the entire way through and did a great job in helping the deal get done. I would definitely buy from them again! in helping the deal get done. I would definitely buy from them again! More

by shawnmeme Verified Customer Verified Customer

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Was treated very nice and they were professional about getting us in and out quickly as we were in a rush getting us in and out quickly as we were in a rush More

by marko Verified Customer Verified Customer

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Great experience working with Kyle on the exact car I wanted in the color that I wanted. wanted in the color that I wanted. More

by tkohl65 Verified Customer Verified Customer

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Jordan was upfront and professional. The car was ready to test drive when I arrived. The car was ready to test drive when I arrived. More

by honeckmc1950 Verified Customer Verified Customer

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