Kiley Anderson

Very happy with the communication with Kylie in the service department. He keeps me in the loop on what is going on with my vehicle. service department. He keeps me in the loop on what is going on with my vehicle. More

by JIM VOGT Verified Customer Verified Customer

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Maybe an appointment for an oil change and and a warranty repair after 2.5 hours was told they had to order the bumper end cap trim for my truck went back to have it installed with a appointment it took anot repair after 2.5 hours was told they had to order the bumper end cap trim for my truck went back to have it installed with a appointment it took another 2.5 hours for them to install a piece of stick on trim. Would only use them if you're time is of no value to you More

by rob alsept Verified Customer Verified Customer

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Kiley was absolutely great throughout the whole very frustrating process. Thank you again Kiley for all of your help! frustrating process. Thank you again Kiley for all of your help! More

by jaredroeker Verified Customer Verified Customer

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They did good work and were honest with a problem that it had. I would recommend them\nTo other people . had. I would recommend them\nTo other people . More

by tlb7920826 Verified Customer Verified Customer

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I had an extremely frustrating experience with this dealership’s service department regarding a recall and required vehicle update. On my first visit, I brought my vehicle in specifically for the re dealership’s service department regarding a recall and required vehicle update. On my first visit, I brought my vehicle in specifically for the recall and software update. I was initially sent to obtain a rental vehicle, only to be called back and told the update could not be completed because the vehicle was “too new.” The recall itself was not addressed at all during this visit. During my second visit, I waited approximately six hours before being told to obtain a rental vehicle again. However, my car then sat at the dealership for nearly 48 hours without being worked on. I was eventually contacted and told to return the rental and pick up my vehicle because they were waiting on a Cat5 cable to complete the update. I was informed this cable could take 4–5 days to arrive, despite it being a common item readily available at most retail stores. At no point during this time were the recall or update properly addressed. After multiple delays and lack of progress, I contacted GMC Customer Support. They recommended I take my vehicle to a different dealership. At the recommended dealer, within approximately three hours, the recall was properly evaluated. I was informed that my vehicle failed the recall inspection, they immediately provided a rental vehicle, and the recall repair is now being completed. To make matters worse, this dealership attempted to charge me a diagnostic fee for work related to a recall, which should not occur. I have opened a case with GMC Customer Support regarding this experience, and the service department at this location is currently under review. Based on my experience, I cannot recommend bringing your vehicle to this dealership for service. More

by aygray516 Verified Customer Verified Customer

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Very quick service, very expensive repair preventing a nightmare on the road, justified the cost. nightmare on the road, justified the cost. More

by nogaki Verified Customer Verified Customer

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Kiley, the service manager was excellent to work with. Everything was handled in a timely manner. Everything was handled in a timely manner. More

by maggieb.fraser Verified Customer Verified Customer

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This dealership needs to review it customer service policy. I was initially contacted after about one hour with a question regarding my vehicle issue. After that I waited nearly three hours without any policy. I was initially contacted after about one hour with a question regarding my vehicle issue. After that I waited nearly three hours without any contact by service. I finally went to service desk to ask about my vehicle status. Service manager said he had to check his notes as well as tech notes. Within five minutes the service desk came in with the suggested repair. I engaged conversation with a woman who was also at the dealership who indicated she hadn’t had any contact with the service desk and was there at the dealership the same amount of time I was. I would suggest some type of customer interaction periodically to keep them aware of possible timeframe for diagnosis and repair. Having a customer sit and wait in a lounge for 2-3 hours is extremely rude and disrespectful. More

by ken1knowlton Verified Customer Verified Customer

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I have always been satisfied with my service work at this location. The service representatives always explain the work to be performed and answer any questions that I have had I will continue to have my s location. The service representatives always explain the work to be performed and answer any questions that I have had I will continue to have my service work done at this location More

by C2707charlie Verified Customer Verified Customer

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Completed first routine service on scheduled time. Also completed a factory recall all in just over an hour Also completed a factory recall all in just over an hour More

by Carl Verified Customer Verified Customer

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