Keith Davis
Keith Davis at Acura of Berlin

Keith Davis

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.8
326 Reviews
4.8

326 Reviews

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326 Reviews of Keith Davis

August 20, 2025

Dealership Rating
Employee Rating

Keith was very professional and took care of me quickly and effectively. Overall great service. More

by adtrasente
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 20, 2025

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

August 18, 2025

Dealership Rating
Employee Rating

Great friendly service, very helpful and told me everything that needs to be done with the vechicle upfront and told me what the cost would be for the service upfront no surprise fees More

by VITOS1666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2025

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

August 16, 2025

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My service experience was excellent. They kept me up to date on the progress of the service on my car, kept me up to date on expected costs and reasoning behind their recommendations. More

by MEFARRELL
Service Price Transparency
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Recommend Dealer
Yes
Aug 16, 2025

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

August 12, 2025

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Keith is friendly and also knowledgeable, a good representative for Acura of Berlin. He makes you feel comfortable. More

by Rosieg
Service Price Transparency
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Recommend Dealer
Yes
Aug 12, 2025

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

August 09, 2025

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Amazing hospitality The communication was impeccable. What more can I say but thank you for your service More

by Elifig101
Service Price Transparency
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Recommend Dealer
Yes
Aug 09, 2025

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

August 07, 2025

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Employee Rating

Absolutely absurd pricing. Went and received 5 other quotes for the same exact work after having the work completed. Each of the five other acura dealships quoted half the pric More

by naes1021
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Eric Diaz, Rachel Cutler

Aug 07, 2025

Acura of Berlin responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Eric Diaz General Manager 860-829-3787

Aug 07, 2025

naes1021 responded

Eric, thank you for the quick response. Rachel should have my contact information. I would appreciate a call or an email to start a dialogue with you if that is acceptable? If you are unable to retrieve my information please let me know and i will call you directly. Sean

August 01, 2025

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Fantastic service from absolutely the best team, both in sales and service! I will always go back to Acura of Berlin for servicing my vehicles and any future purchases as well. More

by AGORE6
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 01, 2025

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

July 30, 2025

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Extremely clean. Friendly staff. Allways updating of Progress of service. Easy check out. Free coffee. More

by KMERRIFIELD5465
Service Price Transparency
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Recommend Dealer
Yes
Jul 30, 2025

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

July 26, 2025

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Employee Rating

This dealership is amazing- i stay because of years of history with Keith Davis. Honest, dependable, fair, on time. A win for car servicing More

by Deb
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy, Brian Roush

Jul 26, 2025

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

July 12, 2025

Dealership Rating
Employee Rating

Excellent attitude and service. Everyone in the dealership attentive. Any questions you have they are willing to help you out. My favorite dealership Acura of Berlin turnpike. More

by clydeshelton1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 12, 2025

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

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