Kenneth Lucas | Page 23

I was very impressed with the dealership and the service that was provided. I would definitely come back again that was provided. I would definitely come back again More

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Ken is extremely knowledgeable and helpful, he made the whole process seamless and easy. Ken was a pleasure to work with. whole process seamless and easy. Ken was a pleasure to work with. More

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Ken Lucas and Mercedes-Benz Bonita Springs team understand the customer purchasing experience....and it's rare to find that focus and customer commitment today. The dealership has its own "geek sq understand the customer purchasing experience....and it's rare to find that focus and customer commitment today. The dealership has its own "geek squad" to ease the transition into your new Mercedes. Only reason this is a 10 rating is because I couldn't give 11. More

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It was a pleasure to work with a professional like mr. Ken. I will recommend him and your dealership to all my friends, and also hope for long-term cooperation with you. Ken. I will recommend him and your dealership to all my friends, and also hope for long-term cooperation with you. More

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Ken gave me excellent and professional service in the sales process. The whole staff was professional. sales process. The whole staff was professional. More

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Hands down the best Mercedes dealer i have done business with service like this will keep us driving Mercedes for generation after generation… with service like this will keep us driving Mercedes for generation after generation… More

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The customer experience here is not what it used to be. I have purchased two new cars here, the first one shortly after the dealership opened. They are unfriendly and not helpful. Last week, after waiting tw have purchased two new cars here, the first one shortly after the dealership opened. They are unfriendly and not helpful. Last week, after waiting two hours for an express oil change and asking the status of my car, the service advisor looked at me and asked "what is your name?" He had written up the order less that two hours before. He was quick to tell me that I will need four new tires before my lease is due in a year (12,000 miles currently). At the walk around I pointed out one of the new tires that I've replaced in the past year. "well, you'll only need three then". A month ago I asked Ken Lucas for information on the EQS (our second car is an electric Porsche) and was dismissed with "it's a year and a half away" although I have learned since that some have already placed orders. I have driven Mercedes for over 30 years and my experience last week has prompted me to consider a change for my next car. The Porsche dealership treats us like VIPs, waters and sodas while we wait, smiles and always greetings by name. More

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Ken was professional, knowledgeable, and lots of high energy which my husband and I loved. He introduced us to Willie who did a fantastic tutorial on my ‘new’ GLC and then to Andrew, F&I Mgr. who was als energy which my husband and I loved. He introduced us to Willie who did a fantastic tutorial on my ‘new’ GLC and then to Andrew, F&I Mgr. who was also amazing! Thank you for a wonderful experience! More

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Worked with Ken Lucas - The bestEverything went really Worked with Ken Lucas - The best Everything went really well Switched from Lexus back to Mercedes ad glad I did Worked with Ken Lucas - The best Everything went really well Switched from Lexus back to Mercedes ad glad I did More

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We found the exact car we wanted online, contacted the dealership and Ken Lucas made the time to meet with us immediately! Dealing with Ken while negotiating a trade the car was an absolute breeze. Cannot dealership and Ken Lucas made the time to meet with us immediately! Dealing with Ken while negotiating a trade the car was an absolute breeze. Cannot thank Ken enough for helping us with our new Mercedes Benz. More

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