Keith Mujica
Keith Mujica at Big Star Cadillac

Keith Mujica

Finance Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.7
212 Reviews
4.7

212 Reviews

Write a Review

Dealership Experience

7 yrs, 3 mos

Industry Experience

34 yrs, 2 mos

Languages Spoken

English English

212 Reviews of Keith Mujica

July 16, 2025

Dealership Rating
Employee Rating

Dealership (Finance) changed the terms of the auto loan without telling me. Never received any follow-up call except from the dealers receptionist asking if I’ve received a follow-up call from my sales pe More

by ftr316
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Charles Jackson

Jul 21, 2025

Big Star Cadillac responded

Thank you for your purchase and feedback. We're truly sorry to hear about your experience, and the lack of follow-up. That's definitely not the impression we want to leave. We'd be happy to inspect the vehicle to address what you're experiencing. We did offer an extended service contract at the time of purchase, which is designed to help with unexpected service issues that might arise after delivery. Considering the mileage of the vehicle purchased, we highly recommend that you exercise this option. Please contact us to schedule an appointment, and we'll gladly diagnose the issue with our compliments. Also, since you're so early in your ownership, we're committed to assisting with needed repairs to address your vehicle concern. We want to ensure you're happy with your vehicle and purchase. Please reach out to me directly at mpierce@bigstarcadillac.com directly so we can address your concerns. Mike Pierce, General Manager.

July 14, 2025

Dealership Rating
Employee Rating

The service department is always very proficient. Everyone is very helpful and there to assist whenever needed. The sales department and finance are always very helpful also. More

by TRACY.S.LINDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 29, 2025

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Employee Rating

Great sales guy. Honest and communicated well. Got me a good deal on the car I wanted. Everything went smooth. More

by chris_2797
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Bukrinsky

Jun 30, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

June 17, 2025

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Employee Rating

I love this dealership and the professionals that I deal with - especially Aimee Gulli and Bobby Miller. More

by debfuchs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 17, 2025

Big Star Cadillac responded

Debbie, Thank you so much for your loyalty and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

June 17, 2025

Dealership Rating
Employee Rating

David was excellent at his job. Very easy to deal with. He did everything I requested and even got my car shipped to my house quick. Best car salesman I have dealt with. More

by chris_2797
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Denise Beyner-Stanley, David Bukrinsky, Blanca Baez , zzRachel zzRuiz

Jun 17, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

June 10, 2025

Dealership Rating
Employee Rating

Easy to deal with and courteous people around. Glad chose this dealership for purchase of my car. More

by kkmoza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Bukrinsky

Jun 10, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

March 18, 2025

Dealership Rating
Employee Rating

Excellent customer service and fast turnaround! Bobby has always been great! Love Big Star Cadillac! More

by loriwhistler8488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce, Bobby Miller , zzRachel zzRuiz

Mar 19, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

March 17, 2025

Dealership Rating
Employee Rating

Great Experience! Dealership was very busy but treated each person with respect and dignity. From the Salesperson to the Finance Department, everyone was very professi More

by Esingleton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce, Mario Paniagua , zzRachel zzRuiz

Mar 17, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 14, 2025

Dealership Rating
Employee Rating

Cadillac hires quality individuals who care deeply about their customers and are proud of the Cadillac Brand. I recently came into the dealership for service and Albert ensured I was completely comfortab More

by ERIK_FERRER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Benito Sanchez, Albert Ramirez

Mar 17, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 14, 2025

Dealership Rating
Employee Rating

Quick and easy process little time wasted through out the sales and signing process. Will recommend them More

by ZayVal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cristian Mascorro , Deyme

Mar 17, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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