Ken Berman

Chelsea was very easy to work with, communication was excellent, and she helped resolve a service related issue. A+ all the way excellent, and she helped resolve a service related issue. A+ all the way More

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Kens customer care skills are exceptional he and Keith are the reason I continue to come back and recommend Suburban Volkswagen of FarmyHills are the reason I continue to come back and recommend Suburban Volkswagen of FarmyHills More

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Complete and thorough service at every visit. Thank you for taking the time to check warranties Thank you for taking the time to check warranties More

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Great dealership Ken Berman did a great job in taking care of what I needed with my vehicle care of what I needed with my vehicle More

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Sam was waiting for us with the car in prestige conditions. In 2 hours we drove our new car home. Best experience ever with VW Farmington Hills conditions. In 2 hours we drove our new car home. Best experience ever with VW Farmington Hills More

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Ken is very kind and very accommodating. I had the best experience ever at Farmington VW! I had the best experience ever at Farmington VW! More

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Ken makes everything about coming into the dealership for repairs and maintenance accessible. I always walk away confident that I know the specific issue with my car, how much it will cost me and the car i repairs and maintenance accessible. I always walk away confident that I know the specific issue with my car, how much it will cost me and the car is always in better shape when I leave. Thank you for making car repairs stress-free! More

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Kendrick was very knowledgeable and straightforward without being condescending. I asked him a lot of questions and never once did he make me feel Iike an idiot. without being condescending. I asked him a lot of questions and never once did he make me feel Iike an idiot. More

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Timely and accurate repairs. Great communication. Would recommend using this dealership to anyone in the future. Great communication. Would recommend using this dealership to anyone in the future. More

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I am very unhappy! I had a remote starter installed in my 2022 Jetta. First, receiving a $1300 quote. I dropped the vehicle off Wednesday night for a Thursday December I had a remote starter installed in my 2022 Jetta. First, receiving a $1300 quote. I dropped the vehicle off Wednesday night for a Thursday December 4, 2025 install. I received one update late on Thursday and no further updates until the following Tuesday via text message. During this time, I made multiple calls to the Service Center, with no answer, acknowledgement or call back. I even had to drive upto the Service Center on Saturday, only to be told that there was no information and I would likey have the vehicle by Monday. I received a text message Monday informing me of contued issues. I recieved a final text message on Wednesday informing me that my vehicle was complete. My vehicle was held up for 7 days for what should have been a routine installation. Plus no updates. That is totally unacceptable! More

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