Keith Stadler | Page 37

On the first day, Patrick was my service provider; with him oil change and tire rotation took 2 1/2 hours! The second day when driving I got the “brake override system failure” code which was very scary... him oil change and tire rotation took 2 1/2 hours! The second day when driving I got the “brake override system failure” code which was very scary... I drove back to the dealership 20 miles an hour fearing that my acceleration could get stuck - as specified online for this type of code; the second day Keith was my service provider; He initially asked for $59 to verify the code; of course I was upset because this only occurred after I came for the oil change thus was wondering where this error came from...nobody wants to come in for an oil change and leave with a safety problem of that magnitude. Luckily, the mechanic who services my car was able to fix this. Although I was not told anything, this code could be related to the national recall Toyota came up with a few years ago. I am rating the entire experience with 4 stars because I love the dealership and the service in general, but that day with Patrick it sucked! Thank you. Valentina Sorescu More

by LEINAD1971 Verified Customer Verified Customer

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Everyone explained to me what was going on, and very professional though out , detailed on what my options where for parts and labor. Overall a great experience professional though out , detailed on what my options where for parts and labor. Overall a great experience More

by Enriqueevazquez17 Verified Customer Verified Customer

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Very courteous and explained the status of my vehicle in detail. The social distance is in tact and very clean to be in for a service. detail. The social distance is in tact and very clean to be in for a service. More

by adreanporter Verified Customer Verified Customer

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Very fast and efficient service. Very courteous and excellent customer service through and through. They were very thorough with their work and inspection process. Nice excellent customer service through and through. They were very thorough with their work and inspection process. Nice More

by clintonhcorpsman Verified Customer Verified Customer

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The service department is the greatest I’ve ever seen. I’ve been here several times over the years and I have yet to be disappointed. I’ve been here several times over the years and I have yet to be disappointed. More

by Corinthia Verified Customer Verified Customer

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Very nice professional staff. Always addresses and answers my questions and tell me the exact problem and price to fix issues with my car. Very happy with service department mechanics and staff. answers my questions and tell me the exact problem and price to fix issues with my car. Very happy with service department mechanics and staff. More

by sistawashington Verified Customer Verified Customer

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Oak Lawn has been the only dealership to service my vehicle since I bought it in 2006. The service department has always addressed my concerns and keeps my vehicle in top running condition. vehicle since I bought it in 2006. The service department has always addressed my concerns and keeps my vehicle in top running condition. More

by ultra.1982 Verified Customer Verified Customer

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Customer service is excellent the facility stay clean each time I came in for service they were kind and caring always do an excellent job servicing my vehicle each time I came in for service they were kind and caring always do an excellent job servicing my vehicle More

by clarktekoa Verified Customer Verified Customer

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