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Kenneth Sorensen

Overview Reviews (77) Inventory (362)

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Kenneth Sorensen

Internet Sales

Reliable Nissan

9951 Coors Boulevard Northwest
Albuquerque, NM 87114

Completely transparent, honest, and friendly.

Contact Me

4.5

77 Reviews

Completely transparent, honest, and friendly.

Overview Reviews (77) Inventory (362)

Dealership Experience

5 yrs

Industry Experience

5 yrs

Specialties & Trainings

Customer Service

4.5

77 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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77 Reviews of Kenneth Sorensen

September 02, 2025

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Employee Rating

Patient. explain answer all questions, honest he nose His business l will recommend highly Friendly explain answer all questions, honest he nose His business l will recommend highly Friendly More

by ELIZABETHSALAS763

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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August 29, 2025

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I have had nothing but issues with this whole process the salesman was not very good salesman was not very good More

by ARRIOLULU

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Daniel Guereque

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August 28, 2025

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Employee Rating

Over promise, under deliver. Lack of follow up. No reliable information, accountability. Failed to properly & completely detail new car inside & out before delivery … left dirt, Lack of follow up. No reliable information, accountability. Failed to properly & completely detail new car inside & out before delivery … left dirt, stains & markings on seats, scratches & scuffing inside all doors. Failed to include all necessary accessories. Chip dent on one key fob. Spent a lot of money on new car, dealership fell short with experience. More

by Steve

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Kasadi Deskin, Dominic Salazar, Laura Myers, Gabriel Moya

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August 02, 2025

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Employee Rating

Oil changes do not take 4 hrs, found my vehicle in the street parked. Service guy said about an hour. What’s the point of making an appointment if the service guys just take in vehicles in the fast lane w street parked. Service guy said about an hour. What’s the point of making an appointment if the service guys just take in vehicles in the fast lane while I set an appointment. Plus the tech who serviced my truck didn’t tighten the drain bolt all the way, I had oil leaking. Not professional More

by natemex87

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Dylan Iuculano , The newest guy in the service dept

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Aug 07, 2025 -

Reliable Nissan responded

We are concerned to hear that you feel this way about your service experience. We understand your concerns about appointment scheduling and prioritization, and we take these matters seriously. The experience you've described falls short of the professional standards that we strive to provide. Your feedback is important to us. We are committed to addressing these operational issues to ensure better experiences for all our customers. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss this matter further and work toward a resolution.

July 26, 2025

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Employee Rating

Kenneth 'Pac-Man' was very understanding with our situation and did his absolute all to get us into a comfortable place with a new vehicle. situation and did his absolute all to get us into a comfortable place with a new vehicle. More

by SAYAWEA

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kenneth Sorensen

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July 15, 2025

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Employee Rating

Everything went good. And everyone treated me nice Everything got done and I was really happy driving away with my new car thank you. And everyone treated me nice Everything got done and I was really happy driving away with my new car thank you. More

by robertamt894

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Laura Myers, Destiny Rodriguez, Bryce Moen

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July 15, 2025

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Employee Rating

First time experience at this location. They provide d great service. Had a good experience getting the vehicle I needed. They provide d great service. Had a good experience getting the vehicle I needed. More

by atl31falcons

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tiarre Villegas, Preston Ulibarri

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May 21, 2025

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Employee Rating

Amazing place to get your first car pac- man helped me out a lot. everyone so nice out a lot. everyone so nice More

by tristanyazzie10

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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May 27, 2025 -

Reliable Nissan responded

Thanks for the fantastic review! We're thrilled to hear that Pac-Man and the team made your first car experience amazing. Your satisfaction means a lot to us, and we hope you enjoy your new ride!

April 27, 2025

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Employee Rating

Really great people, friendly, and stick to the word really quick process and got along great really quick process and got along great More

by anthonyrobinson236

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jesse Flores

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Apr 28, 2025 -

Reliable Nissan responded

Thanks, Anthony! We’re thrilled to hear you had such a positive experience with our team. Your kind words motivate us to keep delivering great service. Looking forward to seeing you again soon!

April 10, 2025

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Employee Rating

The Best car buying experience I have ever experienced. My family and I were treated like Royalty! My family and I were treated like Royalty! More

by grggodly24

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Paul Bateman, Tiarre Villegas

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Apr 11, 2025 -

Reliable Nissan responded

Thank you for such an amazing review! We're so glad to hear that you and your family had such a fantastic experience. Treating our customers like royalty is exactly what we aim for, and we're thrilled we could make your car buying experience the best you've ever had. We appreciate your business and look forward to serving you again in the future!

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