Katlyn Oldham
Katlyn Oldham at Lakeland Volkswagen

Katlyn Oldham

Service Advisor

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

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4.6
553 Reviews
4.6

553 Reviews

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553 Reviews of Katlyn Oldham

May 20, 2025

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Very slow. Very expensive. Oil change cost does not include tire rotation even though you get one every 10k miles. People didn't seem to know how to answer ques More

by bsjackson66
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Recommend Dealer
No

May 20, 2025

Dealership Rating
Employee Rating

Very slow. Very expensive. Oil change cost does not include tire rotation even though you get one every 10k miles. People didn't seem to know how to answer ques More

by bsjackson66
Service Price Transparency
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Recommend Dealer
No
May 21, 2025

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

May 18, 2025

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Doing business with LW since 2004. Always upfront from sales to finance to ser ice. More

by vwghia1971
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Recommend Dealer
Yes
May 19, 2025

Lakeland Volkswagen responded

Hi, Thank you for being a loyal customer since 2004! We’re proud to provide upfront and honest service from sales to finance to service at Lakeland Volkswagen. Looking forward to many more years together!

May 17, 2025

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First time I took my car to be fixed for the for your phone and the airbag . experience there at the first time was great. More

by betsy.lopez82
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Recommend Dealer
Yes
May 19, 2025

Lakeland Volkswagen responded

Hi Betsy, Thanks for trusting Lakeland Volkswagen with your car repairs for the first time! We’re glad your experience was great and hope to keep providing you with excellent service.

May 16, 2025

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Great service, they make sure to give you all the details, offer you drinks, and try to get you on your way as quick as possible. More

by MTGforLIFE1989
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Recommend Dealer
Yes
May 17, 2025

Lakeland Volkswagen responded

Thank you for the wonderful feedback! We're glad our team provided detailed service and made you comfortable while getting you back on the road quickly. We appreciate you choosing Lakeland Volkswagen!

May 15, 2025

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Honest and sensible diagnostic of problems I had with my car. Repairs made were expert. I’ll be back for oil change. More

by Salwocki
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Recommend Dealer
Yes
May 16, 2025

Lakeland Volkswagen responded

Hello, and thank you for sharing your experience! We’re happy to hear our team provided an honest diagnosis and expert repairs. We look forward to helping you with your next oil change at Lakeland Volkswagen!

May 14, 2025

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Service is always fast and the service advisors are very courteous and helpful. Even if they have to keep the car a while they are upfront and honest about it. The techs go to every length to repair what is More

by dwilliams3561
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Recommend Dealer
Yes
May 15, 2025

Lakeland Volkswagen responded

Thank you for the thoughtful feedback! We're glad to hear our service team continues to provide prompt, honest, and thorough care for your vehicle. It means a lot to know you trust our advisors and technicians at Lakeland Volkswagen—we appreciate your continued loyalty!

May 13, 2025

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The staff is very friendly and went out of their way to accommodate me and make sure I was happy. They kept me updated throughout the process. More

by candacepfeiffer
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Recommend Dealer
Yes
May 13, 2025

Lakeland Volkswagen responded

Hi Candance, thank you for the kind words! We're happy to hear our team kept you informed and made your experience a great one. We appreciate your visit to Lakeland Volkswagen!

May 13, 2025

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I was pleasantly surprised when I brought my Audi SQ5 in for service. Not only did they diagnose the car throughly, they provided great service. I will definitely recommend this dealership to my family and More

by majorarmymom
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Recommend Dealer
Yes
May 14, 2025

Lakeland Volkswagen responded

Thank you for the kind words! We're glad our team at Lakeland Volkswagen provided the honest and thorough service you deserve. It's great to know you felt confident and well taken care of—we appreciate your recommendation!

May 10, 2025

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Employee Rating

Service and Advisors are always awesome! They are the reason I always go there for servicing my cars! Ashley Kaitlyn and Saul and Dan the head mechanic are the best More

by moyano.lou
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Recommend Dealer
Yes
May 12, 2025

Lakeland Volkswagen responded

Hi Lou, thank you for your kind words! We’re so happy to hear that you’ve had consistently great experiences with our team. Ashley, Kaitlyn, Saul, and Dan will be thrilled to hear your praise. We appreciate your loyalty and look forward to continuing to serve you and your vehicles!

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