Konstantin Khandros

Horrible customer service, once you buy a car from them they could care less if you have any problems that need to be taken care of. I bought a used car from them about a month and a half ago and I had no they could care less if you have any problems that need to be taken care of. I bought a used car from them about a month and a half ago and I had no issues with anything through the buying process but they forgot to put on my paper tag or at least give me one to put on. Then they forgot to pre register my car and send me my metal license plate which apparently they have 2 days to do this. Only found out about that cause I had to go to the tag agency to get a real ID and was gonna use my car registration as part of my proof that I lived at the address I’m currently living at. So the tag agency had to register my car and give me a tag which is not their job but I can’t drive around without my car being registered in the state. When I called them about this and asked about why it happened and if I could get some type of discount on my document fee which is one of the highest in the state I was basically told oh we’re sorry that happened but it’s not my job and accused me of trying to get something over on them for asking for a refund. It’s really hard to even get them on the phone since they refuse to return any of your calls. The only people trying to get something over someone is them on their customers. So after I was completely dissatisfied with the response from the salesman(Cameron Reed) and the internet director I tried getting in contact with the sales manager whose name is Konstantine. I left several messages for him which went unanswered so I had to drive down there on a Saturday so I could talk to him and basically got the same thing, was told I would have had to go to the tag agency anyways and that they can’t give me any type of refund. He did offer me a free tank of gas which I told him I would think about while he investigated why my car wasn’t registered by them, which he said he would do first thing Monday. That was over a month ago, never called me and my calls have gone unanswered. He had given me his personal cell phone number so I know he got my messages and apparently didn’t care to call me back. Called again today and again didn’t answer but he texted me saying he was with customers and could call me back when he got free and what a surprise that he didn’t call me back at all. I also haven’t received my title yet, been told different answers on how long they have to give it to me. It’s either 30 or 60 days and we are getting close to 60. It’s obviously they train their staff to do this, it must come from the top down so beware if you even think about purchasing a car from them. They will lie right to your face and never return your calls and make you drive down there just to talk to them. I am beyond frustrated, it doesn’t seem like an overly complicated problem to fix and have turned it into something much bigger than it needed to be. I’d love to talk to the owner or someone higher up on the food chain so we can resolve this. If I could give 0 stars I would. This is exactly why car dealerships get a bad rep More

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Best experience I’ve had in a long long time. I highly recommend. Ask for Bentley I highly recommend. Ask for Bentley More

by ready2serve999 Verified Customer Verified Customer

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I had an exceptional customer service experience where every issue I had was addressed thoroughly and efficiently. The staff was attentive and responsive, making sure that all my needs were met promptly. every issue I had was addressed thoroughly and efficiently. The staff was attentive and responsive, making sure that all my needs were met promptly. They went above and beyond to ensure that I felt valued and satisfied throughout the entire process. Overall, it was a truly impressive interaction that left me feeling well taken care of. More

by emeh.ebube18 Verified Customer Verified Customer

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Brandon and Konstantin was helpful and friendly with me and my family. They were clear when explain the process and what I was buying. and my family. They were clear when explain the process and what I was buying. More

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Terrible. Bought a used truck was told the existing issues would be fixed but didn't. Bought a used truck was told the existing issues would be fixed but didn't. More

by drewwalbaum Verified Customer Verified Customer

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One of the worst dealerships I have dealt and in my 50 years I have bought a lot of vehicles. I chose to leave and not take any of their offers after 2 hours there I chose to leave they continued to pull years I have bought a lot of vehicles. I chose to leave and not take any of their offers after 2 hours there I chose to leave they continued to pull my credit for an additional day. I have credit lock on one bureau but the others kept getting queried and reported to me. More

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I have had an issue with this cars check engine light because a cylinder 2 misfire thats random no one know why it keep popping up and that No one can seem to be helping since the day I bought this car o because a cylinder 2 misfire thats random no one know why it keep popping up and that No one can seem to be helping since the day I bought this car october 16th. I have just been given the push around about this car after 4 months had a power trian issue that would fix this misfire nope now they say is just spark plugs. Which I have been telling them this since day 1. I got to pay 802 dollar out of pocket which they could have fixed the first 30 day from which ryan Scott told me Instead the car was passed around from 2 dealers just to say bad gas???? Come on no one knows what wrong with this car.... why didnt other service dealer not tell me this from the start if it was just spark plugs easy fix I have tried to trade this car in because I have been very patient with the car beeing the 10th time I have tried to take to a dealer to fix but to trade they saying I need more money 3000 more to do so why? Worst experience from patriot. SOME WERE NICE BUT DIDNT HELP ME WHERE I NEEDED TO BE HELP. More

by STACYJMINIHAN36 Verified Customer Verified Customer

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Didn’t answer my question when ask about car details (ignore) the main question I asked. Drove 5 1/2 hours there and was disappointed and drive 5 1/2 hours back all because the question I asked wasn’t (ignore) the main question I asked. Drove 5 1/2 hours there and was disappointed and drive 5 1/2 hours back all because the question I asked wasn’t answer. Didn’t lower price when I was dealing on the phone and once I don’t want the car they offered to lower price what kind of car dealer is this. So disappointed More

by tim_nguyen806 Verified Customer Verified Customer

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I was mislead and lied to by management, the sales person and the service department and the service department More

by mistyblue12345 Verified Customer Verified Customer

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My experience with Patriot Auto was very pleasant. Micah and Zack, sales assistants were informative and personable And Kostantine, as sales manager, helped transact doing business together even smoo Micah and Zack, sales assistants were informative and personable And Kostantine, as sales manager, helped transact doing business together even smoother.. I WAS PLEASED. Thanks, guys! More

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