Kelvin Bratcher

Per my latest INFINITI of South Bay experience (feel free to peruse accompanying pics for additional reference on Google/Yelp). For brevity, I’ll simply use key bullet points: *A gremlin, as gremlins d to peruse accompanying pics for additional reference on Google/Yelp). For brevity, I’ll simply use key bullet points: *A gremlin, as gremlins do, somehow disrupted my car’s systems thus rendering it inoperable. *I immediately phoned Jaime, my award-winning 5-Star Concierge. *Although it was his (well deserved) day off, Edson, another certified, skilled specialized member of the South Bay team, immediately dispatched, what I could best describe as a rescue unit, to effect a timely extraction. *Once reaching South Bay HQ, I was met with a team of Service Advisors. (reminds me of the ‘Pit Crews’ you would see at NASCAR and Formula1 races). *I then of course hit the (in-house) Starbucks Lounge – STARBUCKS FOLKS! *On occasion I enjoy the neighboring eateries, all within mere walking distance. *Gremlins were successfully, and humanely, sorted. *Their Car Detailing Teamwork was spot on as usual. *All services properly rendered – Done & Done. One of my favorite parts, though dreadful to some or several these days, was Payment Time! (dun dun dun) Well Kaila (payment dept.) took pleasure it seemed, in reminding me of my having signed on with every supplemental coverage and protection plan they currently offer. (a most gracious shout out to Anita btw) Total cost? 00,000.00. People, those donuts always go quite well with my Starbucks! You must try them, I insist. Seriously though, as you insure your person, home, etc. for the various contingencies in life, why not your valued INFINITI? Anita arranges a priceless peace of mind, with the assurance of your safety-net staying intact 24/7. Call, inquire, now! Works for me, since 2021. A very recent, rather unsettling example (since painlessly cured) I will gladly share in an upcoming update. (dun dun dun). More

Report | Print

Every visit to Infiniti of South Bay, Since 2021, has been met with exemplary sales/service. And when entering the lot, I nearly always see Mike Molles, much like a dedicated soldier, on the 'Front-l been met with exemplary sales/service. And when entering the lot, I nearly always see Mike Molles, much like a dedicated soldier, on the 'Front-line' like out front, if you will. What mostly caught my notice was the customers' enthusiastic smiles throughout the those interactions, and later seeing them drive off relishing their latest acquisition. When asked, Mike replied, with unswerving assertion: "We fight for your mobile freedom, brother - and your right to an acquisition that meets your budget and personal preference!" Give that man a medal, something like 'The Platinum Key Fob.' I salute you, Mike, and the entire regiment. Led by 'General Kelvin' (might I say) INFINITI of South Bay is quite the team. Why, one may ask? I guess because I simply follow protocols and I'm always well looked after. More

Report | Print

I have purchased several cars from a variety of dealerships and I have never experienced a transaction as smooth as this. No haggling, no harassing, no gouging, very honest, very friendly, very hel dealerships and I have never experienced a transaction as smooth as this. No haggling, no harassing, no gouging, very honest, very friendly, very helpful, and everyone there expressed their appreciation for our business. More

by wakaylac Verified Customer Verified Customer

Report | Print

Again, I'll say INFINITI of South Bay has been a 5-Star Spa - for ALL my automotive needs. JAIME ZAMORA, my new 5-Star Concierge, rendered spot on service in a very timely manner. And of course my ELITE Spa - for ALL my automotive needs. JAIME ZAMORA, my new 5-Star Concierge, rendered spot on service in a very timely manner. And of course my ELITE PROTECTION PROGRAM, and MAINTENANCE CARE PLAN reduced my bill, a quite expensive bill, to nil ($0)! The sheer joy having such a degree of security and peace of mind, I'll always relish. And following "Coach" always ensures THE WINNING DEAL! Many thanks to Anita Ruiz, Aldo “Coach” Ginossi, and Mike Molles, actually the entire regiment, while I'm at it. Cheers, all More

Report | Print

Welcoming, great fast service, professional, excellent customer service from the entire staff. Outstanding dealership! And most of all clean and hospitable. Would definitely recommend here. Southbay Infin customer service from the entire staff. Outstanding dealership! And most of all clean and hospitable. Would definitely recommend here. Southbay Infiniti Rock !!! More

by B.CATHERINE1 Verified Customer Verified Customer

Report | Print

Never buying or recommending purchasing ir serviceing a vehicle at tbis dealership. Not only did they damage my vehicle when I took it to have it serviced, they denied it. Both the service manager and the vehicle at tbis dealership. Not only did they damage my vehicle when I took it to have it serviced, they denied it. Both the service manager and the dealership manager refused to pull up camera footage to see that it did not have the damage when I drove up, I had to file a claim with my insurance after several failed attempts with both managers requesting a call back or investigation. When the vehicle inspection at the body shop was done, I also found out that there had been significant prior damage to the vehicle. When I purchased the vehicle months earlier, I was told ( while signing documents that the vehicle did have " minor previous but had been repaired damage ". By law they have to reveal this at time of purchased, part of full disclosure. However, the damage had NOT been minor as stated. Also, sinxe I had screenshot the original ad of the vehicle purchase, I went back to it and in fact the ad did not reveal that prior accident info. Other dealerships ads did state " prior accident". This one purposely did not. So after having learned this deceit, I completly take back my 5 star experience with the sales department review for this dealership too. I give both the sales, and service a negative star review. I will take my business elsewhere. More

by Ms. M Verified Customer Verified Customer

Report | Print

Great service all the time. The team is knowledgeable and helpful . Very pleased with each visit The team is knowledgeable and helpful . Very pleased with each visit More

by VANESSA.HARDISON Verified Customer Verified Customer

Report | Print

Terrance is a great person to work with. Yesterday I purchased a 2024 QX80 and it was a smooth transaction from start to finish. This is my 4th Infiniti so I’m very familiar with the brand. Yesterday I purchased a 2024 QX80 and it was a smooth transaction from start to finish. This is my 4th Infiniti so I’m very familiar with the brand. Terrance took the time to train me on what’s new on the tech side and went above and beyond to answer all of my questions. I highly recommend him. More

Report | Print

Amazing team and dealership and would recommend them to anyone. I appreciate your service. Thanks anyone. I appreciate your service. Thanks More

by ONEOFTHEGIFTED Verified Customer Verified Customer

Report | Print

The dealership was amazing everyone was very nice and respectful and helpful, very Attentive, overall my experience was excellent. respectful and helpful, very Attentive, overall my experience was excellent. More

by ETEMPLES35 Verified Customer Verified Customer

Report | Print