Kimberli Harrington | Page 4

Salesperson always knows who I am and treats .me not like a customer but like a person. They are always in a cheerful mood when they talk to you. a customer but like a person. They are always in a cheerful mood when they talk to you. More

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Dealership is super clean and well organized. The staff is friendly yet professional and respectful. I expect the best and this is what I get!! Thank you! is friendly yet professional and respectful. I expect the best and this is what I get!! Thank you! More

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Kimberli is the best. With all the turnover in the Service Department, I am thrilled she is still there. She is personable, knowledgeable, and I count on her! Service Department, I am thrilled she is still there. She is personable, knowledgeable, and I count on her! More

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I choose to drive 100 miles round trip in order for my vehicle to be serviced by this dealer. Their scheduling and estimate time of repair have always been right on the button. It is very nice to work w vehicle to be serviced by this dealer. Their scheduling and estimate time of repair have always been right on the button. It is very nice to work with the same repair scheduler every time. More

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I had my car for multiple lights on checking. I have worked with Kim. It seems that she was prepared and listened patiently my observations. She is very professional and thoughtful. worked with Kim. It seems that she was prepared and listened patiently my observations. She is very professional and thoughtful. More

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They did a great job finding the problem and very quickly. Always pleasant to deal with. Excellent service!! Wouldn’t go anywhere else! Go there now! quickly. Always pleasant to deal with. Excellent service!! Wouldn’t go anywhere else! Go there now! More

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Sheldon was great, and very helpful. Buying a car can be a very stressful thing to do, but Sheldon made the process very smooth. Highly recommended! a very stressful thing to do, but Sheldon made the process very smooth. Highly recommended! More

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The White River Toyota Dealership is top notch, all personnel are friendly, knowledgeable and go out of their way to make you feel welcome and an important part of their business- I appreciate them and personnel are friendly, knowledgeable and go out of their way to make you feel welcome and an important part of their business- I appreciate them and highly recommend them. More

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Refusal to honor sales contract The dealer refuses to provide the 15,000 service for my car, which is covered under the "ToyotaCare No Cost Maintenance Plan" provided for every new c The dealer refuses to provide the 15,000 service for my car, which is covered under the "ToyotaCare No Cost Maintenance Plan" provided for every new car that they sell. The plan states: " ToyotaCare delivers on the following Maintenance Guide services, when required, at no cost for 2 years or 25,000 miles, whichever comes first." They then list that care: "Engine Oil &Filter Change, Multi-Point Inspections, Rotate Tires, Inspect &Adjust Fluid Levels" The anniversary of my purchase is Sept 1, 2020. I made an appointment for 15,000 miles service for August 28, which includes all of the above. Ms. Kim Harrington cancelled that appointment, just as she has cancelled the last two appointments that I made. This would be my fourth and final service on this car under the ToyotaCare plan, and they are denying me what was promised in the sales contract. I also implicate Mr. Elliot, the sales manager, because when I purchased this car I expressed my concerns about past difficulties with this service department, and he stated "If you have any problems with the service department, you can contact me." I did so over a month ago, and he did not respond. This is a breach of contract and is outright immoral. The service department manager is complicate in WRT's poor treatment of this customer, but they do not list her on this page. Nor do they list Mr. Elliot. More

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The service team is always friendly and willing to help. They keep informed of what is going on with my car so I never have any surprises. They keep informed of what is going on with my car so I never have any surprises. More

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