Kathy Smith | Page 38

Chose Gates dealerships to find a new used car due to my experience at Gates Nissan service. Received fabulous low pressure service from Fran at Toyota richmond and Buddy Rue at Hyundai. Bought from Todd Ha experience at Gates Nissan service. Received fabulous low pressure service from Fran at Toyota richmond and Buddy Rue at Hyundai. Bought from Todd Hazzard at Nissan(the car and price just fit). Must say, I was taken aback at Hyundai by some very high pressure from a sales manager, that bordered on rude. This only caused us to focus on the other two dealerships. More

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We were really pleased buying our new vehicle at Gates Nissan. As soon as we contacted the dealer via telephone we received an extraordinary customer service from the receptionist. We live in Lexington b Nissan. As soon as we contacted the dealer via telephone we received an extraordinary customer service from the receptionist. We live in Lexington but decided to go to Richmond because we read lots of excellent reviews about this dealer on internet, also because we thought we could compare the vehicle we wanted at the same dealer in two opposite colors; black and white Murano Platinum edition. When I called the first and only time I was looking for Mr. Scott Witt because he had a lot of great reviews on internet. It was early in the morning of a Monday when I called and he was busy but the receptionist, Katie Watkins, suggested me to speak with the Executive Manager, Nick Simmons. I explained to him that I was looking for a black and a white Nissan Murano Platinum they had posted on the web site and asked him if they had them still available there. He confirmed me they were at the dealer and he planned to have them ready at the front door for me to compare them the same day. My wife and I took time off from work to go there that same afternoon, but what a surprise and not a good one when we got there; the white Murano was never there as Mr. Simmons said over the phone. He sincerely apologized for it and assured us that he will have a white one if we wanted to. To be honest, I was disappointed at first because we went from Lexington to Richmond thinking we could see both Murano Platinum at the same time. However, due to the way they all received and treated us that day we decided to buy there. They turned a bad start into a pleasant experience. At the front door Mr. Barry Fisher was the first nice staff, he opened the door and welcomed us with a big smile; Mr. Simmons came immediately to the front door as well, and Mr. Witt came as soon he knew we were at the front door and wasted no time to make us feel comfortable at the dealer, he even offered us something to drink right away, and before we step it the store, we had our bottles of water. He also apologized over and over because they didn’t have the white one. Again, because of this welcoming, that disappointment feeling disappeared from my mind. The idea of comparing the two vehicles was not longer an issue and it was not necessary to bring a white vehicle; we loved the black one and made the deal on it. Our sales person was Mr. Scott Witt, with whom we spent a pleasant time during the whole purchase’s process. He was really knowledgeable and explained every question we had. He was very patient and made sure we had every question answered. The overall experience at Gates Nissan on Richmond was fantastic! Everyone was very kind, helpful and friendly. We felt no pressure at all; we liked this. The experience was beyond our expectations. We had spent at least a month going to different dealers for more than three times to each one at least but at Gates; we went only once and left with our vehicle the same day. Excellent job team Gates! Note: I did not scored 5 on price because the interest rates on the loan are well over the market. I still don't fill good about it. Our credit scores are excellent; they are well over 800, but still they gave us an APR of 4.49%. I accepted a small loan that I plan to pay off as soon as I receive my first statement. More

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