Kody Wenndt

Brad Deery Motors responded

Hi Timothy, We’re truly sorry to hear that your visit didn’t meet your expectations. We do want to take a moment to clarify a few things. You initially worked with our internet team when setting your appointment, and then met with just one salesperson, our finance manager for your paperwork, and our sales manager who stepped in to help get you the best possible deal. We did not run your credit or submit it to any lenders prior to your arrival. Once we did, the bank provided the final terms based on their own approval—not us—and that determined your actual payment. The payment calculator on our website is just a tool meant to give shoppers a general idea based on average rates—it’s not a guarantee of financing terms. We understand you were hoping to be at $200/month with no down payment, and our team worked hard to get you as close to that number as possible—even discounting the vehicle to try and help. With how strongly you felt about the experience, it’s a bit surprising that you accepted all of the complimentary items we offered—like the coffee mug, air fresheners, and tote bag. We even sent you a second key after the sale at no cost to you. The test drive route you went on is one we offer to all guests. It includes both city and highway driving so you can get a full feel for how the vehicle handles in different situations. Many dealerships do this to ensure consistency. We know buying a vehicle is a big investment, and we’re genuinely sorry to hear that it felt like a chore. If there’s anything more we can explain further, we’d be happy to talk. Our goal is always to make the process as transparent and comfortable as possible. — The Brad Deery Motors Team

Brad Deery Motors responded

Thank you for your kind words! We're thrilled to hear that you enjoyed your day at Brad Deery Motors and appreciated the service and patience of our staff during your test driving experience. If you have any more questions in the future or need assistance, feel free to reach out. We look forward to seeing you again! Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with us at Brad Deery Motors. It's great to know that our team made the process easy and that you felt supported after your purchase. We appreciate your recommendation and look forward to seeing you again in the future! Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience at Brad Deery Motors. Our team is dedicated to providing friendly and helpful service, and it’s great to know that you appreciate their knowledge of the vehicle features. We look forward to welcoming you back for your next purchase! Please feel free to share your experience with others. Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Thank you so much for sharing your experience with us! I'm thrilled to hear that you had a positive sales journey at Brad Deery Motors. It’s wonderful to know that Monica, Connor, Zach, and Kody all contributed to making you feel comfortable and well-informed throughout the process. We strive to provide a pressure-free environment and it's great to see that reflected in your visit. We appreciate your trust in us and hope you enjoy your new vehicle! Please come back and visit us again! Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Jennifer was able to meet your needs. At Brad Deery Motors, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Brad Deery Motors. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Randy was able to meet your needs. At Brad Deery Motors, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Congratulations on your new vehicle, Heather. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Zach was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

We love hearing about customers who have a great experience at Brad Deery Motors and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Sincerely, The Brad Deery Motors Team