Kim Hausmann

The person who initially helped me was great. But when I se the appointment they said they would need my truck for 2 days for something checked out under warranty, when I got there they said they But when I se the appointment they said they would need my truck for 2 days for something checked out under warranty, when I got there they said they would need it for 3 days. I live 3 hours away and asked if they had a loaner car and she went to check. The loaner car person was very rude and I feel tried to be intimidating. He said they do not have anyway to get me a car like it was my fault. The extra day added on is what the problem was, we had already made plans for 2 days but not the third. Not sure if i will be back there for service again. More

by chilimanh Verified Customer Verified Customer

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It’s service that makes a dealership and you guys nail it. Thanks Bryan urban it. Thanks Bryan urban More

by burban43 Verified Customer Verified Customer

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Everyone at Jim Butler greeted me. Super nice people. Had a great experience while I was there. Super nice people. Had a great experience while I was there. More

by robgudermuth129 Verified Customer Verified Customer

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Great customer service, quick service and suggestions were made for repairs in the future. Everyone was helpful from the minute I dropped off my car until I picked it up. were made for repairs in the future. Everyone was helpful from the minute I dropped off my car until I picked it up. More

by woepkek Verified Customer Verified Customer

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Great place to get your vehicle serviced. The service representative are knowledgeable and easy to work with. The service representative are knowledgeable and easy to work with. More

by brian.holderness Verified Customer Verified Customer

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Did nothing to address issues with my suv. I had to pay for repairs on my suv that was under warranty. The absolute worst customer service out of any dealership that I have ever experienced. I had to pay for repairs on my suv that was under warranty. The absolute worst customer service out of any dealership that I have ever experienced. More

by rlpfeiff Verified Customer Verified Customer

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Kayla is always professional and keeps me updated on the progress of any vehicles I have in for service. progress of any vehicles I have in for service. More

by eric.needham Verified Customer Verified Customer

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Took my truck in for a re-occurring problem. They said it had to happen two times, and brought into their shop to be reviewed. Had this issue a year and a half ago. Told it was under warranty They said it had to happen two times, and brought into their shop to be reviewed. Had this issue a year and a half ago. Told it was under warranty for two years. They said its not the same issue. DEF heater sensor. Same issue! More

by SBurgdorf Verified Customer Verified Customer

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It took too long to determine what's wrong with my car. I decided to only do the oil change; thanks though. I decided to only do the oil change; thanks though. More

by ksturholdt Verified Customer Verified Customer

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Bryan Palmer was an absolute rock star he helped me get into my dream vehicle, made the entire experience incredible and I would highly recommend him and Jim Butler to anyone. into my dream vehicle, made the entire experience incredible and I would highly recommend him and Jim Butler to anyone. More

by tyler.pelosi Verified Customer Verified Customer

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