Kevin Sullivan

A Warning to All Car Buyers: My Experience at North West Hills Jeep I am writing this review to warn potential customers about my deeply troubling and costly experiences with North West Hills Jeep, specifi Hills Jeep I am writing this review to warn potential customers about my deeply troubling and costly experiences with North West Hills Jeep, specifically with the owner's son, Jack Sullivan. My dealings with this dealership have been characterized by dishonesty, broken promises, and a shocking lack of accountability. One of my many purchases from them was a Dodge Ram. Jack Sullivan sold me the truck and recommended that I go to his friend, Geoff, to have a plow installed. He gave me a verbal promise that if I used his recommended installer, the vehicle's warranty would remain intact and be honored by the dealership. Trusting his word, I had the plow installed as directed. Shortly after, while driving, the front passenger-side tire completely fell off the vehicle just after I had gotten off the highway. It was a terrifying and incredibly dangerous situation. The subsequent repairs cost me nearly $11,000. When I contacted Jack Sullivan to address the warranty he had promised, he flatly denied ever making such a statement, leaving me to bear the entire financial burden. Believing it might have been an isolated incident, I later brought my Jeep—also purchased from them—to their service center for a computer issue. They initially fixed the problem and charged the repair to the warranty. However, when the exact same issue recurred, the dealership, under Jack Sullivan's direction, refused to even schedule an appointment for me to bring the vehicle in. The level of unprofessionalism and blatant dishonesty I experienced at North West Hills Jeep is unacceptable. A dealership, particularly one representing a major brand like Jeep, should not be allowed to operate with such disregard for customer safety and satisfaction. Jack Sullivan's actions have cost me thousands of dollars and endangered my safety on the road. I strongly urge prospective buyers to be extremely cautious and consider taking their business elsewhere. I also hope that Jeep corporate takes this matter seriously and re-evaluates its relationship with a dealership that so poorly represents its brand. More

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I have always had a pleasant experience whether it is about oil change service calls or sales. about oil change service calls or sales. More

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Excellent salesman!! On point! Nice to see someone is care about you and your new purchase! I am so impressed with Tony and the dealership, they did exactly what they say, no holdups, very smooth transac care about you and your new purchase! I am so impressed with Tony and the dealership, they did exactly what they say, no holdups, very smooth transaction. More

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Tony did a great job making the process quick and easy. This is the third vehicle I have purchased from the Sullivan group and all experiences have been excellent! This is the third vehicle I have purchased from the Sullivan group and all experiences have been excellent! More

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Was looking for a Gladiator did a new build was more than I could afford but they had a sport unlimited just what I needed and love it thanks Tony I could afford but they had a sport unlimited just what I needed and love it thanks Tony More

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Tony Toland was fantastic to work with. He made every step of the process seamless and quick. Facilities were clean and welcoming. Overall I would recommend to anyone. step of the process seamless and quick. Facilities were clean and welcoming. Overall I would recommend to anyone. More

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Great experience start to finish One of the least stressful car purchase experiences. From beginning to end Matt was professional he listened to my needs and got me into the car I wan One of the least stressful car purchase experiences. From beginning to end Matt was professional he listened to my needs and got me into the car I wanted. More

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MY NEW JEEP!!!! Kevin Sullivan is always so accommodating!!!! Bill Reudgen was our salesman for the second time and right on top of things. He went out of his way to Kevin Sullivan is always so accommodating!!!! Bill Reudgen was our salesman for the second time and right on top of things. He went out of his way to help us meet our budget. I would highly recommend Northwest Hills Dealerships to everyone!!! Thank you!! I love my 2019 Jeep!!!!! More

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impeccable and very organized. Sullivan's is my favorite place to purchase a car. They are so patient with me and really go above and beyond to find the perfect fit for me and all m Sullivan's is my favorite place to purchase a car. They are so patient with me and really go above and beyond to find the perfect fit for me and all my family members. They are very accommodating and very professional. They have a large variety of cars cars to choose from. I have purchased four different makes of vehicles and one was just as nice as all the others. I will never go anywhere else.....:-) More

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The best car buying experience Ive ever experienced I walked into this dealer simply understand and evaluate my options. I owned a 2011 Ram which I bought new in 2010. With 63,000 miles on it and in nee I walked into this dealer simply understand and evaluate my options. I owned a 2011 Ram which I bought new in 2010. With 63,000 miles on it and in need of some routine but expensive maintenance, I asked about purchasing a used truck or maybe leasing new. My sales person was William Hogarth and he was both understanding, non agressive and very sincere. His credibility rating would be the highest. After over an hour we settled on a leasing option. My wife, vacationing in Florida and I were in constant contact and, the next day decided to move forward with the leasing option. To my surprise, i left there with the new vehicle. Best vehicle buying experience Ive ever had. More

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