Kristen Chernik | Page 10

buying a jeep Stephany was terrific. Very helpful, courteous and a good conversationalist. Even though it was not an Infiniti, she knew the features of the Grand Stephany was terrific. Very helpful, courteous and a good conversationalist. Even though it was not an Infiniti, she knew the features of the Grand Cherokee. Everyone was very friendly and helpful and professional. I also think I got a fair deal on the vehicle. More

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Best infinity service center. Very fast and efficient place to service the vehicle. I have been taking my QX60 to Roswell infinity for regular makntanice from last couple years and Very fast and efficient place to service the vehicle. I have been taking my QX60 to Roswell infinity for regular makntanice from last couple years and never once had an issue with it. Very professional and courteous staff. More

by JITEN385 Verified Customer Verified Customer

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Easy to deal with and anxious to please Everyone that I dealt with was highly responsive and eager to please. They found a way to be persistent without being too pushy during the sales proce Everyone that I dealt with was highly responsive and eager to please. They found a way to be persistent without being too pushy during the sales process. They also made me feel like they really wanted my business. Rushdi, Dominic and Kristen where great! More

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Not quite great, but pretty good overall Kristen Chernik is the reason I bought here....smart, classy, honest. Wendell Collins also was the right choice for her to refer me to once she got m Kristen Chernik is the reason I bought here....smart, classy, honest. Wendell Collins also was the right choice for her to refer me to once she got me there.....humorous and laid back style was best for me. When Kristen couldn't get approval to beat/match the deal that Nalley gave me IN WRITING (which I supplied to Roswell), she said so nicely....then suggest the FWD off short lease QX50 I subsequently bought. THE only significant complaint was Wendell's line that--for used cars Roswell had decided the CarMax (king of used cars) pricing model was best.....one "low" price that in theory wasn't negotiable THE PROBLEM was that Roswell has decided a hidden (now infamous business-wide), DEALER PREP fee of $600 must be added after you think you've both agreed on the deal...sorry, that's slimy! Then of course the standard answer,,,,sorry, but legally we must treat all customers the same,,,,prep fee for everyone.....which of course was easily fixed by reducing the sales price.....a worn out story Nalley used too of course. The final issue was that once I came in to finalize the deal and pay, (and no doubt Wendell had passed along to Mr. Finance that I was ADAMANTLY against hearing any sales pitches for Scotchgarding, overcoating, undercoating, extended warranties, etc.) I was required to sit around for 45 minutes while Mr. Finance worked on two other customers who were better candidates for selling add-ons than I was. If I hadn't "released" my wife to drive home to Jasper without me I think I would have said either deliver the car there or make me a firm appt. with Mr. Finance later in the week when I'm back in town for other business. More

by jim.heilman Verified Customer Verified Customer

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Fast, efficient and honest service center! I have used the Roswell Infiniti service center for over 6 years and have always been satisfied with their work and customer service! I will continue I have used the Roswell Infiniti service center for over 6 years and have always been satisfied with their work and customer service! I will continue to purchase vehicles from this dealership and use their service center. More

by CHirst Verified Customer Verified Customer

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Superior car-buying experience From the moment I first contacted Roswell Infiniti about my interest in one of their vehicles I have been pleased with the experience. I received a q From the moment I first contacted Roswell Infiniti about my interest in one of their vehicles I have been pleased with the experience. I received a quick response to my internet request but did not get overwhelmed with emails or high pressure. When I arrived I was greeted quickly and was introduced to my sales consultant. Elizabeth did a fantastic job explaining the key features of the QX60, answered all of my questions and made me very comfortable with my choice. I was pleasantly surprised with the efficiency of the entire staff at getting my purchase completed quickly. I love my Infiniti and would highly recommend Roswell Infiniti as the place to buy. More

by robertjkuhl Verified Customer Verified Customer

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Great management Always get me on and out on time very nice live when they come check on you and not leaving you wondering what's going on. Always get me on and out on time very nice live when they come check on you and not leaving you wondering what's going on. More

by ALICIA4T Verified Customer Verified Customer

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Seamless used vehicle transaction Responsive staff immediately answered all questions and personally went and took additional pictures and even addressed a worn seat, free of charge. N Responsive staff immediately answered all questions and personally went and took additional pictures and even addressed a worn seat, free of charge. No hassle or back and forth, just a smooth transaction all around. Great vehicle that is even better than advertised at a below market price. Cannot be happier with the whole experience. Thanks Kristen and Paul. More

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Hassle Free and Straight Forward The experience I had with Roswell Infiniti was fantastic. To be completely candid , I had shopped around with several dealers before my purchase and t The experience I had with Roswell Infiniti was fantastic. To be completely candid , I had shopped around with several dealers before my purchase and the experiences I had were pretty pathetic. Frankly, I had almost given up on the process of dealing with an actual dealership and had thought about just going with Carvana (even though i'd be paying more). My decision changed when I reached out to Roswell Infiniti, Kristen Chernik was straight forward and honest on the front end and Paul Rubin followed through with finalizing the deal on the back end. They were great. I was waiting for the catch and it never came. Kudos to the team at Roswell Infiniti. More

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The best dealership I have the pleasure to work with two wonderful people at this dealership Mr. Johnson and Kristen. Both were not only helpful but so eager to meet my n I have the pleasure to work with two wonderful people at this dealership Mr. Johnson and Kristen. Both were not only helpful but so eager to meet my needs and to exceed my expectations. They treated me like family. I can not express enough my gratitude for all they did on my I persue to buy my first Infiniti. I am a proud owner and I will be a customer for life. Thank you Richard and krsiten you both deserve praise. I am forever thankful, Sincerely, Kattia and Scott Talbot More

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