Ken Bickness | Page 4

I have been very pleased with this dealership, the staff is friendly and always helpful. I never feel pressure when I am there and that’s why I have purchased three cars from them. is friendly and always helpful. I never feel pressure when I am there and that’s why I have purchased three cars from them. More

by genog123 Verified Customer Verified Customer

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Excellent service. Excellent mechanics. Very clean. Always accommodating even without an appt. Make you feel at home. Excellent mechanics. Very clean. Always accommodating even without an appt. Make you feel at home. More

by bellalb0513 Verified Customer Verified Customer

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One of the worst customer service experience Brought my car in for maintenance the first and for a recall that took over 6 hours The second time when maintenance was due again I was there for over 7 hours car in for maintenance the first and for a recall that took over 6 hours The second time when maintenance was due again I was there for over 7 hours before anyone told me the status of my car all the service advisor were simple walking by me and they never once in 7 hours that I had been waiting for my asked if they can help me only Lauren came to my aid. Carlos my original advisor was rude and uninformative never once advice me of the status of my car but was sure I caused the issue with my car and kept telling me am going to be paying for the repairs. The next day he simple refused to answer my phone calls asking for an update on my car so I resorted to asking for Lauren who always answered my phone calls and was immensely helpful. Brian the porter accosted and blocked my way from going into the service manager Juan since I was not getting any help from the rest of the service advisors and I didn't see Lauren. Brian got into an argument with me saying it's part of his job to stop people from going into the Manager's office even though the office door is wide open.. Carlos lied to me after he told me to come and get a loaner car because now my wasn't going to be fixed for another 8 days. When I got there for the loaner car Carlos asked for my auto insurance that I will have to pay for a rental car from a rental company at a different location. I asked for the service manager Juan for clarification but Brian and Juan told me that Oak Lawn Toyota policy's does not provide loaner car that I will have to get a rental car on my own. I am appalled, insulted, provoked , and could not believe I was treated at Oak Lawn Toyota employees. Technician simple ingnored that I was waiting for over 7 hours he was more concerned about going home at 4 pm instead give me plain information and that's because I went and asked him Just asking for conversation. More

by dizzylion58 Verified Customer Verified Customer

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Great service,nice people to do business with. Easy to get to. seems like mechanics do a great job. Very happy with job Easy to get to. seems like mechanics do a great job. Very happy with job More

by 2pops5.sa Verified Customer Verified Customer

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Oakland Toyota produces the greatest quality of curtisy and service for over 50 years which is known as "American Authenticity". and service for over 50 years which is known as "American Authenticity". More

by CAMERONATHORNTON Verified Customer Verified Customer

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I have always received Great service and very courteous staff from the porter in the beginning till the end with cashier. Toyota makes great cars and it is always nice to have confidence in the people work staff from the porter in the beginning till the end with cashier. Toyota makes great cars and it is always nice to have confidence in the people working on them. Oaklawn staff have always been great and I have been going there for almost 10 years. Unfortunately I can't read the name tags but I have never had an issue with anybody. Thanks to everyone for a great service. More

by momonsxr Verified Customer Verified Customer

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Very attentive, personable, knowledgeable and focused an ensuring customers receive top notch service! Added additional service to enhance our purchase and support ! John Beris helped us on the Sales sid ensuring customers receive top notch service! Added additional service to enhance our purchase and support ! John Beris helped us on the Sales side and followed up with service to ensure satisfaction ! More

by Rmpb Verified Customer Verified Customer

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Great friendly service. Was in and out within an hour. Very confident in their quality of work. Was in and out within an hour. Very confident in their quality of work. More

by BILLINGST007 Verified Customer Verified Customer

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Nice place to go staff very friendly and I like since I did business with you ! did business with you ! More

by bysa69 Verified Customer Verified Customer

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very professional and efficient had scheduled appointment was done well have been going to them for years was done well have been going to them for years More

by michellegema Verified Customer Verified Customer

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